Information Systems:Fix mailto links in IBM/Lotus Notes - Revision history

Norwinu at 18:04, 23 June 2016

2016-06-23T18:04:57Z

New page

===Description===
There exists a glitch/bug in IBM/Lotus Notes wherein clicking an email address link within an message prompts a cascade of Internet Explorer windows that is very difficult to suppress (appears to be a memory leak or an infinite loop). The normal behavior when clicking such a link is to compose a New Message addressed to that email.

===Fix===
* 1. Confirm that IBM/Lotus Notes (Mail component) is set as the default program for all possible defaults (Control Panel --> Default Programs).
* 2. Create the required registry value using these steps:
-

<code>
Here's a fix:

Open Registry Editor (type regedit in start menu).
Locate HKEY_LOCAL_MACHINE\Software\Classes branch.
Check if mailto key is present and has a string value of URL Protocol attached. Note: keys are alphabetically sorted, so first there are the ones prefixed with a dot (file extensions), look for mailto farther down.
If HKEY_LOCAL_MACHINE\Software\Classes\mailto key is not missing in your registry, then the cause of your problem is somewhere else, try uninstalling IE10 (Programs and Fetures -> View installed updates -> locate IE10 and uninstall). EDIT: see comments - there's a solution even if mailto is present.
If HKEY_LOCAL_MACHINE\Software\Classes\mailto is missing as it was in my case, you have to restore it. In parent branch (Classes) right click, select New -> Key, name it mailto. In this new key create a string value (right click, New -> String value), give it name URL Protocol and you're done. Close regedit and see if it worked.
</code>

[[Category: Email]]
[[Category: Troubleshooting]]

172.30.20.104: /* Fix */

2016-03-24T23:24:14Z

Fix

Norwinu at 00:14, 10 November 2015

2015-11-10T00:14:53Z

Norwinu: /* Fix */

2015-07-24T23:06:44Z

Fix

Norwinu: Created page with "===Description=== There exists a glitch/bug in IBM/Lotus Notes wherein clicking an email address link within an message prompts a cascade of Internet Explorer windows that is..."

2015-07-24T23:06:11Z

Created page with "===Description=== There exists a glitch/bug in IBM/Lotus Notes wherein clicking an email address link within an message prompts a cascade of Internet Explorer windows that is..."

New page

@@ Line 7: / Line 7: @@
+   -
 Here's a fix:
@@ Line 15: / Line 15: @@
     If HKEY_LOCAL_MACHINE\Software\Classes\mailto key is not missing in your registry, then the cause of your problem is somewhere else, try uninstalling IE10 (Programs and Fetures -> View installed updates -> locate IE10 and uninstall). EDIT: see comments - there's a solution even if mailto is present.
     If HKEY_LOCAL_MACHINE\Software\Classes\mailto is missing as it was in my case, you have to restore it. In parent branch (Classes) right click, select New -> Key, name it mailto. In this new key create a string value (right click, New -> String value), give it name URL Protocol and you're done. Close regedit and see if it worked.

← Older revision		Revision as of 00:14, 10 November 2015
Line 6:		Line 6:
	* 2. Create the required registry value using these steps:		* 2. Create the required registry value using these steps:
	-		-
		+
		+
		+	Here's a fix:
		+
		+	Open Registry Editor (type regedit in start menu).
		+	Locate HKEY_LOCAL_MACHINE\Software\Classes branch.
		+	Check if mailto key is present and has a string value of URL Protocol attached. Note: keys are alphabetically sorted, so first there are the ones prefixed with a dot (file extensions), look for mailto farther down.
		+	If HKEY_LOCAL_MACHINE\Software\Classes\mailto key is not missing in your registry, then the cause of your problem is somewhere else, try uninstalling IE10 (Programs and Fetures -> View installed updates -> locate IE10 and uninstall). EDIT: see comments - there's a solution even if mailto is present.
		+	If HKEY_LOCAL_MACHINE\Software\Classes\mailto is missing as it was in my case, you have to restore it. In parent branch (Classes) right click, select New -> Key, name it mailto. In this new key create a string value (right click, New -> String value), give it name URL Protocol and you're done. Close regedit and see if it worked.

@@ Line 3: / Line 3: @@
 ===Fix===
-. Confirm that IBM/Lotus Notes (Mail component) is set as the default program for all possible defaults (Control Panel --> Default Programs).
+* 1. Confirm that IBM/Lotus Notes (Mail component) is set as the default program for all possible defaults (Control Panel --> Default Programs).
-. Create the required registry value using these steps:
+* 2. Create the required registry value using these steps:
+   -