Customer Service:Telephone-Changing Phone Greetings - Revision history

Nancyn at 23:54, 5 January 2017

2017-01-05T23:54:24Z

Nancyn at 23:53, 5 January 2017

2017-01-05T23:53:56Z

Nancyn at 23:53, 5 January 2017

2017-01-05T23:53:37Z

Nancyn: Nancyn moved page Customer Service:Telephone-Changing Phone Greeting to Customer Service:Telephone-Changing Phone Greetings

2017-01-03T22:35:48Z

Nancyn moved page Customer Service:Telephone-Changing Phone Greeting to Customer Service:Telephone-Changing Phone Greetings

Nancyn at 22:34, 3 January 2017

2017-01-03T22:34:55Z

Nancyn at 22:34, 3 January 2017

2017-01-03T22:34:17Z

Nancyn at 01:01, 31 December 2016

2016-12-31T01:01:16Z

Nancyn at 01:01, 31 December 2016

2016-12-31T01:01:07Z

Nancyn at 01:00, 31 December 2016

2016-12-31T01:00:35Z

Nancyn at 00:00, 31 December 2016

2016-12-31T00:00:08Z

@@ Line 38: / Line 38: @@
 #Choose a '''greeting''' from above and press the '''number''' that corresponds to the greeting you want ''( 1 or 2 or 3 or 4 or 5 or 6 )''
 #Press '''9''' to save any changes
-#Test that the correct greeting is playing and messages are being forwarded to the Customer Service voicemail box by calling '''604-270-9745''' from a cell phone
+#Test that the correct greeting is playing and messages are being forwarded to the Customer Service voicemail box by calling '''604-270-9745''' from a cell phone and leaving a message.
 ==Re-recording Greeting==

@@ Line 13: / Line 13: @@
 *7 Empty
-==Changing Greetings==
+==Changing Greeting==
 #Go to the '''desk phone''' at the '''receptionist desk'''
 #Get '''CherylC''' to log out of the ACD queue

@@ Line 26: / Line 26: @@
 #Press '''9''' to save any changes
 #Test that the correct greeting is playing by calling '''604-270-9745''' and '''1-800-665-9776''' from a cell phone
 ==Re-recording Greeting==

@@ Line 27: / Line 27: @@
 #Test that the correct greeting is playing by calling '''604-270-9745''' and '''1-800-665-9776''' from a cell phone
-==Re-precording Greeting==
+==Re-recording Greeting==
 If you need to re-record any greetings, please use the wording below:

@@ Line 13: / Line 13: @@
 *7 Empty
-==Changing Greetings===
+==Changing Greetings==
 #Go to the '''desk phone''' at the '''receptionist desk'''
 #Get '''CherylC''' to log out of the ACD queue
@@ Line 23: / Line 23: @@
 #Press '''1'''
 #Choose a '''greeting''' from above and press the '''number''' that corresponds to the greeting you want ''( 1 or 2 or 3 or 4 or 5 or 6 )''
-#Press '''2''' to re-record greeting (all the greetings are pre-recorded and usually DO NOT need to be re-recorded.
+#Press '''2''' to re-record greeting ''(all the greetings are pre-recorded and usually DO NOT need to be re-recorded)'' OR press '''1''' to listen to the greeting to make sure it is correct
 #Press '''9''' to save any changes
 #Test that the correct greeting is playing by calling '''604-270-9745''' and '''1-800-665-9776''' from a cell phone
 ==Re-precording Greeting==
-If you should need to re-record any greetings, please use the wording below:
+If you need to re-record any greetings, please use the wording below:
 ===1 Normal day greeting===
@@ Line 37: / Line 36: @@
 ===2 Normal night greeting===
-You have reached uniPHARM Wholesale Drugs after hours. Our office hours are Monday to Friday 8:30AM to 4:30PM. The distribution centre hours are MOnday to Thursday 7AM to 11PM, Fridays from 7AM to7PM and Sundays from 3PM to 11PM. If you know the extension of the person you are calling for, enter it now or press 411 for our staff dial by name directory. If you wish to leave a message in the general message mailbox, please remain on the line.
+You have reached uniPHARM Wholesale Drugs after hours. Our office hours are Monday to Friday 8:30AM to 4:30PM. The distribution centre hours are Monday to Thursday 7AM to 11PM, Friday 7AM to 7PM and Sunday PM to 11PM. If you know the extension of the person you are calling for, enter it now or press 411 for our staff dial by name directory. If you wish to leave a message in the general message mailbox, please remain on the line.
 ===3 Stat Holidays greeting===
-Due to Statutory Holiday, uniPHARM Wholesale Drugs will be closed today. Please leave a message only if it is very urgent, as there are no customer service representatives available today. IF you know the extension of the person you are call for, enter it now or press 411 for our staff dial by name directory. Thank you for your patience.
+Due to the Statutory Holiday, uniPHARM Wholesale Drugs will be closed today. Please leave a message only if it is very urgent, as there are no customer service representatives available today. If you know the extension of the person you are calling for, enter it now or press 411 for our staff dial by name directory. Thank you for your patience.
 ===4 Weather Closure greeting===
-Due to weather conditions, uniPHARM Wholesale Drugs will be closed today. Please leave a message only if it is very urgent, as there are no customer service representatives available today. IF you know the extension of the person you are call for, enter it now or press 411 for our staff dial by name directory. Thank you for your patience.
+Due to the weather conditions, uniPHARM Wholesale Drugs will be closed today. Please leave a message only if it is very urgent, as there are no customer service representatives available today. IF you know the extension of the person you are calling for, enter it now or press 411 for our staff dial by name directory. Thank you for your patience.
 ===5 Christmas lunch greeting===
@@ Line 57: / Line 56: @@
 ==General Greetings==
-*500 - Greeting 1 - General Message Business Hours Greeting: Plays during business hours
+*500 - Greeting 1 - General Message Business Hours Greeting: Plays during business hours.

@@ Line 14: / Line 14: @@
 ==Changing Greetings===
-#Go to the desk phone at the receptionist desk
+#Go to the '''desk phone''' at the '''receptionist desk'''
-#Get CherylC to log out of the ACD queue
+#Get '''CherylC''' to log out of the ACD queue
-#Press 100
+#Press '''100'''
-#Press #* ( pound star )
+#Press '''#*''' ''(pound star)''
-#Press 991#
+#Press '''991#'''
-#Press 000#
+#Press '''000#'''
-#Press 3
+#Press '''3'''
-#Press 1
+#Press '''1'''
-#Choose a greeting from above and press the number that corresponds to the greeting you want ( 1 or 2 or 3 or 4 or 5 or 6 )
+#Choose a '''greeting''' from above and press the '''number''' that corresponds to the greeting you want ''( 1 or 2 or 3 or 4 or 5 or 6 )''
-#Press 1 to listen to the greeting to make sure it is correct
+#Press '''1''' to listen to the greeting to make sure it is correct
-#Press 9 to save any changes
+#Press '''9''' to save any changes
-*All the greetings have been pre-recorded and DO NOT need to be re-recorded.
+*All the greetings have been pre-recorded and '''DO NOT''' need to be re-recorded.
-*Test that the correct greeting is playing by calling 604-270-9745 and 1-800-6665-9776 from a cell phone
+*Test that the correct greeting is playing by calling '''604-270-9745''' and '''1-800-6665-9776''' from a cell phone
 [[Category:Workflows-Customer Service]]