uniWIKI - User contributions [en]

Category talk:Customer Service

2018-06-06T17:54:36Z

Nathalier: /* Customer Service/Accounting Area Power */

[[Customer Service/Accounting Area Power]]

==Customer Service/Accounting Area Power==

*When we next have an unplanned power failure, Harman, Christine, Siony, Ravinder, Natalie and Donna plus yourself will be able to continue working because the battery backups under their desks will keep the computers on during the short time period between Hydro failing and the generator turning on.

* Ravinder and Natalie will be able to work for 60-90 minutes using the larger battery underneath Ravinder's desk.

*The other names above can continue to work as long as the generator is running

*Cheryl does not have any battery backup and is not connected to the generator during a Hydro failure, however her computer can be powered by a long extension cord if needed, which Gerald has purchased.
[[Category:Workflows-Customer Service]]
[[Category:Customer Service]]

==Check with IS Deparment==

* If you have any questions, please ask and we will be happy to clarify anything.

Customer Service:Coffee Order

2018-05-17T16:03:26Z

Nathalier:

==Overview==

The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on ''Thursdays by noon'', so it can be delivered on the following day. If the designated member is not available on the day to accomplish the task, the backup person should be responsible for doing it.

==Contacts Information==
*Phone: 604 276 5200
*Fax: 604 325 5282
*Email: orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Wosks Coffee's email]
*Web: www.woskscoffee.ca [http://woskscoffee.ca Wosks Coffee Services]

==Check Stock Availability==

*Check stock of '''milk, coffee and cream''' available in each Kitchen. ''(Warehouse, downstairs and upstairs kitchen)''
*Make sure all the '''expiry dates are good''', if not, dispose of the ones that are no longer usable.
*Write down how much of each there is in stock of each section.

==Check Master Sheet==

*{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History |Coffee Order Master Sheet}}
[[File:Mastersheet.PNG|400px]]

*Follow Example to fill out Master Sheet: {{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History|Coffee Order Master Sheet Example}}
[[File:mastersheetwoskscoffee.PNG|400px]]

*The Coffee order Master Sheet has exactly everything that needs to be ordered for each kitchen.
*Each one has its own preferences, so pay attention to where each thing needs to go to when placing an order.
*Once the Master Sheet is filled out, there is a form to send to Wosks so they can receive unipharm's order
*Pay attention to the fields when filling it out :
'''-Quantity on Hand'''

'''-Quantity to order'''

'''-Date of the order'''

*Save Master Sheet with the date of the order
[[File:copyofdatecopyorder.PNG|400px]]

==Fill Out Coffee Order Form==
[[File:coffeeorderform.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Wosks Coffee Services|Coffee Order Form to fill out}}

#Follow example bellow:

[[File:copyofcoffeeorderfilledout.PNG|400px]]

''If in doubt how to fill out a form, pick any of the previous one, preferably the most recent one.''
{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee order history|Coffee Order Form Example}}

*Always specify where each thing needs to go on the order, so the delivery guy knows where to put the order.
[[File:waheousekit.PNG|400px]]

*Save order form under correct file : ''Computer-Customer Service- common- Wosks Coffee Service- Coffee Order History- Current Year- Current Month''
*Save as Coffee order form : ''MM/DD/YYYY''

==Email Order==

#Once you have saved the document, attach order to an email and send it to orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Order Desk Wosks Coffee ]
*Subject: '''uniPharm's order form MM/DD/YYYY delivery'''

[[File:emailtowosks.PNG|400px]]

[[Category:Workflows-Customer Service]]
[[Category:Coffee Order]]

File:saturday.PNG

2018-05-08T18:19:04Z

Nathalier: File uploaded with MsUpload

File uploaded with MsUpload

Customer Service:Biomedic Discontinuation

2018-04-20T20:08:06Z

Nathalier: /* Overview */

==Overview==
'''March 28,2018'''

A number of '''Biomedic products''' are being noted as being discontinued by manufacturer in weborders. The manufacturer of these products, Pharmetics, filed for '''bankruptcy 2 weeks ago''' unexpectedly. There was no notice given and the plant is not accessible by anyone. As we, along with other retailers in Canada, deal with Familiprix on the Biomedics line, there are others in the same situation. Familiprix is attempting to find alternate suppliers for the products no longer available to us from Pharmetics. This has caught everyone involved by surprise and puts further stress on attempting to source private label products across Canada.

The majority of the products affected are:
*cough syrups
*multivitamins
*some single entity vitamins
*minerals.

Weborders will show affected products if searched by '''“Biomedic”''' and under the description '''**disc by manuf**.'''
As we get more information from Familiprix, we will keep stores updated.

''UNIPHARM will continue to try and back fill these shortages.''

General Manager sent an email to stores, for more information, please see :{{unc|\\superserver\Customer Service\common\Biomedic\Biomedic Discontinuations.docx|Biomedic Discontinuations}}

[[Category:Workflows-Customer Service]]
[[Category:Biomedic]]

Category:Saturday Store Closures

2018-04-19T22:04:45Z

Nathalier: Created page with "Category:Customer Service"

[[Category:Customer Service]]

Customer Service:Saturday Store Closures

2018-04-19T22:04:16Z

Nathalier: /* Overview */

==Overview==
When a store calls about closing on Saturday, we have to notify the warehouse supervisor or leadhand.

:* If you receive calls on Friday about the store being closed on Saturday:
:* Phone the warehouse supervisor or leadhand and also send an email to the Distribution Centre group.
:* Change the pick list shipping date from Saturday to Monday and status from 7:45am to 8:01am

[[Category:Workflows-Customer Service]]
[[Category:Saturday Store Closures]]

Customer Service:Saturday Store Closures

2018-04-19T21:30:53Z

Nathalier: /* Overview */

==Overview==
When a store calls about closing on Saturday, we have to notify the warehouse supervisor or leadhand.

