==Overview==
The following information below was sent out to all members of CAPDM (Canadian Association of Pharmacy Distribution Management) of which we are members along with all of the other wholesalers and distributors in Canada. Below you will see information regarding the distribution of AUVI-Q in Canada. If you do not have an account with McKesson but would like to order the product, there is a way to do so listed at the bottom of the email. We had tried to get Mckesson to sell to the other wholesalers so that any pharmacy could get the product via their regular channel. They refused. However, it appears Health Canada mandated that there be a way for any pharmacy to get AUVI-Q, hence the ability to order just this product without having to open a full account.

===Message from CAPDM re: AUVI-Q===
Health Canada announced a new supply relationship with Kaléo, the makers of Auvi-Q, an alternative epinephrine injector to Pfizer’s Epipen.
Health Canada, McKesson Canada, and Kaléo will collaborate to distribute a strategic supply of Auvi-Q to provinces and territories across Canada. McKesson will act as the sole distributor of Auvi-Q.
AUVI-Q is being distributed through a single distributor, McKesson, to ensure equitable allocation throughout Canada.
Given the new entry status of Auvi-Q, we anticipate that this product will be available for delivery in stores by the end of this week.
This product will be available to all pharmacies. In order to meet this requirement, McKesson is expediting the process, for non-McKesson customers, to create an account and enable ordering of the product.

====Q&A on Distribution====
Q. Why is Health Canada expediting the importation of the Auvi-Q auto injector?

A. Health Canada has stated that the state of Epipen supply is uncertain. Given this uncertainty, and that the back-to-school season is historically a high-demand period, the Minister of Health signed an Interim Order to enable a U.S. product, Auvi-Q, to be brought into Canada.

The Minister signed the Interim Order as an emergency measure, to help minimize the impact of the current shortage on the many Canadians who rely on this important medication.

Further questions on this are best answered by Health Canada.

Q. Will McKesson Canada be the sole distributor of this product?
A. McKesson Canada works with manufacturers to distribute healthcare products to Canadians on time and in a safe, accessible manner.

The decision on who distributes products rests with the manufacturer, in this case Kaléo.

Q. Will this product be made available to all pharmacies?

A. Yes.

Q. What is the price of the product?

A. The price of the product is primarily set by the manufacturer, in this case Kaléo.

Further questions on the price should be directed to Kaléo or Health Canada.

Q. When will the product be on the shelves in pharmacies?

A. The product has now entered Canada and McKesson is working diligently to have them in pharmacies at the earliest possible point in time without sacrificing safety or quality. They are working to have the product available in pharmacies by September 7th, 2018.

Q. How do I order Auvi-Q from McKesson?

A. Customers who currently have an account with McKesson should use PharmaClik to place an order.

Q. What if I don’t have an account with McKesson?

A. This product will be available to all pharmacies. To create an account with McKesson Canada, please call the Customer Service Department:

Eastern Canada: 1-866-604-4595
Ontario: 1-888-737-7780
Western Canada :1-866-203-5233
Quebec: 1-800-363-5969

Additionally, McKesson is expediting the process for non-McKesson customers to create an account and order the product. There are three options:

Option One: An expedited “cash on delivery” account, which takes up to 3 or 4 days, and gives the customer access to only Auvi-Q. A credit card is required for payments on these accounts
Option Two: An expedited “PAP” account, which takes up to 3 or 4 days, and gives the customer access to only Auvi-Q. A pre-authorized payment (PAP) with a financial institution is required.
Option Three: A normal account, which takes up to 10 days, but allows the customer to have access to all McKesson products.

Q. Is there an order limit or cap per pharmacy?

A. Yes. Kaléo has established a daily limit on the number of Auvi-Q units that a pharmacy can order from McKesson Canada to help manage supply in a fair and equitable manner. Of course, supply and demand will be closely monitored

==Important Notes==
1. Given that they have put order limits in place, we would not be able to use some of our stores who have an account to order product in for us so that we may sell to you as normal. If we can find a way around this, we will let you know.
2. The list price for the AUVI-Q is $367.20 for a 2-pack or $183.60 per unit.
3. Any pharmacy that deals with anyone outside of McKesson would have to go through this process.
4. We are still on an allotment basis of Epi pens from Pfizer and we will keep the current restrictions in place when any stock arrives into the warehouse.

==Questions?==
If more information is needed on this topic - please email [mailto:rong@unipharm.com Ron Gracan] to help with any questions.

