View source for Distribution Centre:Processing Store Returns

==Processing Store Returns==

===Overview===
This wiki will explain how to process store returns to give credit.

===Process===
::1. Mochascreen main menu → Type '''2''' for Unipharm Extensions → Type '''1''' for VA Company (PRODUCTION) → Type '''50''' for Warehouse Menu → Type '''16''' for Returns Menu → Type '''10''' for Hotline Menu. 
::2. Type Hotline# '''"000000"''' under '''"Inc no"''' and press '''Enter'''.
::3. Double Check Customer number and if the store is a Shareholder/Customer/Needs to be charged freight. → Press '''"F8"''' (Notes) for other details of this claim from store or customer service.
::::*'''Note:''' It is important to check customer information and notes to understand the context of the return.
::4. '''F12''' to return to Hotline Header page
::5. Change the '''"Handler"''' from '''"RCVNGRP"''' to your name (EG: '''"Barryf"''') and change '''"Status & Type"''' of the claim from '''"NEW"''' to '''"WRK"'''
::6. '''F9''' to begin the credit and bring up the '''"Items"''' page.

'''If claim is a WEBCLAIM proceed to Option "A" if the claim is a MANUAL CLAIM proceed to Option "B"'''

===Option A: Webclaims===
::For a Webclaim proceed to sort out items that have been returned from store ensuring that quantities match amount on claim and prices match invoice.
::::*'''Note:''' If any pricing adjustments need to be done (as per invoice/notes) do this now. If any items must be removed from the claim (EG: Not eligible, Narcotic) do this now as well making sure to enter corresponding notes.

::1. On line '''"Item"''' scan the UPC number of the first product and upon hitting enter the screen will default to the corresponding line on the claim.
::::*'''Note:''' If a scanned item does not default to any of the lines on the claim it may mean that the store has not claimed that item or has incorrectly input the item#. 

::2. Verify quantity is correct → Change the '''"Rsn"''' & '''"Disp"''' to relevant input. → Confirm that '''"QTY"''' is correct and press '''"Enter"''' to proceed to next Item/Line.
::::*'''Note:''' For Restocking Items use: '''"ORD"''' + '''"RTNSTK"'''
:::::: For Expired Items use '''"OOD"''' + '''"RTNVEN"'''
:::::: For Faulty Items use '''"FAU"''' + '''"RTNVEN"'''
:::::: For Exceptions made use '''"OTH"''' + '''"RTNVEN"'''

::3. Repeat the first two steps until all of the items have been input onto the claim. → Press '''"F7"''' (Create Orders)

::4. Change '''"RT"''' (Order Type) to '''"WR"''' (RT= Manual Return, WR= Web Return) and hit '''"Enter"''' to proceed

::5. Input accurate quantity then press '''"+"'' → Confirm correct '''"Zn"''' + '''"Location"''' (EG: 88 Mai-Rstk or Re-A011) and press '''"F8"''' to confirm line.
::::*'''Note:''' Press '''"F9"''' to refresh line and re-input information.

::6. Confirm correct number of item labels to be printed → Change "Output Queue" to "Insert Local label printer here" (EG: RETPRT0'''X''' → RETPRT0'''6''') and press '''"Enter"''' to begin printing labels. → '''"F12"''' once label has printed to proceed to next label.

::7. Once all labels have been printed press '''"F9"''' to bring up the order header page. → Copy the 6 digit claim number from the '''"Your order"''' Line and paste it into the line '''"Reference"'''

::8. Copy '''"Order number"''' from the top of the page and hit the following keys:
:::::'''"Enter"''' → '''"Enter"''' → '''"F12"''' → '''"Enter"'''

::9. Press '''"F8"''' to open notes → Press '''"F6"''' to enter new note → Paste copied Order number onto new note line and input Courier waybill# Press '''"F10"''' to input notes. 

::10. Double check that all lines and notes on the claim are accurate and that if necessary the customer has been charged freight. → Press '''"F12"''' twice and change the status of the hotline from '''"WRK"''' to '''"CMP"'''

===Option B: Manual Claims===
::For a Manual Claim consolidate all like items together and note quantities for input onto claim. Check notes for any special circumstances regarding items. (EG: No invoice/record of purchase, pricing to be determined by returns, etc.)

::1. Input '''"Rsn"''' for item being returned. (ORD, OOD, FAU, OTH, etc..) → Input '''"Disp"''' to match item reason. (RTNSTK, RTNVEN, CRNGR, etc..) → Scan item UPC code onto line '''"Item"''' and input quantity then '''"+"''' to confirm.
::::*'''Note:''' The correct unit of measure should be automatically input. '''IF''' this is not the case, change the U.O.M. to the correct size.

::::*'''Note:''' For Restocking Items use: '''"ORD"''' + '''"RTNSTK"'''
:::::: For Expired Items use '''"OOD"''' + '''"RTNVEN"'''
:::::: For Faulty Items use '''"FAU"''' + '''"RTNVEN"'''
:::::: For Exceptions made use '''"OTH"''' + '''"RTNVEN"'''

::3. Repeat the first two steps until all of the items have been input onto the claim. → Press '''"F7"''' (Create Orders)

::4. Ensure that '''"Order Type"''' is '''"RT"''' and hit '''"Enter"''' to proceed

::5. Input accurate quantity then press '''"+"'' → Confirm correct '''"Zn"''' + '''"Location"''' (EG: 88 Mai-Rstk or Re-A011) and press '''"F8"''' to confirm line.
::::*'''Note:''' Press '''"F9"''' to refresh line and re-input information.

::6. Confirm correct number of item labels to be printed → Change "Output Queue" to "Insert Local label printer here" (EG: RETPRT0'''X''' → RETPRT0'''6''') and press '''"Enter"''' to begin printing labels. → '''"F12"''' once label has printed to proceed to next label.

::7. Once all labels have been printed press '''"F9"''' to bring up the order header page. → Copy the 6 digit claim number from the '''"Your order"''' Line and paste it into the line '''"Reference"'''

::8. Copy '''"Order number"''' from the top of the page and hit the following keys:
:::::'''"Enter"''' → '''"Enter"''' → '''"F12"''' → '''"Enter"'''

::9. Press '''"F8"''' to open notes → Press '''"F6"''' to enter new note → Paste copied Order number onto new note line and input Courier waybill# Press '''"F10"''' to input notes. 

::10. Double check that all lines and notes on the claim are accurate and that if necessary the customer has been charged freight. → Press '''"F12"''' twice and change the status of the hotline from '''"WRK"''' to '''"CMP"'''




[[Category:Returns]]
[[Category:Processing Store Returns]]