* If you receive calls on Friday about the store being closed on Saturday:
:* Phone the warehouse supervisor or leadhand and also send an email to the Distribution Centre group.
:* Change the pick list shipping date from Saturday to Monday and status from 7:45am to 8:01am

[[Category:Workflows-Customer Service]]
[[Category:Customer Service]]

Customer Service:Saturday Store Closures

2018-04-19T21:23:51Z

Nathalier:

Customer Service:Saturday Store Closures

2018-04-19T21:16:06Z

Nathalier: /* Overview */

Customer Service:Saturday Store Closures

2018-04-19T21:15:36Z

Nathalier:

Customer Service:Biomedic Discontinuation

2018-04-04T20:53:50Z

Nathalier:

==Overview==
'''March 28,2018'''

A number of '''Biomedic products''' are being noted as being discontinued by manufacturer in weborders. The manufacturer of these products, Pharmetics, filed for '''bankruptcy 2 weeks ago''' unexpectedly. There was no notice given and the plant is not accessible by anyone. As we, along with other retailers in Canada, deal with Familiprix on the Biomedics line, there are others in the same situation. Familiprix is attempting to find alternate suppliers for the products no longer available to us from Pharmetics. This has caught everyone involved by surprise and puts further stress on attempting to source private label products across Canada.

The majority of the products affected are:
*cough syrups
*multivitamins
*some single entity vitamins
*minerals.

Weborders will show affected products if searched by '''“Biomedic”''' and under the description '''**disc by manuf**.'''
As we get more information from Familiprix, we will keep stores updated.

''UNIPHARM will continue to try and back fill these shortages.''

General Manager sent an email to stores to, for more information, please see :{{unc|\\superserver\Customer Service\common\Biomedic\Biomedic Discontinuations.docx|Biomedic Discontinuations}}

[[Category:Workflows-Customer Service]]
[[Category:Biomedic]]

Customer Service:Biomedic Discontinuation

2018-04-04T20:52:12Z

Nathalier:

==Overview==
'''March 28,2018'''

A number of '''Biomedic products''' are being noted as being discontinued by manufacturer in weborders. The manufacturer of these products, Pharmetics, filed for '''bankruptcy 2 weeks ago''' unexpectedly. There was no notice given and the plant is not accessible by anyone. As we, along with other retailers in Canada, deal with Familiprix on the Biomedics line, there are others in the same situation. Familiprix is attempting to find alternate suppliers for the products no longer available to us from Pharmetics. This has caught everyone involved by surprise and puts further stress on attempting to source private label products across Canada.

The majority of the products affected are:
*cough syrups
*multivitamins
*some single entity vitamins
*minerals.

Weborders will show affected products if searched by '''“Biomedic”''' and under the description '''**disc by manuf**.'''
As we get more information from Familiprix, we will keep stores updated.

''UNIPHARM will continue to try and back fill these shortages.''

{{unc|\\superserver\Customer Service\common\Biomedic\Biomedic Discontinuations.docx|Biomedic Discontinuations}}

[[Category:Workflows-Customer Service]]
[[Category:Biomedic]]

Customer Service:Biomedic Discontinuation

2018-04-04T20:52:00Z

Nathalier:

==Overview==
'''March 28,2018'''
A number of '''Biomedic products''' are being noted as being discontinued by manufacturer in weborders. The manufacturer of these products, Pharmetics, filed for '''bankruptcy 2 weeks ago''' unexpectedly. There was no notice given and the plant is not accessible by anyone. As we, along with other retailers in Canada, deal with Familiprix on the Biomedics line, there are others in the same situation. Familiprix is attempting to find alternate suppliers for the products no longer available to us from Pharmetics. This has caught everyone involved by surprise and puts further stress on attempting to source private label products across Canada.

The majority of the products affected are:
*cough syrups
*multivitamins
*some single entity vitamins
*minerals.

Weborders will show affected products if searched by '''“Biomedic”''' and under the description '''**disc by manuf**.'''
As we get more information from Familiprix, we will keep stores updated.

''UNIPHARM will continue to try and back fill these shortages.''

{{unc|\\superserver\Customer Service\common\Biomedic\Biomedic Discontinuations.docx|Biomedic Discontinuations}}

[[Category:Workflows-Customer Service]]
[[Category:Biomedic]]

Customer Service:Coffee Order

2018-04-04T20:50:29Z

Nathalier: /* Check Master Sheet */

==Overview==

The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on ''Thursdays by noon'', so it can be delivered on the following day. If the designated member is not available on the day to accomplish the task, the backup person should be responsible for doing it.

==Contacts Information==
*Phone: 604 276 5200
*Fax: 604 325 5282
*Email: orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Wosks Coffee's email]
*Web: www.woskscoffee.ca [http://woskscoffee.ca Wosks Coffee Services]

==Check Stock Availability==

*Check stock of '''milk, coffee and cream''' available at each Kitchen. ''(Warehouse, downstairs and upstairs kitchen)''
*Make sure all the '''expiry dates are good''', if not, dispose of the ones that are no longer usable.
*Write down how much of each there is in stock of each section.

==Check Master Sheet==

*{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History |Coffee Order Master Sheet}}
[[File:Mastersheet.PNG|400px]]

*Follow Example to fill out Master Sheet: {{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History|Coffee Order Master Sheet Example}}
[[File:mastersheetwoskscoffee.PNG|400px]]

*The Coffee order Master Sheet has exactly everything that needs to be ordered for each kitchen.
*Each one has its own preferences, so pay attention to where each thing needs to go to when placing an order.
*Once the Master Sheet is filled out, there is a form to send to Wosks so they can receive unipharm's order
*Pay attention to the fields when filling it out :
'''-Quantity on Hand'''

'''-Quantity to order'''

'''-Date of the order'''

*Save Master Sheet with the date of the order
[[File:copyofdatecopyorder.PNG|400px]]

==Fill Out Coffee Order Form==
[[File:coffeeorderform.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Wosks Coffee Services|Coffee Order Form to fill out}}

#Follow example bellow:

[[File:copyofcoffeeorderfilledout.PNG|400px]]

