https://owl.unipharm.com/mediawiki/index.php?action=history&feed=atom&title=Customer_Service%3AClosing_6_month_or_older_HotLines 2026-09-01T12:54:22Z Revision history for this page on the wiki MediaWiki 1.35.4 https://owl.unipharm.com/mediawiki/index.php?title=Customer_Service:Closing_6_month_or_older_HotLines&diff=13129&oldid=prev 2020-03-25T21:12:03Z

<p></p> <table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 21:12, 25 March 2020</td> </tr><tr> <td colspan="2" class="diff-lineno">Line 2:</td> <td colspan="2" class="diff-lineno">Line 2:</td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====A designated Customer Service Member will be assigned to look at Old HotLines in the ASW System====</div></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====A designated Customer Service Member will be assigned to look at Old HotLines in the ASW System====</div></td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> </tr> <tr> <td class="diff-marker">−</td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>While on the HotLine Maintenance screen - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines. </div></td> <td class="diff-marker">+</td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">*</ins>While on the HotLine Maintenance screen - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines. </div></td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Under where it shows "date" you will see the oldest to newest HotLines that are open. </div></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Under where it shows "date" you will see the oldest to newest HotLines that are open. </div></td> </tr> <!-- diff cache key wikidb:diff:wikidiff2:1.12:old-13118:rev-13129:1.11.0 --> </table>

Nancyn https://owl.unipharm.com/mediawiki/index.php?title=Customer_Service:Closing_6_month_or_older_HotLines&diff=13118&oldid=prev 2020-03-04T22:53:13Z

<p>clarity</p> <table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 22:53, 4 March 2020</td> </tr><tr> <td colspan="2" class="diff-lineno">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==6 Month or Older HotLines==</div></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==6 Month or Older HotLines==</div></td> </tr> <tr> <td class="diff-marker">−</td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>====A designated <del class="diffchange diffchange-inline">Staff</del> Member will be assigned to look at Old HotLines in the ASW System====</div></td> <td class="diff-marker">+</td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>====A designated <ins class="diffchange diffchange-inline">Customer Service</ins> Member will be assigned to look at Old HotLines in the ASW System====</div></td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>While on the HotLine Maintenance screen - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines. </div></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>While on the HotLine Maintenance screen - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines. </div></td> </tr> <tr> <td colspan="2" class="diff-lineno">Line 7:</td> <td colspan="2" class="diff-lineno">Line 7:</td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Contact anybody who has HotLine open that are over 6 Months old and find out if they can be closed.</div></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Contact anybody who has HotLine open that are over 6 Months old and find out if they can be closed.</div></td> </tr> <tr> <td colspan="2" class="diff-empty">&#160;</td> <td class="diff-marker">+</td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"></td> </tr> <tr> <td colspan="2" class="diff-empty">&#160;</td> <td class="diff-marker">+</td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>If they can be closed, enter in the notes who you spoke to, explain why you are closing the job and change the "Status &amp; Type" field to "CMP" and change the Handler Name to your own because you were the last person to work with the job.</div></td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Do the same with HotLines that are level 3 which are "Work In Progress"</div></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Do the same with HotLines that are level 3 which are "Work In Progress"</div></td> </tr> <!-- diff cache key wikidb:diff:wikidiff2:1.12:old-13117:rev-13118:1.11.0 --> </table>

Cherylc https://owl.unipharm.com/mediawiki/index.php?title=Customer_Service:Closing_6_month_or_older_HotLines&diff=13117&oldid=prev 2020-03-04T22:48:21Z

<p>added the word &quot;screen&quot; for clarity</p> <table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 22:48, 4 March 2020</td> </tr><tr> <td colspan="2" class="diff-lineno">Line 2:</td> <td colspan="2" class="diff-lineno">Line 2:</td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====A designated Staff Member will be assigned to look at Old HotLines in the ASW System====</div></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====A designated Staff Member will be assigned to look at Old HotLines in the ASW System====</div></td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> </tr> <tr> <td class="diff-marker">−</td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>While on the HotLine Maintenance - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines. </div></td> <td class="diff-marker">+</td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>While on the HotLine Maintenance<ins class="diffchange diffchange-inline"> screen</ins> - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines. </div></td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td> </tr> <tr> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Under where it shows "date" you will see the oldest to newest HotLines that are open. </div></td> <td class="diff-marker">&#160;</td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Under where it shows "date" you will see the oldest to newest HotLines that are open. </div></td> </tr> <!-- diff cache key wikidb:diff:wikidiff2:1.12:old-13116:rev-13117:1.11.0 --> </table>

Cherylc https://owl.unipharm.com/mediawiki/index.php?title=Customer_Service:Closing_6_month_or_older_HotLines&diff=13116&oldid=prev 2020-03-04T22:47:32Z

<p>Closing old HotLines in the system</p> <p><b>New page</b></p><div>==6 Month or Older HotLines==<br /> ====A designated Staff Member will be assigned to look at Old HotLines in the ASW System====<br /> <br /> While on the HotLine Maintenance - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines. <br /> <br /> Under where it shows &quot;date&quot; you will see the oldest to newest HotLines that are open. <br /> <br /> Contact anybody who has HotLine open that are over 6 Months old and find out if they can be closed.<br /> <br /> Do the same with HotLines that are level 3 which are &quot;Work In Progress&quot;</div>

Cherylc