Information Systems:I.T. Hall of Fame - Revision history

Darrenf: /* The wonderful world of Telus Episode 2 The Empire Strikes Stupider */

2018-08-30T22:52:29Z

The wonderful world of Telus Episode 2 The Empire Strikes Stupider

Darrenf at 22:50, 30 August 2018

2018-08-30T22:50:06Z

Norwinu at 16:12, 28 September 2017

2017-09-28T16:12:20Z

Norwinu at 16:11, 28 September 2017

2017-09-28T16:11:39Z

Norwinu at 16:09, 28 September 2017

2017-09-28T16:09:28Z

Norwinu at 16:08, 28 September 2017

2017-09-28T16:08:02Z

Norwinu: Created page with "Telus: Hi Norwin. As I mentioned in my earlier email from today, I’ve been working on this and should’ve communicated it better back to you. English: I saw your first e..."

2017-09-28T16:06:46Z

Created page with "Telus: Hi Norwin. As I mentioned in my earlier email from today, I’ve been working on this and should’ve communicated it better back to you. English: I saw your first e..."

New page

Telus: Hi Norwin. As I mentioned in my earlier email from today, I’ve been working on this and should’ve communicated it better back to you.
English: I saw your first email on September 8 and I filed it away out of my email inbox because you aren't important enough for me to act on this today.

Telus: It seems that there's a misunderstanding with regards to what contract is in place for your phone lines
English: Telus doesn't have an efficient way of keeping track of its documents and staff training is lack luster so first tier people just throw the spaghetti at the wall and hope it sticks

Telus: Most of the info is TELUS jargons and might be confusing and misleading.
English: We make things as difficult as possible to maximise our profits because people don't want to sound stupid and ask for clarification on said jargon.

Telus: Rest assured that we’ll consider and backdate this cancellation to your original request date
English: I failed to do my job properly so I have to give you a discount in order to save face.

Telus: I believe the agent got mixed info as they typically don’t deal with contract related requests
English: Telus doesn't provide good enough training to front line people, nor do they have all the tools and data they need, nor do they get paid enough to recognise when they are passing bogus info to the customer.

Telus: We are aware that some of our processes are a bit challenging to navigate and sometimes take longer than we’d like. However, TELUS has been investing in process optimization and I’m confident we’ll have a more streamlined processed very soon
English: Telus makes this sort of thing as difficult as possible to make cancelling lines a process the customer avoids because of the hassle so that revenue is not lost. Telus is embarking on a marketing campaign to try and convince customers that service is improving and red tape is being decreasing but any real change is not going to happen because that would reduce revenue from products that customers don't want or need.

Telus: Once again, thank you very much for your patience and trust
English: I'm only a little bit sorry that I ignored your emails 3 weeks ago and I don't really plan on paying any additional attention to your future requests because I have bigger customers that are more profitable.

@@ Line 34: / Line 34: @@
 :'''Telus:'''  By adhering to our specification, we can eliminate the need for you to develop/create usable file specifications/content that will work seamlessly with the pharmacy platform, potentially providing an opportunity to expand your market into a national pharmacy solution
-:'''English:'''  I have no respect for your needs and I'm going to throw some random business buzzwords at you in a vain attempt to impress you because my own self esteem is all centered around having the same Mercedes C-Class as Darren Entwistle
+:'''English:'''  I have no respect for your needs and I'm going to throw some random business buzzwords at you in a vain attempt to impress you because my own self esteem is all centered around having the same Mercedes C-Class as Darren Entwistle, so be a good little business bro and keep paying that extortion fee that we totally know is a cash grab...bro
 [[Category: Awesome]]

@@ Line 1: / Line 1: @@
-===The wonderful world of Telus (Sep. 28)===
+===The wonderful world of Telus Episode 1 The Return Of The Dumb===
 :'''Telus:'''  Hi Norwin.  As I mentioned in my earlier email from today, I’ve been working on this and should’ve communicated it better back to you.
@@ Line 21: / Line 21: @@
 :'''Telus:'''  Once again, thank you very much for your patience and trust
 :'''English:'''  I'm only a little bit sorry that I ignored your emails 3 weeks ago and I don't really plan on paying any additional attention to your future requests because I have bigger customers that are more profitable.
 [[Category: Awesome]]