''If in doubt how to fill out a form, pick any of the previous one, preferably the most recent one.''
{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee order history|Coffee Order Form Example}}

*Always specify where each thing needs to go on the order, so the delivery guy knows where to put the order.
[[File:waheousekit.PNG|400px]]

*Save order form under correct file : ''Computer-Customer Service- common- Wosks Coffee Service- Coffee Order History- Current Year- Current Month''
*Save as Coffee order form : ''MM/DD/YYYY''

==Email Order==

#Once you have saved the document, attach order to an email and send it to orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Order Desk Wosks Coffee ]
*Subject: '''uniPharm's order form MM/DD/YYYY delivery'''

[[File:emailtowosks.PNG|400px]]

[[Category:Workflows-Customer Service]]
[[Category:Coffee Order]]

Customer Service:Coffee Order

2018-04-04T20:47:14Z

Nathalier:

==Overview==

The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on ''Thursdays by noon'', so it can be delivered on the following day. If the designated member is not available on the day to accomplish the task, the backup person should be responsible for doing it.

==Contacts Information==
*Phone: 604 276 5200
*Fax: 604 325 5282
*Email: orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Wosks Coffee's email]
*Web: www.woskscoffee.ca [http://woskscoffee.ca Wosks Coffee Services]

==Check Stock Availability==

*Check stock of '''milk, coffee and cream''' available at each Kitchen. ''(Warehouse, downstairs and upstairs kitchen)''
*Make sure all the '''expiry dates are good''', if not, dispose of the ones that are no longer usable.
*Write down how much of each there is in stock of each section.

==Check Master Sheet==

*{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History |Coffee Order Master Sheet}}
[[File:Mastersheet.PNG|400px]]

*Follow Example to fill out Master Sheet: {{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History|Coffee Order Master Sheet Example}}
[[File:mastersheetwoskscoffee.PNG|400px]]

#The Coffee order Master Sheet has exactly everything that needs to be ordered for each kitchen.
#Each one has its own preferences, so pay attention to where each thing needs to go to when placing an order.
#Once the Master Sheet is filled out, there is a form to send to Wosks so they can receive unipharm's order
#Pay attention to the fields when filling it out :
*''Quantity on Hand''
*''Quantity to order''
*''Date of the order''
#Save Master Sheet with the date of the order
[[File:copyofdatecopyorder.PNG|400px]]

==Fill Out Coffee Order Form==
[[File:coffeeorderform.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Wosks Coffee Services|Coffee Order Form to fill out}}

#Follow example bellow:

[[File:copyofcoffeeorderfilledout.PNG|400px]]

''If in doubt how to fill out a form, pick any of the previous one, preferably the most recent one.''
{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee order history|Coffee Order Form Example}}

*Always specify where each thing needs to go on the order, so the delivery guy knows where to put the order.
[[File:waheousekit.PNG|400px]]

*Save order form under correct file : ''Computer-Customer Service- common- Wosks Coffee Service- Coffee Order History- Current Year- Current Month''
*Save as Coffee order form : ''MM/DD/YYYY''

==Email Order==

#Once you have saved the document, attach order to an email and send it to orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Order Desk Wosks Coffee ]
*Subject: '''uniPharm's order form MM/DD/YYYY delivery'''

[[File:emailtowosks.PNG|400px]]

[[Category:Workflows-Customer Service]]
[[Category:Coffee Order]]

Category:Coffee Order

2018-04-04T20:46:20Z

Nathalier:

[[Category:Customer Service]]

Category:Coffee Order

2018-04-04T20:44:45Z

Nathalier:

[[Category:Coffee Order]]

Customer Service:Coffee Order- Wosks Services

2018-04-04T20:39:42Z

Nathalier: Blanked the page

Customer Service:Coffee Order

2018-04-04T20:37:37Z

Nathalier: Created page with "==Overview== The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on ''Thursdays by noon'', so it can be..."

==Overview==

The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on ''Thursdays by noon'', so it can be delivered on the following day. If the designated member is not available on the day to accomplish the task, the backup person should be responsible for doing it.

==Contacts Information==
*Phone: 604 276 5200
*Fax: 604 325 5282
*Email: orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Wosks Coffee's email]
*Web: www.woskscoffee.ca [http://woskscoffee.ca Wosks Coffee Services]

==Check Stock Availability==

#Check stock of '''milk, coffee and cream''' available at each Kitchen. ''(Warehouse, downstairs and upstairs kitchen)''
#Make sure all the '''expiry dates are good''', if not, dispose of the ones that are no longer usable.
#Write down how much of each there is in stock of each section.

==Check Master Sheet==

*{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History |Coffee Order Master Sheet}}
[[File:Mastersheet.PNG|400px]]

*Follow Example to fill out Master Sheet: {{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History|Coffee Order Master Sheet Example}}
[[File:mastersheetwoskscoffee.PNG|400px]]

#The Coffee order Master Sheet has exactly everything that needs to be ordered for each kitchen.
#Each one has its own preferences, so pay attention to where each thing needs to go to when placing an order.
#Once the Master Sheet is filled out, there is a form to send to Wosks so they can receive unipharm's order
#Pay attention to the fields when filling it out :
*''Quantity on Hand''
*''Quantity to order''
*''Date of the order''
#Save Master Sheet with the date of the order
[[File:copyofdatecopyorder.PNG|400px]]

==Fill Out Coffee Order Form==
[[File:coffeeorderform.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Wosks Coffee Services|Coffee Order Form to fill out}}

#Follow example bellow:

[[File:copyofcoffeeorderfilledout.PNG|400px]]

''If in doubt how to fill out a form, pick any of the previous one, preferably the most recent one.''
{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee order history|Coffee Order Form Example}}

*Always specify where each thing needs to go on the order, so the delivery guy knows where to put the order.
[[File:waheousekit.PNG|400px]]

*Save order form under correct file : ''Computer-Customer Service- common- Wosks Coffee Service- Coffee Order History- Current Year- Current Month''
*Save as Coffee order form : ''MM/DD/YYYY''

==Email Order==

#Once you have saved the document, attach order to an email and send it to orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Order Desk Wosks Coffee ]
*Subject: '''uniPharm's order form MM/DD/YYYY delivery'''

[[File:emailtowosks.PNG|400px]]

[[Category:Workflows-Customer Service]]
[[Category:Coffee Order]]

Customer Service:Coffee Order- Wosks Services

2018-04-04T20:35:40Z

Nathalier: /* Email Order */

==Overview==

The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on ''Thursdays by noon'', so it can be delivered on the following day. If the designated member is not available on the day to accomplish the task, the backup person should be responsible for doing it.

