Customer Service:Narcotic Cycle Count Report - Revision history

Nancyn at 17:47, 1 August 2017

2017-08-01T17:47:50Z

2017-08-01T17:45:19Z

2017-08-01T17:44:23Z

2017-08-01T16:46:28Z

2017-08-01T16:44:53Z

2017-07-28T20:25:17Z

Narcotic Cycle Count Report

2017-07-28T20:19:06Z

Narcotic Cycle Count Report

2017-07-28T17:29:20Z

Narcotic Cycle Count Report

2017-07-28T17:28:03Z

Narcotic Cycle Count Report

2017-07-28T17:10:33Z

Narcotic Cycle Count Report

← Older revision		Revision as of 17:47, 1 August 2017
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	*'''If the store is keeping''' the item the QPIC must invoice the store. '''A Customer Service Rep must not invoice the store'''.		*'''If the store is keeping''' the item the QPIC must invoice the store. '''A Customer Service Rep must not invoice the store'''.

−	Once it is determined that inventory is correct or investigated, if needed, and balanced the reports are put into a storage box under the Customer Service Reps desk and once it is full it is moved the warehouse. At year end, the boxes are moved by the '''Manager, Distribution''' to another location and stored for 7 years.	+	Once it is determined that inventory is correct or investigated, if needed, and balanced the reports are put into a storage box under the Customer Service Reps desk and once it is full, it is moved to the warehouse. At year end, the boxes are moved by the '''Manager, Distribution''' to another location and stored for 7 years.

@@ Line 1: / Line 1: @@
 ==Overview==
-Every morning a '''Customer Service Representative'' will receive a '''Controlled Narcotic Cycle Report''' in their mailbox.  This report is completed by the QPIC in the narcotics cage.  It details the daily sales of each item in this Class and '''confirms that the inventory of these items are balanced'''.
+Every morning a '''Customer Service Representative''' will receive a '''Controlled Narcotic Cycle Report''' in their mailbox.  This report is completed by the QPIC in the narcotics cage.  It details the daily sales of each item in this Class and '''confirms that the inventory of these items are balanced'''.
 ==Narcotic Cycle Count Report==

@@ Line 1: / Line 1: @@
 ==Overview==
-Every morning a Customer Service Representative will receive a Controlled Narcotic Cycle Report in their mailbox.  This report is completed by the QPIC in the narcotics cage.  It details the daily sales of each item in this Class and '''confirms that the inventory of these items are balanced'''.
+Every morning a '''Customer Service Representative'' will receive a '''Controlled Narcotic Cycle Report''' in their mailbox.  This report is completed by the QPIC in the narcotics cage.  It details the daily sales of each item in this Class and '''confirms that the inventory of these items are balanced'''.
 ==Narcotic Cycle Count Report==

@@ Line 2: / Line 2: @@
 Every morning a Customer Service Representative will receive a Controlled Narcotic Cycle Report in their mailbox.  This report is completed by the QPIC in the narcotics cage.  It details the daily sales of each item in this Class and '''confirms that the inventory of these items are balanced'''.
-===Narcotic Cycle Count Report===
+==Narcotic Cycle Count Report==
 '''What do you do with the Narcotic Cycle Count Report in Customer Service?'''

@@ Line 2: / Line 2: @@
 Every morning a Customer Service Representative will receive a Controlled Narcotic Cycle Report in their mailbox.  This report is completed by the QPIC in the narcotics cage.  It details the daily sales of each item in this Class and '''confirms that the inventory of these items are balanced'''.
-==Narcotic Cycle Count Report==
+===Narcotic Cycle Count Report===
 '''What do you do with the Narcotic Cycle Count Report in Customer Service?'''

← Older revision		Revision as of 20:25, 28 July 2017
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−	[[File:ScanCustServ-06-12-2017.pdf\|500px]]

	[[File:CustomerServiceCherylcControlleeedNarcoticCountReportworWiki_fileImage001.png]]		[[File:CustomerServiceCherylcControlleeedNarcoticCountReportworWiki_fileImage001.png]]

← Older revision		Revision as of 20:19, 28 July 2017
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	[[File:ScanCustServ-06-12-2017.pdf\|500px]]		[[File:ScanCustServ-06-12-2017.pdf\|500px]]

		+	[[File:CustomerServiceCherylcControlleeedNarcoticCountReportworWiki_fileImage001.png]]
−

← Older revision		Revision as of 17:29, 28 July 2017
Line 14:		Line 14:
	*'''If the store is keeping''' the item the QPIC must invoice the store. '''A Customer Service Rep must not invoice the store'''.		*'''If the store is keeping''' the item the QPIC must invoice the store. '''A Customer Service Rep must not invoice the store'''.

−	Once inventory is investigated, if needed, and balanced the reports are put into a storage box under the Customer Service Reps desk and once it is full it is moved the warehouse. At year end, the boxes are moved by the '''Manager, Distribution''' to another location and stored for 7 years.	+	Once it is determined that inventory is correct or investigated, if needed, and balanced the reports are put into a storage box under the Customer Service Reps desk and once it is full it is moved the warehouse. At year end, the boxes are moved by the '''Manager, Distribution''' to another location and stored for 7 years.

@@ Line 3: / Line 3: @@
 ==Narcotic Cycle Count Report==
 '''What do you do with the Narcotic Cycle Count Report in Customer Service?'''
-'''If a Narcotic is not balanced''' the QPIC will call or email the dedicated Customer Service Rep responsible for receiving these reports and will let them know what store(s) to call and see if the error was made for the store.
+*'''If a Narcotic is not balanced''' the QPIC will call or email the dedicated Customer Service Rep responsible for receiving these reports and will let them know what store(s) to call and see if the error was made for the store.
 Once the '''Customer Service Rep''' has confirmed where the error was made they will inform the QPIC what action needs to be taken.

@@ Line 5: / Line 5: @@
 '''What do you do with the Narcotic Cycle Count Report in Customer Service?'''
 '''If a Narcotic is not balanced''' the QPIC will call or email the dedicated Customer Service Rep responsible for receiving these reports and will let them know what store(s) to call and see if the error was made for the store.
-*Once the Customer Service Rep has confirmed where the error was made they will inform the QPIC what action needs to be taken.
+Once the '''Customer Service Rep''' has confirmed where the error was made they will inform the QPIC what action needs to be taken.
 *'''If short shipped''' the QPIC will ship the item out.
 *'''If shipped in error or over shipped not charged''' the Customer Service Rep will determine if the store wants to keep the item or send the item back.