@@ Line 1: / Line 1: @@
 ===The wonderful world of Telus (Sep. 28)===
-'''Telus:'''  Hi Norwin.  As I mentioned in my earlier email from today, I’ve been working on this and should’ve communicated it better back to you.
+:'''Telus:'''  Hi Norwin.  As I mentioned in my earlier email from today, I’ve been working on this and should’ve communicated it better back to you.
-'''English:'''  I saw your first email on September 8 and I filed it away out of my email inbox because you aren't important enough for me to act on this today.
+:'''English:'''  I saw your first email on September 8 and I filed it away out of my email inbox because you aren't important enough for me to act on this today.
-'''Telus:'''  It seems that there's a misunderstanding with regards to what contract is in place for your phone lines
+:'''Telus:'''  It seems that there's a misunderstanding with regards to what contract is in place for your phone lines
-'''English:'''  Telus doesn't have an efficient way of keeping track of its documents and staff training is lack luster so first tier people just throw the spaghetti at the wall and hope it sticks
+:'''English:'''  Telus doesn't have an efficient way of keeping track of its documents and staff training is lack luster so first tier people just throw the spaghetti at the wall and hope it sticks
-'''Telus:'''  Most of the info is TELUS jargons and might be confusing and misleading.
+:'''Telus:'''  Most of the info is TELUS jargons and might be confusing and misleading.
-'''English:'''  We make things as difficult as possible to maximise our profits because people don't want to sound stupid and ask for clarification on said jargon.
+:'''English:'''  We make things as difficult as possible to maximise our profits because people don't want to sound stupid and ask for clarification on said jargon.
-'''Telus:'''  Rest assured that we’ll consider and backdate this cancellation to your original request date
+:'''Telus:'''  Rest assured that we’ll consider and backdate this cancellation to your original request date
-'''English:'''  I failed to do my job properly so I have to give you a discount in order to save face.
+:'''English:'''  I failed to do my job properly so I have to give you a discount in order to save face.
-'''Telus:'''  I believe the agent got mixed info as they typically don’t deal with contract related requests
+:'''Telus:'''  I believe the agent got mixed info as they typically don’t deal with contract related requests
-'''English:'''  Telus doesn't provide good enough training to front line people, nor do they have all the tools and data they need, nor do they get paid enough to recognise when they are passing bogus info to the customer.
+:'''English:'''  Telus doesn't provide good enough training to front line people, nor do they have all the tools and data they need, nor do they get paid enough to recognise when they are passing bogus info to the customer.
-'''Telus:'''  We are aware that some of our processes are a bit challenging to navigate and sometimes take longer than we’d like. However, TELUS has been investing in process optimization and I’m confident we’ll have a more streamlined processed very soon
+:'''Telus:'''  We are aware that some of our processes are a bit challenging to navigate and sometimes take longer than we’d like. However, TELUS has been investing in process optimization and I’m confident we’ll have a more streamlined processed very soon
-'''English:'''  Telus makes this sort of thing as difficult as possible to make cancelling lines a process the customer avoids because of the hassle so that revenue is not lost.  Telus is embarking on a marketing campaign to try and convince customers that service is improving and red tape is being decreasing but any real change is not going to happen because that would reduce revenue from products that customers don't want or need.
+:'''English:'''  Telus makes this sort of thing as difficult as possible to make cancelling lines a process the customer avoids because of the hassle so that revenue is not lost.  Telus is embarking on a marketing campaign to try and convince customers that service is improving and red tape is being decreasing but any real change is not going to happen because that would reduce revenue from products that customers don't want or need.
-'''Telus:'''  Once again, thank you very much for your patience and trust
+:'''Telus:'''  Once again, thank you very much for your patience and trust
-'''English:'''  I'm only a little bit sorry that I ignored your emails 3 weeks ago and I don't really plan on paying any additional attention to your future requests because I have bigger customers that are more profitable.
+:'''English:'''  I'm only a little bit sorry that I ignored your emails 3 weeks ago and I don't really plan on paying any additional attention to your future requests because I have bigger customers that are more profitable.
 [[Category: Awesome]]

