Customer Service:Purolator-E-ship Online - Revision history

Cherylc: /* Login to Purolator Freight Online */

2021-02-12T19:32:18Z

2018-11-20T22:34:59Z

2018-11-20T22:34:04Z

2018-07-11T18:51:19Z

updated cost centre and RMA information

2018-03-27T18:01:33Z

2018-03-16T18:01:53Z

2018-03-16T18:00:15Z

2018-03-16T17:59:43Z

2017-10-05T19:32:47Z

2017-09-22T15:15:25Z

@@ Line 35: / Line 35: @@
 #Access the Purolator website [https://eshiponline.purolator.com/ShipOnline/SecurePages/Public/FormsLogin.aspx?ReturnUrl=%2fShipOnline%2fWelcome.aspx https://eshiponline.purolator.com/ShipOnline/SecurePages/Public/FormsLogin.aspx?ReturnUrl=%2fShipOnline%2fWelcome.aspx]
 #Enter '''your user ID''' and '''password''' (no need to login if you are only tracking a shipment)
 #When you are done, click the '''Login''' button.

@@ Line 3: / Line 3: @@
 ==Contacts==
-*'''Mathieu Arsenault''', Customer Care [mailto:Andrew.Noonan@purolator.com Andrew Noonan]
+*'''Mathieu Arsenault''', Customer Care [mailto:Mathieu.Arsenault@purolator.com Mathieu Arsenault]
 Tel: 888-744-7123 ext. 71234 (Working hours: 10am-6pm)

@@ Line 3: / Line 3: @@
 ==Contacts==
-*'''Andrew Noonan''', Customer Care [mailto:Andrew.Noonan@purolator.com Andrew Noonan]
+*'''Mathieu Arsenault''', Customer Care [mailto:Andrew.Noonan@purolator.com Andrew Noonan]
-Tel: 888-744-7123 ext. 71016 (Working hours: 10am-6pm)
+Tel: 888-744-7123 ext. 71234 (Working hours: 10am-6pm)
 *'''Sandra Chambers''', Manager,Customer Engagement [mailto:Sandra.Chambers@purolator.com Sandara Chambers]

@@ Line 67: / Line 67: @@
 #Enter '''customer account number''' under Nickname and click '''Find''' or click the address book icon [[File:Purolator7.PNG|30px]]and select the address book '''nancyn'''
 #Make sure there is an '''email address''' to email shipping documents to customer
-#Enter '''RMA number''' (hotline number)
+#Enter '''RMA number''' (enter the customer number)
-#Enter '''Cost Centre (Invoice Reference)''' (our customer number)
+#Enter '''Cost Centre (Invoice Reference)''' (enter the RMA number)
 #Enter '''Shipper's Message''' (if required)
 #Enter any '''Special Instructions for Delivery'''

@@ Line 1: / Line 1: @@
 ==Overview==
-uniPHARM has entered into an agreement with Purolator to handle freight services for a selected number of phase one customer accounts. This will be expanded to other customers and shareholders after the initial test phase. In the meantime, please do not offer this service to any customer or shareholder not on the attached list. {{unc|\\superserver.unipharm.local\Customer Service\common\Purolator\Phase 1 - Purolator Customers.xlsx|Phase 1 Customers}}
+uniPHARM has entered into an agreement with Purolator to handle freight services for a selected number of phase one customer accounts. This will be expanded to other customers and shareholders after the initial test phase. In the meantime, please do not offer this service to any customer or shareholder not on the attached list. {{unc|\\SUPERSERVER\Shared User Folders\DC Richmond\All freight by customers.xlsx|Purolator Customers}}
 ==Contacts==

@@ Line 75: / Line 75: @@
 *'''E-mail Notifications''' will be emailed to '''customer email address''" in address book which will include a link to download and print the '''Return label'''
 *There will also be a link for the customer the request Purolator to pick up the package by selecting '''Schedule a Pickup''' option on the email or calling '''1-888-SHIP-123'''
 [[File:Purolator5.PNG|400px]]
 ==Cancel Return Shipment==
-*No need to cancel shipment if not required, shipment will not be charged until shipment has been picked up.
+*No need to cancel shipment if not required, shipment will not be charged until shipment has been picked up. The return labels are good for up to two years.
 ==Critical Report==