==Contacts Information==
*Phone: 604 276 5200
*Fax: 604 325 5282
*Email: orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Wosks Coffee's email]
*Web: www.woskscoffee.ca [http://woskscoffee.ca Wosks Coffee Services]

==Check Stock Availability==

#Check stock of '''milk, coffee and cream''' available at each Kitchen. ''(Warehouse, downstairs and upstairs kitchen)''
#Make sure all the '''expiry dates are good''', if not, dispose of the ones that are no longer usable.
#Write down how much of each there is in stock of each section.

==Check Master Sheet==

*{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History |Coffee Order Master Sheet}}
[[File:Mastersheet.PNG|400px]]

*Follow Example to fill out Master Sheet: {{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History|Coffee Order Master Sheet Example}}
[[File:mastersheetwoskscoffee.PNG|400px]]

#The Coffee order Master Sheet has exactly everything that needs to be ordered for each kitchen.
#Each one has its own preferences, so pay attention to where each thing needs to go to when placing an order.
#Once the Master Sheet is filled out, there is a form to send to Wosks so they can receive unipharm's order
#Pay attention to the fields when filling it out :
*''Quantity on Hand''
*''Quantity to order''
*''Date of the order''
#Save Master Sheet with the date of the order
[[File:copyofdatecopyorder.PNG|400px]]

==Fill Out Coffee Order Form==
[[File:coffeeorderform.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Wosks Coffee Services|Coffee Order Form to fill out}}

#Follow example bellow:

[[File:copyofcoffeeorderfilledout.PNG|400px]]

''If in doubt how to fill out a form, pick any of the previous one, preferably the most recent one.''
{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee order history|Coffee Order Form Example}}

*Always specify where each thing needs to go on the order, so the delivery guy knows where to put the order.
[[File:waheousekit.PNG|400px]]

*Save order form under correct file : ''Computer-Customer Service- common- Wosks Coffee Service- Coffee Order History- Current Year- Current Month''
*Save as Coffee order form : ''MM/DD/YYYY''

==Email Order==

#Once you have saved the document, attach order to an email and send it to orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Order Desk Wosks Coffee ]
*Subject: '''uniPharm's order form MM/DD/YYYY delivery'''

[[File:emailtowosks.PNG|400px]]

[[Category:Workflows-Customer Service]]
[[Category:Coffee Order]]

Category:Coffee Order

2018-04-04T20:00:01Z

Nathalier: Blanked the page

Category:Coffee Order-Wosks

2018-04-04T19:59:35Z

Nathalier: Blanked the page

Category:Coffee Order

2018-04-04T19:59:19Z

Nathalier:

[[Category:Workflows-Customer Service]]

Category:Coffee Order- Wosks Services

2018-04-04T19:58:44Z

Nathalier: Blanked the page

Category:Coffee Order

2018-04-04T19:58:05Z

Nathalier: Created page with "Category:Workflows-Customer Service Category:Coffee Order"

[[Category:Workflows-Customer Service]]
[[Category:Coffee Order]]

Category:Coffee Order- Wosks Services

2018-04-04T19:57:26Z

Nathalier: Created page with "Category:Coffee Order"

[[Category:Coffee Order]]

Customer Service:Coffee Order- Wosks Services

2018-04-04T19:57:00Z

Nathalier: /* Email Order */

==Overview==

The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on ''Thursdays by noon'', so it can be delivered on the following day. If the designated member is not available on the day to accomplish the task, the backup person should be responsible for doing it.

==Contacts Information==
*Phone: 604 276 5200
*Fax: 604 325 5282
*Email: orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Wosks Coffee's email]
*Web: www.woskscoffee.ca [http://woskscoffee.ca Wosks Coffee Services]

==Check Stock Availability==

#Check stock of '''milk, coffee and cream''' available at each Kitchen. ''(Warehouse, downstairs and upstairs kitchen)''
#Make sure all the '''expiry dates are good''', if not, dispose of the ones that are no longer usable.
#Write down how much of each there is in stock of each section.

==Check Master Sheet==

*{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History |Coffee Order Master Sheet}}
[[File:Mastersheet.PNG|400px]]

*Follow Example to fill out Master Sheet: {{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History|Coffee Order Master Sheet Example}}
[[File:mastersheetwoskscoffee.PNG|400px]]

#The Coffee order Master Sheet has exactly everything that needs to be ordered for each kitchen.
#Each one has its own preferences, so pay attention to where each thing needs to go to when placing an order.
#Once the Master Sheet is filled out, there is a form to send to Wosks so they can receive unipharm's order
#Pay attention to the fields when filling it out :
*''Quantity on Hand''
*''Quantity to order''
*''Date of the order''
#Save Master Sheet with the date of the order
[[File:copyofdatecopyorder.PNG|400px]]

==Fill Out Coffee Order Form==
[[File:coffeeorderform.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Wosks Coffee Services|Coffee Order Form to fill out}}

#Follow example bellow:

[[File:copyofcoffeeorderfilledout.PNG|400px]]

''If in doubt how to fill out a form, pick any of the previous one, preferably the most recent one.''
{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee order history|Coffee Order Form Example}}

*Always specify where each thing needs to go on the order, so the delivery guy knows where to put the order.
[[File:waheousekit.PNG|400px]]

*Save order form under correct file : ''Computer-Customer Service- common- Wosks Coffee Service- Coffee Order History- Current Year- Current Month''
*Save as Coffee order form : ''MM/DD/YYYY''

==Email Order==

#Once you have saved the document, attach order to an email and send it to orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Order Desk Wosks Coffee ]
*Subject: '''uniPharm's order form MM/DD/YYYY delivery'''

[[File:emailtowosks.PNG|400px]]

[[Category:Workflows-Customer Service]]
[[Category:Coffee Order- Wosks Services]]

Customer Service:Coffee Order- Wosks Services

2018-04-04T19:53:29Z

Nathalier:

==Overview==

The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on ''Thursdays by noon'', so it can be delivered on the following day. If the designated member is not available on the day to accomplish the task, the backup person should be responsible for doing it.

