Distribution Centre:Invoice Printing Issue - Revision history

Mikeg at 18:46, 29 June 2020

2020-06-29T18:46:46Z

Mikeg at 18:34, 29 June 2020

2020-06-29T18:34:07Z

Mikeg at 18:33, 29 June 2020

2020-06-29T18:33:40Z

Mikeg at 18:33, 29 June 2020

2020-06-29T18:33:20Z

Mikeg at 18:33, 29 June 2020

2020-06-29T18:33:09Z

Mikeg: Created page with "This page will go over the process when a customer's invoice is not printing for the Picker. # '''Reprint via RF scanner''' ** From picking screen of RF scanner, press F11 to..."

2020-06-29T18:32:05Z

Created page with "This page will go over the process when a customer's invoice is not printing for the Picker. # '''Reprint via RF scanner''' ** From picking screen of RF scanner, press F11 to..."

New page

This page will go over the process when a customer's invoice is not printing for the Picker.

# '''Reprint via RF scanner'''
** From picking screen of RF scanner, press F11 to reconfirm pick batch.
** Press "Reprint RF documents" on scanner to attempt to reprint invoice.

# '''If unsuccessful, try reprint via Mochasoft'''
** Go to '''50''' Warehouse → '''65''' Reports & labels menu → '''50''' Reprint RF documents → Select '''<u>Invoices</u>''' → Choose printer

# '''If unsuccessful, print full copy of "Pick List Details" from Mochasoft'''
** Find order in '''1''' Picking and shipping menu → '''2''' Pick List Status → Enter required information and put '''DT''' beside the order → print all "Pick List Details" page(s)
** Write down '''Invoice to follow''' on front page of the Pick List Detail pages

# '''Ship package'''
** Regardless of whether the Invoice is present or not, it is crucial to send the package out on the same day it is picked & packed. By sending the Pick list details pages with "invoice to follow" written on it with the order. The customer will still received the ordered items with the notification that the Invoice will be sent to them soon.

# '''Notify the DC Manager, IT Group, and Customer Service Department that the invoice was not generated'''
# '''Follow up until issue has been resolved'''

[[Category: Distribution Centre]]

@@ Line 1: / Line 1: @@
 This page will go over the process when a customer's invoice is not printing for the Picker.
 '''1. Reprint via RF scanner'''
@@ Line 16: / Line 18: @@
 '''5. Notify the DC Manager, IT Group, and Customer Service Department that the invoice was not generated'''
 '''6. Follow up until issue has been resolved'''

← Older revision		Revision as of 18:34, 29 June 2020
Line 16:		Line 16:

	'''5. Notify the DC Manager, IT Group, and Customer Service Department that the invoice was not generated'''		'''5. Notify the DC Manager, IT Group, and Customer Service Department that the invoice was not generated'''
		+
	'''6. Follow up until issue has been resolved'''		'''6. Follow up until issue has been resolved'''

@@ Line 2: / Line 2: @@
 '''1. Reprint via RF scanner'''
-** From picking screen of RF scanner, press F11 to reconfirm pick batch.
+* Press "Reprint RF documents" on scanner to attempt to reprint invoice.
 '''2. If unsuccessful, try reprint via Mochasoft'''
-** Go to '''50''' Warehouse → '''65''' Reports & labels menu → '''50''' Reprint RF documents → Select '''<u>Invoices</u>''' → Choose printer
+* Go to '''50''' Warehouse → '''65''' Reports & labels menu → '''50''' Reprint RF documents → Select '''<u>Invoices</u>''' → Choose printer
 '''3. If unsuccessful, print full copy of "Pick List Details" from Mochasoft'''
-** Find order in '''1''' Picking and shipping menu → '''2''' Pick List Status → Enter required information and put '''DT''' beside the order → print all "Pick List Details" page(s)
+* Find order in '''1''' Picking and shipping menu → '''2''' Pick List Status → Enter required information and put '''DT''' beside the order → print all "Pick List Details" page(s)
-** Write down '''Invoice to follow''' on front page of the Pick List Detail pages
+* Write down '''Invoice to follow''' on front page of the Pick List Detail pages
 '''4. Ship package'''
-** Regardless of whether the Invoice is present or not, it is crucial to send the package out on the same day it is picked & packed. By sending the Pick list details pages with "invoice to follow" written on it with the order. The customer will still received the ordered items with the notification that the Invoice will be sent to them soon.
+* Regardless of whether the Invoice is present or not, it is crucial to send the package out on the same day it is picked & packed. By sending the Pick list details pages with "invoice to follow" written on it with the order. The customer will still received the ordered items with the notification that the Invoice will be sent to them soon.
 '''5. Notify the DC Manager, IT Group, and Customer Service Department that the invoice was not generated'''