Customer Service:Coffee Order - Revision history

Nathalier at 16:03, 17 May 2018

2018-05-17T16:03:26Z

Nathalier: /* Check Master Sheet */

2018-04-04T20:50:29Z

Check Master Sheet

Nathalier at 20:47, 4 April 2018

2018-04-04T20:47:14Z

Nathalier: Created page with "==Overview== The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on ''Thursdays by noon'', so it can be..."

2018-04-04T20:37:37Z

Created page with "==Overview== The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on ''Thursdays by noon'', so it can be..."

New page

==Overview==

The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on ''Thursdays by noon'', so it can be delivered on the following day. If the designated member is not available on the day to accomplish the task, the backup person should be responsible for doing it.

==Contacts Information==
*Phone: 604 276 5200
*Fax: 604 325 5282
*Email: orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Wosks Coffee's email]
*Web: www.woskscoffee.ca [http://woskscoffee.ca Wosks Coffee Services]

==Check Stock Availability==

#Check stock of '''milk, coffee and cream''' available at each Kitchen. ''(Warehouse, downstairs and upstairs kitchen)''
#Make sure all the '''expiry dates are good''', if not, dispose of the ones that are no longer usable.
#Write down how much of each there is in stock of each section.

==Check Master Sheet==

*{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History |Coffee Order Master Sheet}}
[[File:Mastersheet.PNG|400px]]

*Follow Example to fill out Master Sheet: {{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee Order History|Coffee Order Master Sheet Example}}
[[File:mastersheetwoskscoffee.PNG|400px]]

#The Coffee order Master Sheet has exactly everything that needs to be ordered for each kitchen.
#Each one has its own preferences, so pay attention to where each thing needs to go to when placing an order.
#Once the Master Sheet is filled out, there is a form to send to Wosks so they can receive unipharm's order
#Pay attention to the fields when filling it out :
*''Quantity on Hand''
*''Quantity to order''
*''Date of the order''
#Save Master Sheet with the date of the order
[[File:copyofdatecopyorder.PNG|400px]]

==Fill Out Coffee Order Form==
[[File:coffeeorderform.PNG|400px]]

{{unc|\\superserver\Customer Service\common\Wosks Coffee Services|Coffee Order Form to fill out}}

#Follow example bellow:

[[File:copyofcoffeeorderfilledout.PNG|400px]]

''If in doubt how to fill out a form, pick any of the previous one, preferably the most recent one.''
{{unc|\\superserver\Customer Service\common\Wosks Coffee Services\Coffee order history|Coffee Order Form Example}}

*Always specify where each thing needs to go on the order, so the delivery guy knows where to put the order.
[[File:waheousekit.PNG|400px]]

*Save order form under correct file : ''Computer-Customer Service- common- Wosks Coffee Service- Coffee Order History- Current Year- Current Month''
*Save as Coffee order form : ''MM/DD/YYYY''

==Email Order==

#Once you have saved the document, attach order to an email and send it to orderdesk@wosks.coffee.ca [mailto:orderdesk@wosks.coffee.ca Order Desk Wosks Coffee ]
*Subject: '''uniPharm's order form MM/DD/YYYY delivery'''

[[File:emailtowosks.PNG|400px]]

[[Category:Workflows-Customer Service]]
[[Category:Coffee Order]]

@@ Line 13: / Line 13: @@
 ==Check Stock Availability==
-*Check stock of '''milk, coffee and cream''' available at each Kitchen. ''(Warehouse, downstairs and upstairs kitchen)''
+*Check stock of '''milk, coffee and cream''' available in each Kitchen. ''(Warehouse, downstairs and upstairs kitchen)''
 *Make sure all the '''expiry dates are good''', if not, dispose of the ones that are no longer usable.
 *Write down how much of each there is in stock of each section.

@@ Line 27: / Line 27: @@
-#The Coffee order Master Sheet has exactly everything that needs to be ordered for each kitchen.
+*The Coffee order Master Sheet has exactly everything that needs to be ordered for each kitchen.
-#Each one has its own preferences, so pay attention to where each thing needs to go to when placing an order.
+*Each one has its own preferences, so pay attention to where each thing needs to go to when placing an order.
-#Once the Master Sheet is filled out, there is a form to send to Wosks so they can receive unipharm's order
+*Once the Master Sheet is filled out, there is a form to send to Wosks so they can receive unipharm's order
-#Pay attention to the fields when filling it out :
+*Pay attention to the fields when filling it out :
-*''Quantity on Hand''
+'''-Quantity on Hand'''
-*''Date of the order''
+'''-Quantity to order'''
 [[File:copyofdatecopyorder.PNG|400px]]