==Contacts Information==
*Phone: 604 276 5200
*Fax: 604 325 5282
*Email: orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Wosks Coffee's email]
*Web: www.woskscoffee.ca [http://woskscoffee.ca Wosks Coffee Services]

==Check Stock Availability==

#Check stock of '''milk, coffee and cream''' available at each Kitchen. ''(Warehouse, downstairs and upstairs kitchen)''
#Make sure all the '''expiry dates are good''', if not, dispose of the ones that are no longer usable.
#Write down how much of each there is in stock of each section.

==Check Master Sheet==

*{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History |Coffee Order Master Sheet}}
[[File:Mastersheet.PNG|400px]]

*Follow Example to fill out Master Sheet: {{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History|Coffee Order Master Sheet Example}}
[[File:mastersheetwoskscoffee.PNG|400px]]

#The Coffee order Master Sheet has exactly everything that needs to be ordered for each kitchen.
#Each one has its own preferences, so pay attention to where each thing needs to go to when placing an order.
#Once the Master Sheet is filled out, there is a form to send to Wosks so they can receive unipharm's order
#Pay attention to the fields when filling it out :
*''Quantity on Hand''
*''Quantity to order''
*''Date of the order''
#Save Master Sheet with the date of the order
[[File:copyofdatecopyorder.PNG|400px]]

==Fill Out Coffee Order Form==
[[File:coffeeorderform.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Wosks Coffee Services|Coffee Order Form to fill out}}

#Follow example bellow:

[[File:copyofcoffeeorderfilledout.PNG|400px]]

''If in doubt how to fill out a form, pick any of the previous one, preferably the most recent one.''
{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee order history|Coffee Order Form Example}}

*Always specify where each thing needs to go on the order, so the delivery guy knows where to put the order.
[[File:waheousekit.PNG|400px]]

*Save order form under correct file : ''Computer-Customer Service- common- Wosks Coffee Service- Coffee Order History- Current Year- Current Month''
*Save as Coffee order form : ''MM/DD/YYYY''

==Email Order==

#Once you have saved the document, attach order to an email and send it to orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Order Desk Wosks Coffee ]
*Subject: '''uniPharm's order form MM/DD/YYYY delivery'''

[[File:emailtowosks.PNG|400px]]

[[Category:Workflows-Customer Service]]
[[Category:Coffee Order]]

Category:Coffee Order-Wosks

2018-04-04T19:38:41Z

Nathalier: Created page with "Category:Coffee Order"

[[Category:Coffee Order]]

Customer Service:Biomedic Discontinuation

2018-04-04T19:07:34Z

Nathalier: /* Overview */

==Overview==
A number of '''Biomedic products''' are being noted as being discontinued by manufacturer in weborders. The manufacturer of these products, Pharmetics, filed for '''bankruptcy 2 weeks ago''' unexpectedly. There was no notice given and the plant is not accessible by anyone. As we, along with other retailers in Canada, deal with Familiprix on the Biomedics line, there are others in the same situation. Familiprix is attempting to find alternate suppliers for the products no longer available to us from Pharmetics. This has caught everyone involved by surprise and puts further stress on attempting to source private label products across Canada.
#The majority of the products affected are:
*cough syrups
*multivitamins
*some single entity vitamins
*minerals.

Weborders will show affected products if searched by '''“Biomedic”''' and under the description '''**disc by manuf**.'''
As we get more information from Familiprix, we will keep stores updated.

''UNIPHARM will continue to try and back fill these shortages.''

{{unc|\\superserver\Customer Service\common\Biomedic\Biomedic Discontinuations.docx|Biomedic Discontinuations}}

[[Category:Workflows-Customer Service]]
[[Category:Biomedic Discontinuation]]

Customer Service:Biomedic Discontinuation

2018-04-04T18:19:36Z

Nathalier:

Customer Service:Biomedic Discontinuation

2018-04-04T18:18:22Z

Nathalier: Created page with "==Overview== A number of Biomedic products are being noted as being discontinued by manufacturer in weborders. The manufacturer of these products, Pharmetics, filed for '''ban..."

==Overview==
A number of Biomedic products are being noted as being discontinued by manufacturer in weborders. The manufacturer of these products, Pharmetics, filed for '''bankruptcy 2 weeks ago''' unexpectedly. There was no notice given and the plant is not accessible by anyone. As we, along with other retailers in Canada, deal with Familiprix on the Biomedics line, there are others in the same situation. Familiprix is attempting to find alternate suppliers for the products no longer available to us from Pharmetics. This has caught everyone involved by surprise and puts further stress on attempting to source private label products across Canada.
#The majority of the products affected are:
*cough syrups
*multivitamins
*some single entity vitamins
*minerals.

Weborders will show affected products if searched by '''“Biomedic”''' and under the description '''**disc by manuf**.'''
As we get more information from Familiprix, we will keep stores updated.

''UNIPHARM will continue to try and back fill these shortages.''