@@ Line 1: / Line 1: @@
-==The wonderful world of Telus==
+===The wonderful world of Telus (Sep. 28)===
-:Telus:  Hi Norwin.  As I mentioned in my earlier email from today, I’ve been working on this and should’ve communicated it better back to you.
+'''Telus:'''  Hi Norwin.  As I mentioned in my earlier email from today, I’ve been working on this and should’ve communicated it better back to you.
- English:  I saw your first email on September 8 and I filed it away out of my email inbox because you aren't important enough for me to act on this today.
+'''English:'''  I saw your first email on September 8 and I filed it away out of my email inbox because you aren't important enough for me to act on this today.
-:Telus:  It seems that there's a misunderstanding with regards to what contract is in place for your phone lines
+'''Telus:'''  It seems that there's a misunderstanding with regards to what contract is in place for your phone lines
- English:  Telus doesn't have an efficient way of keeping track of its documents and staff training is lack luster so first tier people just throw the spaghetti at the wall and hope it sticks
+'''English:'''  Telus doesn't have an efficient way of keeping track of its documents and staff training is lack luster so first tier people just throw the spaghetti at the wall and hope it sticks
-:Telus:  Most of the info is TELUS jargons and might be confusing and misleading.
+'''Telus:'''  Most of the info is TELUS jargons and might be confusing and misleading.
- English:  We make things as difficult as possible to maximise our profits because people don't want to sound stupid and ask for clarification on said jargon.
+'''English:'''  We make things as difficult as possible to maximise our profits because people don't want to sound stupid and ask for clarification on said jargon.
-:Telus:  Rest assured that we’ll consider and backdate this cancellation to your original request date
+'''Telus:'''  Rest assured that we’ll consider and backdate this cancellation to your original request date
- English:  I failed to do my job properly so I have to give you a discount in order to save face.
+'''English:'''  I failed to do my job properly so I have to give you a discount in order to save face.
-:Telus:  I believe the agent got mixed info as they typically don’t deal with contract related requests
+'''Telus:'''  I believe the agent got mixed info as they typically don’t deal with contract related requests
- English:  Telus doesn't provide good enough training to front line people, nor do they have all the tools and data they need, nor do they get paid enough to recognise when they are passing bogus info to the customer.
+'''English:'''  Telus doesn't provide good enough training to front line people, nor do they have all the tools and data they need, nor do they get paid enough to recognise when they are passing bogus info to the customer.
-:Telus:  We are aware that some of our processes are a bit challenging to navigate and sometimes take longer than we’d like. However, TELUS has been investing in process optimization and I’m confident we’ll have a more streamlined processed very soon
+'''Telus:'''  We are aware that some of our processes are a bit challenging to navigate and sometimes take longer than we’d like. However, TELUS has been investing in process optimization and I’m confident we’ll have a more streamlined processed very soon
- English:  Telus makes this sort of thing as difficult as possible to make cancelling lines a process the customer avoids because of the hassle so that revenue is not lost.  Telus is embarking on a marketing campaign to try and convince customers that service is improving and red tape is being decreasing but any real change is not going to happen because that would reduce revenue from products that customers don't want or need.
+'''English:'''  Telus makes this sort of thing as difficult as possible to make cancelling lines a process the customer avoids because of the hassle so that revenue is not lost.  Telus is embarking on a marketing campaign to try and convince customers that service is improving and red tape is being decreasing but any real change is not going to happen because that would reduce revenue from products that customers don't want or need.
-:Telus:  Once again, thank you very much for your patience and trust
+'''Telus:'''  Once again, thank you very much for your patience and trust
- English:  I'm only a little bit sorry that I ignored your emails 3 weeks ago and I don't really plan on paying any additional attention to your future requests because I have bigger customers that are more profitable.
+'''English:'''  I'm only a little bit sorry that I ignored your emails 3 weeks ago and I don't really plan on paying any additional attention to your future requests because I have bigger customers that are more profitable.
 [[Category: Awesome]]