Information Systems:Blackberry - Revision history

Norwinu at 20:11, 18 July 2016

2016-07-18T20:11:56Z

Norwinu at 07:02, 23 June 2016

2016-06-23T07:02:23Z

Norwinu at 17:11, 22 June 2016

2016-06-22T17:11:42Z

New page

=Problems=
==Work profile cannot be set up on new BES-provisioned device==

'''Problem description:'''

Previously activated BlackBerry phone does not activate for new user on BES server. Problem persists despite factory reset of phone and reloading of OS software. Activation appears to proceed to completion, but fails towards the end, during the setup of a new Work space (BlackBerry Balance).

'''Solution:'''
# On BES 10 web console, navigate to BlackBerry Solution topology --> BlackBerry Domain --> Server View --> Component View --> Enterprise Management Service.
# Select “Turn on Microsoft ActiveSync gatekeeping” and save configuration.
# Select “Turn off Microsoft ActiveSync gatekeeping” and save configuration.
# Attempt activation of phone.
Solution explanation: Solution was found on BlackBerry forums where users were experiencing the same problem. Exact cause of the problem and the mechanism of the solution remain unknown, though it is suggested to be related to permissions.

[[Category:Blackberry]]

172.30.19.122 at 23:23, 4 January 2016

2016-01-04T23:23:46Z

172.30.19.122 at 23:23, 4 January 2016

2016-01-04T23:23:22Z

172.30.19.122 at 23:23, 4 January 2016

2016-01-04T23:23:12Z

172.30.19.122 at 23:22, 4 January 2016

2016-01-04T23:22:57Z

172.30.19.122: Created page with "Problem description: Previously activated BlackBerry phone does not activate for new user on BES server. Problem persists despite factory reset of phone and reloading of OS so..."

2016-01-04T23:21:52Z

Created page with "Problem description: Previously activated BlackBerry phone does not activate for new user on BES server. Problem persists despite factory reset of phone and reloading of OS so..."

New page

Problem description: Previously activated BlackBerry phone does not activate for new user on BES server. Problem persists despite factory reset of phone and reloading of OS software. Activation appears to proceed to completion, but fails towards the end, during the setup of a new Work space (BlackBerry Balance).
Solution:
# On BES 10 web console, navigate to BlackBerry Solution topology  BlackBerry Domain  Server View  Component View  Enterprise Management Service.
# Select “Turn on Microsoft ActiveSync gatekeeping” and save configuration.
# Select “Turn off Microsoft ActiveSync gatekeeping” and save configuration.
# Attempt activation of phone.
Solution explanation: Solution was found on BlackBerry forums where users were experiencing the same problem. Exact cause of the problem and the mechanism of the solution remain unknown, though it is suggested to be related to permissions.

← Older revision		Revision as of 20:11, 18 July 2016
Line 14:		Line 14:

	[[Category:Mobile Devices]]		[[Category:Mobile Devices]]
		+	[[Category:Cellphones]]

← Older revision		Revision as of 07:02, 23 June 2016
Line 13:		Line 13:
	Solution explanation: Solution was found on BlackBerry forums where users were experiencing the same problem. Exact cause of the problem and the mechanism of the solution remain unknown, though it is suggested to be related to permissions.		Solution explanation: Solution was found on BlackBerry forums where users were experiencing the same problem. Exact cause of the problem and the mechanism of the solution remain unknown, though it is suggested to be related to permissions.

−	[[Category:~~Blackberry~~]]	+	[[Category:Mobile Devices]]

@@ Line 2: / Line 2: @@
 ==Work profile cannot be set up on new BES-provisioned device==
 '''Problem description:'''
 Previously activated BlackBerry phone does not activate for new user on BES server. Problem persists despite factory reset of phone and reloading of OS software. Activation appears to proceed to completion, but fails towards the end, during the setup of a new Work space (BlackBerry Balance).

@@ Line 2: / Line 2: @@
 ==Work profile cannot be set up on new BES-provisioned device==
-Problem description: Previously activated BlackBerry phone does not activate for new user on BES server. Problem persists despite factory reset of phone and reloading of OS software. Activation appears to proceed to completion, but fails towards the end, during the setup of a new Work space (BlackBerry Balance).
+'''Problem description:''' Previously activated BlackBerry phone does not activate for new user on BES server. Problem persists despite factory reset of phone and reloading of OS software. Activation appears to proceed to completion, but fails towards the end, during the setup of a new Work space (BlackBerry Balance).
-Solution:
+'''Solution:'''
 # On BES 10 web console, navigate to BlackBerry Solution topology --> BlackBerry Domain --> Server View --> Component View --> Enterprise Management Service.
 # Select “Turn on Microsoft ActiveSync gatekeeping” and save configuration.