{{unc|\\superserver\Customer Service\common\Biomedic\Biomedic Discontinuations.docx|Biomedic Discontinuations}}

[[Category:Biomedic Discontinuation]]

Customer Service:Customer Application

2018-04-02T17:09:33Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more information, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information\Banner Program.pdf|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Cut Off times==
[[File:Cut offs 1.PNG|400px]][[File:Cut offs 2.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Customer Application\Cut-Offs|2017 Ordering&Shipping CutOff Times}}

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business '''less than 1 year''', a '''General Security Agreement (GSA) & Guarantee Agreement (GA)''' must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email '''application form''' to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email '''narcotic authorization form''' if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account '''(11087)'''; enter '''contact, tel#, and any additional notes'''). '''Problem''':'''NAR''', '''Resolution''': '''NAC''','''Status''':'''NAR'''.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Email Examples==

* '''New Customer- More than 1 Year'''
[[File:More than 1 Year-New C.PNG|400px]]

* '''New Customer- Less than 1 Year'''
[[File:New CU Less than 1 Year.PNG|400px]]

==Customer Application Returned==
#Review customer application and documents for missing information ''(i.e. PST#, incorporation data, banking, trade references, etc)'' and obtain information if missing.
#If Corporate account such as '''Rexall''' or '''Shoppers Drug Mart''' - '''no need to obtain banking and trade references.'''
#Write '''Hotline #''' on customer application.
#Enter additional notes into Hotline Incident and change handler to '''Manager, Finance'''. If the Manager, Finance is not available change handler to '''General Accountant'''.
#Forward all documents to the '''Manager, Finance'''.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

Customer Service:Customer Application

2018-04-02T17:09:13Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more information, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information\Banner Program.pdf|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Cut Off times==
[[File:Cut offs 1.PNG|400px]][[File:Cut offs 2.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Customer Application\Cut-Offs|2017 Ordering&Shipping CutOff Times}}

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business '''less than 1 year''', a '''General Security Agreement (GSA) & Guarantee Agreement (GA)''' must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email '''application form''' to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email '''narcotic authorization form''' if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account '''(11087)'''; enter '''contact, tel#, and any additional notes'''). '''Problem''':'''NAR''', '''Resolution''': '''NAC''','''Status''':'''NAR'''.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Emailed Examples==

* '''New Customer- More than 1 Year'''
[[File:More than 1 Year-New C.PNG|400px]]

* '''New Customer- Less than 1 Year'''
[[File:New CU Less than 1 Year.PNG|400px]]

==Customer Application Returned==
#Review customer application and documents for missing information ''(i.e. PST#, incorporation data, banking, trade references, etc)'' and obtain information if missing.
#If Corporate account such as '''Rexall''' or '''Shoppers Drug Mart''' - '''no need to obtain banking and trade references.'''
#Write '''Hotline #''' on customer application.
#Enter additional notes into Hotline Incident and change handler to '''Manager, Finance'''. If the Manager, Finance is not available change handler to '''General Accountant'''.
#Forward all documents to the '''Manager, Finance'''.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

File:New CU Less than 1 Year.PNG

2018-04-02T17:09:03Z

Nathalier: File uploaded with MsUpload

File uploaded with MsUpload

Customer Service:Customer Application

2018-04-02T17:07:05Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more information, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information\Banner Program.pdf|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Cut Off times==
[[File:Cut offs 1.PNG|400px]][[File:Cut offs 2.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Customer Application\Cut-Offs|2017 Ordering&Shipping CutOff Times}}

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business '''less than 1 year''', a '''General Security Agreement (GSA) & Guarantee Agreement (GA)''' must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email '''application form''' to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email '''narcotic authorization form''' if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account '''(11087)'''; enter '''contact, tel#, and any additional notes'''). '''Problem''':'''NAR''', '''Resolution''': '''NAC''','''Status''':'''NAR'''.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Emailed Examples==

* '''New Customer- More than 1 Year'''
[[File:More than 1 Year-New C.PNG|400px]]

==Customer Application Returned==
#Review customer application and documents for missing information ''(i.e. PST#, incorporation data, banking, trade references, etc)'' and obtain information if missing.
#If Corporate account such as '''Rexall''' or '''Shoppers Drug Mart''' - '''no need to obtain banking and trade references.'''
#Write '''Hotline #''' on customer application.
#Enter additional notes into Hotline Incident and change handler to '''Manager, Finance'''. If the Manager, Finance is not available change handler to '''General Accountant'''.
#Forward all documents to the '''Manager, Finance'''.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

File:More than 1 Year-New C.PNG

2018-04-02T17:06:42Z

Nathalier: File uploaded with MsUpload

File uploaded with MsUpload

Customer Service:Customer Application

2018-04-02T16:57:46Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more information, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information\Banner Program.pdf|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Cut Off times==
[[File:Cut offs 1.PNG|400px]][[File:Cut offs 2.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Customer Application\Cut-Offs|2017 Ordering&Shipping CutOff Times}}

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business '''less than 1 year''', a '''General Security Agreement (GSA) & Guarantee Agreement (GA)''' must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email '''application form''' to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email '''narcotic authorization form''' if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account '''(11087)'''; enter '''contact, tel#, and any additional notes'''). '''Problem''':'''NAR''', '''Resolution''': '''NAC''','''Status''':'''NAR'''.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Returned==
#Review customer application and documents for missing information ''(i.e. PST#, incorporation data, banking, trade references, etc)'' and obtain information if missing.
#If Corporate account such as '''Rexall''' or '''Shoppers Drug Mart''' - '''no need to obtain banking and trade references.'''
#Write '''Hotline #''' on customer application.
#Enter additional notes into Hotline Incident and change handler to '''Manager, Finance'''. If the Manager, Finance is not available change handler to '''General Accountant'''.
#Forward all documents to the '''Manager, Finance'''.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

Customer Service:Customer Application

2018-04-02T16:56:39Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more information, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information\Banner Program.pdf|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\Customer Service\common\Customer Application\Terms and Conditions|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Cut Off times==
[[File:Cut offs 1.PNG|400px]][[File:Cut offs 2.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Customer Application\Cut-Offs|2017 Ordering&Shipping CutOff Times}}

