Information Systems:RF Gun Administration - Revision history

Norwinu at 06:42, 19 December 2020

2020-12-19T06:42:32Z

2019-10-09T15:35:09Z

2019-10-03T19:27:34Z

Management and administration of RF guns

2019-08-19T20:13:12Z

Common Problems

2019-08-12T16:07:13Z

Common Problems

2017-11-29T23:15:55Z

Management and administration of RF guns

2017-11-29T23:13:36Z

Hardware maintenance and repair

2017-11-29T23:12:23Z

Protocol for sending a device in for repair

2017-11-29T20:58:18Z

Protocol for sending a device in for repair

2017-11-28T22:05:01Z

Hardware maintenance and repair

@@ Line 88: / Line 88: @@
 =====Explanation=====
 * Sometimes, user activity - mostly involving scanning a bad barcode - can lock up the terminal session/screen. Since these sessions are persistent between TekTerm server and the IBM i, resetting the device and the client software (which job is only to trunk into said session) has no effect on this connection. Therefore, the actual session must be reset at the server.
 =Other notes / Archive=

← Older revision		Revision as of 15:35, 9 October 2019
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	[[Category: RF Guns]]		[[Category: RF Guns]]
	[[Category: Pages with Contact Information]]		[[Category: Pages with Contact Information]]
		+
		+
		+	===RF Battery Control Table===
		+	{\| class="wikitable"
		+	\|-
		+	! Battery number !! In Service !! notes
		+	\|-
		+	\| 01 \|\| Example \|\| Example
		+	\|-
		+	\| 02 \|\| Example \|\| Example
		+	\|-
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		+	\|}

@@ Line 48: / Line 48: @@
  Phone number: 440-471-8267
  Email: MDrabiak@TRGRepair.com
 =Common Problems=

@@ Line 50: / Line 50: @@
 =Common Problems=
 ===Device powers off during use===
 This can be due to many factors, but some common ones include:

@@ Line 66: / Line 66: @@
 * Cold boot the device, this sometimes fixes the problem
 * Refer to the article specifically discussing the WORKABOUT PRO G2 for comments about scanner module reliability.
 =Other notes / Archive=

@@ Line 35: / Line 35: @@
 :# Pack the devices in a box and include the packing slip/RMA inside.
 :# Give the box to one of the shippers and request for them to ship it to TRG (in Mississauga), or generate a label yourself, as TRG is already in the address book. I usually ship by Ground, but Air can be used for higher-priority situations.
 ===Serial numbers===

@@ Line 23: / Line 23: @@
   '''Password''': visionit
-As there are at least 5-6 spares in inventory at any given time (if none are already out for repair), it is recommended to hold devices for repair until there are 3-4 to be sent in, as shipping is charged both ways. ''However, best judgment is left to the administrator as some users have a strong preference for certain devices (there is indeed enough variation between the guns to warrant this, despite all technically being the same model i.e. it's not just a placebo effect. Besides if it helps them work faster and happier, why not accommodate....-[[User:Norwinu|norwizzle]] ([[User talk:Norwinu|talk]]))''
+As there are at least 5-6 spares in inventory at any given time (if none are already out for repair), it is recommended to hold devices for repair until there are 3-4 to be sent in, as shipping is charged both ways. ''However, best judgment is left to the administrator as some users have a strong preference for certain devices There is indeed enough variation between the guns to warrant this, despite all technically being the same model i.e. it's not just a placebo effect. Besides if it helps them work faster and happier, why not accommodate....-[[User:Norwinu|norwizzle]] ([[User talk:Norwinu|talk]])''
 ====Protocol for sending a device in for repair====

@@ Line 29: / Line 29: @@
 # Log in to TRG ServiceHub.
-# Start a ticket ("Submit Repairs), adding devices by serial number (located at the back of the device, behind the battery door), and describing the problem. Though not necessary, enter the gun number in the '''Ref.''' field (e.g. RF 33) for reporting purposes.
+# Start a ticket ("Submit Repairs" button), adding devices by serial number (located on a sticker at the back of the device, after removing the battery door), and describing the problem. Though not necessary, enter the gun number in the '''Ref.''' field (e.g. '''RF 33''') for reporting purposes.
 # Submit the ticket.
 # Print the packing slip.

@@ Line 14: / Line 14: @@
 ===Hardware maintenance and repair===
 The RF guns are under maintenance contract with TRG (Technology Recovery Group).
@@ Line 21: / Line 22: @@
   '''Username''': norwin
   '''Password''': visionit
 As there are at least 5-6 spares in inventory at any given time (if none are already out for repair), it is recommended to hold devices for repair until there are 3-4 to be sent in, as shipping is charged both ways. ''However, best judgment is left to the administrator as some users have a strong preference for certain devices (there is indeed enough variation between the guns to warrant this, despite all technically being the same model i.e. it's not just a placebo effect. Besides if it helps them work faster and happier, why not accommodate....-[[User:Norwinu|norwizzle]] ([[User talk:Norwinu|talk]]))''