Customer Service:Customer Complaint - Revision history

Cherylc: removed unneeded apostrophe

2017-05-09T16:26:17Z

removed unneeded apostrophe

2017-05-04T22:18:26Z

Hotline

2017-05-01T18:00:29Z

2017-05-01T17:59:53Z

2017-05-01T17:59:25Z

2017-05-01T17:58:24Z

2017-05-01T17:53:51Z

2017-05-01T17:52:15Z

2017-04-28T23:11:50Z

2017-04-28T23:08:50Z

@@ Line 21: / Line 21: @@
 *'''Pharmaceuticals'''
 #Create '''Hotline''' - '''PPC''' (Pharmaceutical Product Complaint)/'''PPDSTR''' (Pharmaceutical Product Destroy) '''PPRTN''' (Pharmaceutical Product Return)
-#Enter '''text' notes'''
+#Enter '''text notes'''
 #Forward '''Hotline''' to  '''JOHNT''' (John Targett)

@@ Line 12: / Line 12: @@
 #Create '''Hotline''' - '''MDC''' (Medical Device Complaint)/'''MDDSTR''' (Medical Device Destroy) '''MDPART''' (Medical Device New Part) '''MDRTN (Medical Device Return)
 #Enter '''text notes'''
-#Forward '''Hotline''' to '''ELIZAS''' (Eliza Storrie)
+#Forward '''Hotline''' to '''ELIZAG''' (Eliza Storrie)
 *'''OTC'''

@@ Line 1: / Line 1: @@
 ==Overview==
-As part of '''Health Canada's requirement''' and '''Medical Device regulations''' we must identify '''complaints''' which are due to '''performance or safety issues''' and we may have to share this information with the vendor. We will identify these '''complaints''' through the '''Hotline''' system which will be used to capture information and monitor the complaint from the customer to uniPHARM to vendor and to completion of investigation electronically.
+As part of '''Health Canada's requirement''' and '''Medical Device regulations''' we must identify '''complaints''' which are due to '''performance or safety issues''' and we may have to share this information with the vendor. We will identify these '''complaints''' through the '''Hotline''' system which will be used to capture information and monitor the complaint from the customer to uniPHARM to the vendor and to the completion of the investigation electronically.
 ==Customer Complaints==

@@ Line 1: / Line 1: @@
 ==Overview==
-As part of '''Health Canada's requirement''' and '''Medical Device regulations''' we must identify '''complaints''' which are due to '''performance or safety issues''' and we may have to share this information with the vendor. We will identify these '''complaints''' through the Hotline system which will be used to capture information and monitor the complaint from the customer to uniPHARM to vendor and to completion of investigation electronically.
+As part of '''Health Canada's requirement''' and '''Medical Device regulations''' we must identify '''complaints''' which are due to '''performance or safety issues''' and we may have to share this information with the vendor. We will identify these '''complaints''' through the '''Hotline''' system which will be used to capture information and monitor the complaint from the customer to uniPHARM to vendor and to completion of investigation electronically.
 ==Customer Complaints==

@@ Line 1: / Line 1: @@
 ==Overview==
-As part of '''Health Canada's requirement''' and '''Medical Device regulations''' we must identify '''complaints''' which are due to the product being '''faulty''' and we may have to share this information with the vendor. We will identify these '''complaints''' through the Hotline system which will be used to capture information and monitor the complaint from the customer to uniPHARM to vendor and to completion of investigation electronically.
+As part of '''Health Canada's requirement''' and '''Medical Device regulations''' we must identify '''complaints''' which are due to '''performance or safety issues''' and we may have to share this information with the vendor. We will identify these '''complaints''' through the Hotline system which will be used to capture information and monitor the complaint from the customer to uniPHARM to vendor and to completion of investigation electronically.
 ==Customer Complaints==

@@ Line 4: / Line 4: @@
 ==Customer Complaints==
 *A '''Medical Device complaint''' is due to any reported problem relating to the performance characteristics or safety of the device ('''faulty'''), including any consumer complaints received by the distributor after the device was first sold in Canada
-*A '''OTC complaint''' and '''Pharmaceutical complaint''' are related to the safety or efficiency of the item sold.
+*A '''OTC complaint''' and '''Pharmaceutical complaint''' are due to any reported problems related to the safety or efficiency of the item sold.
 ==Hotline==

@@ Line 31: / Line 31: @@
 . '''Customer Service''' will process the '''Hotline''' depending on the '''decision''':
-*If the item is to be '''returned''' but the customer is '''out-of-town''', a '''pick-up''' will be arranged and '''Hotline''' will be forwarded to '''Returns'''.
+*If the item is to be '''returned''' but the customer is '''out-of-town''', a '''pick-up''' will be arranged and the '''Hotline''' will be forwarded to '''Returns'''.
 *If the item is '''not''' to be '''returned''' , '''Customer Service''' will issue a '''credit'''.

@@ Line 3: / Line 3: @@
 ==Customer Complaints==
-*A '''Medical Device complaint''' which is due to performance characteristics of safety of the device ('''faulty'''), including any consumer complaints, received by the distributor after the device was first sold in Canada '''does qualify'''
+*A '''Medical Device complaint''' which is due to performance characteristics of safety of the device ('''faulty'''), including any consumer complaints, received by the distributor after the device was first sold in Canada
-*A '''OTC complaint''' and '''Pharmaceutical complaint''' are related to the safety or efficiency of the item sold '''does qualify'''
+*A '''OTC complaint''' and '''Pharmaceutical complaint''' are related to the safety or efficiency of the item sold
 ==Hotline==

@@ Line 23: / Line 23: @@
 #Enter '''text' notes'''
 #Forward '''Hotline''' to  '''JOHNT''' (John Targett)
 . When the '''Buyer''' receives the '''Hotline''', the '''Buyer''' will make a '''decision''' on whether to have the item '''returned''' or '''not require a return''':
 *If the item is a '''walking boot/air cast''', the '''Buyer''' will direct the customer not to return the item but take a '''photo''' of the item. The '''Hotline''' and the '''photo''' are forwarded to '''Returns''' to issue a '''credit''' to store and the '''photo''' and the '''debit note''' are forwarded to the '''vendor''' for '''credit'''.
 *If the item is not the above, the '''Hotline''' is returned to '''Customer Service'''.
 . '''Customer Service''' will process the '''Hotline''' depending on the '''decision''':