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business '''less than 1 year''', a '''General Security Agreement (GSA) & Guarantee Agreement (GA)''' must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email '''application form''' to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email '''narcotic authorization form''' if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account '''(11087)'''; enter '''contact, tel#, and any additional notes'''). '''Problem''':'''NAR''', '''Resolution''': '''NAC''','''Status''':'''NAR'''.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Returned==
#Review customer application and documents for missing information ''(i.e. PST#, incorporation data, banking, trade references, etc)'' and obtain information if missing.
#If Corporate account such as '''Rexall''' or '''Shoppers Drug Mart''' - '''no need to obtain banking and trade references.'''
#Write '''Hotline #''' on customer application.
#Enter additional notes into Hotline Incident and change handler to '''Manager, Finance'''. If the Manager, Finance is not available change handler to '''General Accountant'''.
#Forward all documents to the '''Manager, Finance'''.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

Customer Service:Customer Application

2018-04-02T16:50:23Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more information, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\Customer Service\common\Customer Application\Terms and Conditions|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Cut Off times==
[[File:Cut offs 1.PNG|400px]][[File:Cut offs 2.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Customer Application\Cut-Offs|2017 Ordering&Shipping CutOff Times}}

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business '''less than 1 year''', a '''General Security Agreement (GSA) & Guarantee Agreement (GA)''' must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email '''application form''' to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email '''narcotic authorization form''' if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account '''(11087)'''; enter '''contact, tel#, and any additional notes'''). '''Problem''':'''NAR''', '''Resolution''': '''NAC''','''Status''':'''NAR'''.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Returned==
#Review customer application and documents for missing information ''(i.e. PST#, incorporation data, banking, trade references, etc)'' and obtain information if missing.
#If Corporate account such as '''Rexall''' or '''Shoppers Drug Mart''' - '''no need to obtain banking and trade references.'''
#Write '''Hotline #''' on customer application.
#Enter additional notes into Hotline Incident and change handler to '''Manager, Finance'''. If the Manager, Finance is not available change handler to '''General Accountant'''.
#Forward all documents to the '''Manager, Finance'''.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

Customer Service:Customer Application

2018-04-02T16:47:24Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more information, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\Customer Service\common\Customer Application\Terms and Conditions|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Cut Off times==
[[File:Cut offs 1.PNG|400px]][[File:Cut offs 2.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Customer Application\Cut-Offs|2017 Ordering&Shipping CutOff Times}}

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business '''less than 1 year''', a '''General Security Agreement (GSA) & Guarantee Agreement (GA)''' must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email '''application form''' to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email '''narcotic authorization form''' if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account '''(11087)'''; enter '''contact, tel#, and any additional notes'''). '''Problem''':'''NAR''', '''Resolution''': '''NAC''','''Status''':'''NAR'''.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Returned==
#Review customer application and documents for missing information (i.e. PST#, incorporation data, banking, trade references, etc) and obtain information if missing.
#If Corporate account such as Rexall or Shoppers Drug Mart - no need to obtain banking and trade references.
#Write Hotline # on customer application.
#Enter additional notes into Hotline Incident and change handler to Manager, Finance. If the Manager, Finance is not available change handler to General Accountant.
#Forward all documents to the Manager, Finance.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

Customer Service:Customer Application

2018-04-02T16:41:10Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more information, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\Customer Service\common\Customer Application\Terms and Conditions|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Cut Off times==
[[File:Cut offs 1.PNG|400px]][[File:Cut offs 2.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Customer Application\Cut-Offs|2017 Ordering&Shipping CutOff Times}}

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business less than 1 year, a General Security Agreement (GSA) & Guarantee Agreement (GA) must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email application form to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email narcotic authorization form if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account (11087); enter contact, tel#, and any additional notes). Problem: NAR, Resolution: NAC; Status: NAR.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Returned==
#Review customer application and documents for missing information (i.e. PST#, incorporation data, banking, trade references, etc) and obtain information if missing.
#If Corporate account such as Rexall or Shoppers Drug Mart - no need to obtain banking and trade references.
#Write Hotline # on customer application.
#Enter additional notes into Hotline Incident and change handler to Manager, Finance. If the Manager, Finance is not available change handler to General Accountant.
#Forward all documents to the Manager, Finance.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

Customer Service:Customer Application

2018-04-02T16:40:52Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more information, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\Customer Service\common\Customer Application\Terms and Conditions|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Cut Offs time==
[[File:Cut offs 1.PNG|400px]][[File:Cut offs 2.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Customer Application\Cut-Offs|2017 Ordering&Shipping CutOff Times}}

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business less than 1 year, a General Security Agreement (GSA) & Guarantee Agreement (GA) must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email application form to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email narcotic authorization form if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account (11087); enter contact, tel#, and any additional notes). Problem: NAR, Resolution: NAC; Status: NAR.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Returned==
#Review customer application and documents for missing information (i.e. PST#, incorporation data, banking, trade references, etc) and obtain information if missing.
#If Corporate account such as Rexall or Shoppers Drug Mart - no need to obtain banking and trade references.
#Write Hotline # on customer application.
#Enter additional notes into Hotline Incident and change handler to Manager, Finance. If the Manager, Finance is not available change handler to General Accountant.
#Forward all documents to the Manager, Finance.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

File:Cut offs 2.PNG

2018-04-02T16:40:12Z

Nathalier: File uploaded with MsUpload

File uploaded with MsUpload

File:Cut offs 1.PNG

2018-04-02T16:40:11Z

Nathalier: File uploaded with MsUpload

File uploaded with MsUpload

Customer Service:Customer Application

2018-04-02T16:38:36Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more information, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\Customer Service\common\Customer Application\Terms and Conditions|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business less than 1 year, a General Security Agreement (GSA) & Guarantee Agreement (GA) must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email application form to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email narcotic authorization form if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account (11087); enter contact, tel#, and any additional notes). Problem: NAR, Resolution: NAC; Status: NAR.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Returned==
#Review customer application and documents for missing information (i.e. PST#, incorporation data, banking, trade references, etc) and obtain information if missing.
#If Corporate account such as Rexall or Shoppers Drug Mart - no need to obtain banking and trade references.
#Write Hotline # on customer application.
#Enter additional notes into Hotline Incident and change handler to Manager, Finance. If the Manager, Finance is not available change handler to General Accountant.
#Forward all documents to the Manager, Finance.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