[[Category:Workflows-Customer Service]]

Customer Service:AUVI-Q

2019-06-28T17:34:26Z

Mattb:

Customer Service:AUVI-Q

2019-06-28T17:15:34Z

Mattb:

2018-10-04T16:50:13Z

Mattb:

==Overview==
Due to ongoing supply issues that we have experienced with Kerr safety caps over the past year, a decision has been made to discontinue the Kerr product line from regular inventory. Our supplier has notified us that we will no longer have access to Kerr safety caps which diminishes the usefulness of the Kerr vials.

==Alternative Measures==
Effective immediately, uniPHARM will no longer be ordering Kerr vials (amber and clear) and caps (safety and snap) regularly. Remaining stock will be available for purchase, but once stock is depleted the Kerr vials and snap caps will be available by '''special orders only'''(Note: Vendor order minimum is '''$2000''') Alternatively, we will be stocking Screw-loc amber and introducing Eureka clear vials and caps from Jones Packaging.

===Amber===
[[File:Amber vials.PNG|400px]]

===Clear===
[[File:Clear vials.PNG|400px]]

===Summary===
If there are any further questions regarding this memo or the vials/caps involved please don't hesitate to contact buyer's assistant [mailto:simonl@unipharm.com Simon Lee]

Customer Service:Kerr Memo

2018-10-04T16:48:10Z

Mattb:

Customer Service:Kerr Memo

2018-10-04T16:47:25Z

Mattb: Created page with "==Overview== Due to ongoing supply issues that we have experienced with Kerr safety caps over the past year, a decision has been made to discontinue the Kerr product line from..."

==Overview==
Due to ongoing supply issues that we have experienced with Kerr safety caps over the past year, a decision has been made to discontinue the Kerr product line from regular inventory. Our supplier has notified us that we will no longer have access to Kerr safety caps which diminishes the usefulness of the Kerr vials.

==Alternative Measures==
Effective immediately, uniPHARM will no longer be ordering Kerr vials (amber and clear) and caps (safety and snap) regularly. Remaining stock will be available for purchase, but once stock is depleted the Kerr vials and snap caps will be available by '''special orders only'''(Note: Vendor order minimum is $2000) Alternatively, we will be stocking Screw-loc amber and introducing Eureka clear vials and caps from Jones Packaging.

===Amber===
[[File:Amber vials.PNG|400px]]

===Clear===
[[File:Clear vials.PNG|400px]]

File:Clear vials.PNG

2018-10-04T16:47:09Z

Mattb: File uploaded with MsUpload

File uploaded with MsUpload

File:Amber vials.PNG

2018-10-04T16:45:47Z

Mattb: File uploaded with MsUpload

File uploaded with MsUpload

Customer Service:Compounding Pharmacies

2018-09-07T18:56:08Z

Mattb: Created page with "===Overview==="

===Overview===

2018-09-06T21:32:56Z

Mattb: File uploaded with MsUpload

File uploaded with MsUpload

Customer Service:Opioid Handout Information

2018-09-06T21:07:50Z

Mattb:

Customer Service:Opioid Handout Information

2018-09-06T21:07:05Z

Mattb:

Customer Service:Opioid Handout Information

2018-08-20T20:48:07Z

Mattb: Created page with "==Overview== Due to the announcement by Health Canada and the new rules coming into effect '''October 1st, 2018''' regarding the dispensing and release of opioid prescriptions..."

2018-07-31T23:57:26Z

Mattb:

==Overview==
Due to the announcement by Health Canada and the new rules coming into effect '''October 1st, 2018''' regarding the dispensing and release of opioid prescriptions, we are sending you one free pad of tear off sheets '''(100 per pad)''' to be used when dispensing and counseling a patient on an opioid containing prescription.

===Pad Information===
The pads '''($3.66 per pad plus taxes)''' will be a regular stocked item in ''uniPHARM'' and can be ordered as needed for your store through web orders, etc. It will be a '''restricted''' item for shareholders only.

==Auxiliary Labels==
Shareholders would have already received one free unit of ''auxiliary labels'' '''($5.22 -2/bx =1000 labels plus taxes)''' that must be attached to the bottle or blister pack you have dispensed the prescription in. This too will be a regular stocked item in ''uniPHARM'' and '''restricted''' for shareholders only.

==Item Numbers ==
{| class="wikitable"
|-
!Item #02568988 !! Item #02574374
|-
|Labels #P-32 Opioids can cause dependence, addiction, and overdose 2/BX||Opioid medicine information handout 100/PK
|}
[[Customer Service:Narcotics-Confirming Narcotics Control Forms Returned|Read this for more info]]

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