Customer Service:Customer Application

2018-04-02T16:32:52Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more information, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\common\Customer Application\Terms and Conditions\Customer Terms and Conditions|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business less than 1 year, a General Security Agreement (GSA) & Guarantee Agreement (GA) must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email application form to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email narcotic authorization form if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account (11087); enter contact, tel#, and any additional notes). Problem: NAR, Resolution: NAC; Status: NAR.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Returned==
#Review customer application and documents for missing information (i.e. PST#, incorporation data, banking, trade references, etc) and obtain information if missing.
#If Corporate account such as Rexall or Shoppers Drug Mart - no need to obtain banking and trade references.
#Write Hotline # on customer application.
#Enter additional notes into Hotline Incident and change handler to Manager, Finance. If the Manager, Finance is not available change handler to General Accountant.
#Forward all documents to the Manager, Finance.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

Customer Service:Customer Application

2018-04-02T16:31:32Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the '''General Manager''' and the '''Manager, Finance'''.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of pharmacy practice that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more benefits, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\common\Customer Application\Terms and Conditions\Customer Terms and Conditions|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business less than 1 year, a General Security Agreement (GSA) & Guarantee Agreement (GA) must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email application form to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email narcotic authorization form if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account (11087); enter contact, tel#, and any additional notes). Problem: NAR, Resolution: NAC; Status: NAR.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Returned==
#Review customer application and documents for missing information (i.e. PST#, incorporation data, banking, trade references, etc) and obtain information if missing.
#If Corporate account such as Rexall or Shoppers Drug Mart - no need to obtain banking and trade references.
#Write Hotline # on customer application.
#Enter additional notes into Hotline Incident and change handler to Manager, Finance. If the Manager, Finance is not available change handler to General Accountant.
#Forward all documents to the Manager, Finance.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

Customer Service:Customer Application

2018-04-02T16:30:33Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

[[File:SH Benefits.PNG|400px]]

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the General Manager and the Manager, Finance.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of pharmacy practice that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more benefits, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\common\Customer Application\Terms and Conditions\Customer Terms and Conditions|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business less than 1 year, a General Security Agreement (GSA) & Guarantee Agreement (GA) must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email application form to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email narcotic authorization form if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account (11087); enter contact, tel#, and any additional notes). Problem: NAR, Resolution: NAC; Status: NAR.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Returned==
#Review customer application and documents for missing information (i.e. PST#, incorporation data, banking, trade references, etc) and obtain information if missing.
#If Corporate account such as Rexall or Shoppers Drug Mart - no need to obtain banking and trade references.
#Write Hotline # on customer application.
#Enter additional notes into Hotline Incident and change handler to Manager, Finance. If the Manager, Finance is not available change handler to General Accountant.
#Forward all documents to the Manager, Finance.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]

Customer Service:Customer Application

2018-04-02T16:30:04Z

Nathalier:

==Overview==
A '''Customer''' is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:
# Shareholders (will be purchasing a share with uniPHARM)
# Associated members (will not be purchasing a share but is generally given shareholder pricing)
# Customers (will not be purchasing a share and has only customer pricing)

==Shareholders==
Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

* Preferred pricing
*Class 010 Advantage
*Annual Profit Sharing
*Preferred Returns Program
*No Minimum Order Requirement
*For more information on Shareholders Benefits please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Shareholder Benefits List}}

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the General Manager and the Manager, Finance.

==Former Shareholders and Customers==
Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

==Medicine Centre Banner Program==
Medicine Centre promotes a style of pharmacy practice that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

'''Medicine Centre Program Benefits'''
*Medicine Centre Website
*Online Rx Refills and Locator Map
*No associated banner fees
*Use of Brand
*For more benefits, please see {{unc|\\superserver\Customer Service\common\Customer Application\Shareholder Information|Banner Program}}

==Potential Customers==
Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.{{unc|\\superserver\common\Customer Application\Customer Checklist|Customer Check List}}

'''The requirements to become a customer include:'''
*Meeting daily order minimums {{unc|\\superserver\common\Customer Application\Terms and Conditions\Customer Terms and Conditions|Customer Terms and Conditions}}
*Location
*Type of business
*Financial means.

==Customer Application Emailed==
# Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. {{unc|\\SUPERSERVER\Customer Service\common\Customer Application\Terms and Conditions\Customer Terms and Conditions.docx|T&C}}.
# Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals.
# If the company has been in business less than 1 year, a General Security Agreement (GSA) & Guarantee Agreement (GA) must be completed. uniPHARM will use the GSA & GA to register the company on BC Online under Personal Property Security ACT (PPSA).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD011-General Security Agreement.pdf|GSA}} ).{{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Forms\UWD012-Guarantee Agreement.pdf|GA}} .
#Email application form to potential customer {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD000-uniPHARM-Customer Application.pdf|Customer Application}}.
#Email narcotic authorization form if the company is a pharmacy {{unc|\\SUPERSERVER\FormsGeneral\Membership\Customer Set-up Forms\Customer Application\Customer Application\UWD021-Narcotic Authorization Form.pdf|Narcotic Form}}.
#Create a Hotline Incident under account (11087); enter contact, tel#, and any additional notes). Problem: NAR, Resolution: NAC; Status: NAR.
#If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

[[File:hotline1.png|500px]]

==Customer Application Returned==
#Review customer application and documents for missing information (i.e. PST#, incorporation data, banking, trade references, etc) and obtain information if missing.
#If Corporate account such as Rexall or Shoppers Drug Mart - no need to obtain banking and trade references.
#Write Hotline # on customer application.
#Enter additional notes into Hotline Incident and change handler to Manager, Finance. If the Manager, Finance is not available change handler to General Accountant.
#Forward all documents to the Manager, Finance.

[[File:hotline2.png|500px]]

[[Category:Customer Application]]