Information Systems:Xerox printers - Revision history

Gurneetk at 14:59, 3 June 2025

2025-06-03T14:59:55Z

Jeremym: /* Inventory */

2023-04-12T23:20:50Z

Inventory

Jeremym: /* Inventory */

2023-04-12T23:00:07Z

Inventory

Jeremym: /* Inventory */

2023-04-12T22:49:48Z

Inventory

Danielc: /* Xerox Device Agent Software */

2022-11-03T22:18:03Z

Xerox Device Agent Software

Anmolm at 22:11, 28 January 2022

2022-01-28T22:11:49Z

Norwinu at 17:20, 19 July 2021

2021-07-19T17:20:39Z

Norwinu: /* Administration */

2021-07-19T17:19:09Z

Administration

Norwinu: Tidy up page

2021-07-19T17:18:59Z

Tidy up page

Norwinu: Added serial numbers

2021-07-19T17:08:45Z

Added serial numbers

@@ Line 20: / Line 20: @@
 * Contact number for leased printers (Xerox One Number): 1-800-275-9376
 * Contact number for printers under Managed Print Services: 1-866-487-4239
-* Contract end date: December 12,2023
+* Contract end date: December 28,2027
 * West-X: 604-668-2536

@@ Line 13: / Line 13: @@
 | ELAHO || Xerox PrimeLink C9065 || DQP145897 || 2nd-floor printing alcove || Leased
 |-
-| STEIN || Xerox AltaLink B8155 || Y4X849851 || 1st-floor [[:Category:uniPHARM Dictionary|dumps area]] || Leased
+| STEIN || Xerox AltaLink B8155 || HQH804709 || 1st-floor [[:Category:uniPHARM Dictionary|dumps area]] || Leased
 |}

@@ Line 11: / Line 11: @@
 | rtncopier || Xerox VersaLink B405DN || 9HB368638 || Returns department || Managed Print Services
 |-
-| ELAHO || Xerox PrimeLink C9065 || E2B110152 || 2nd-floor printing alcove || Leased
+| ELAHO || Xerox PrimeLink C9065 || DQP145897 || 2nd-floor printing alcove || Leased
 |-
 | STEIN || Xerox AltaLink B8155 || Y4X849851 || 1st-floor [[:Category:uniPHARM Dictionary|dumps area]] || Leased

@@ Line 11: / Line 11: @@
 | rtncopier || Xerox VersaLink B405DN || 9HB368638 || Returns department || Managed Print Services
 |-
-| elaho || Xerox Versa C60 || E2B110152 || 2nd-floor printing alcove || Leased
+| ELAHO || Xerox PrimeLink C9065 || E2B110152 || 2nd-floor printing alcove || Leased
 |-
-| stein || Xerox AltaLink B8055 || Y4X849851 || 1st-floor [[:Category:uniPHARM Dictionary|dumps area]] || Leased
+| STEIN || Xerox AltaLink B8155 || Y4X849851 || 1st-floor [[:Category:uniPHARM Dictionary|dumps area]] || Leased
 |}

@@ Line 31: / Line 31: @@
 ===Xerox Device Agent Software===
-There is an application from Xerox called the Xerox Device Agent, installed on the WDS virtual machine.  This program sends the page meter reads for the copiers in Returns and Receiving to WestX for billing purposes.  This application consumes a lot of CPU time.  DarrenF tried for 4 months to get Xerox and its developers to figure out why a crappy little program uses so much CPU 24/7.  Xerox wasn't willing to acknowledge a problem or allow a conversation to happen with their in-house developers - so the support ticket was closed as unresolved.  The Xerox Device Agent software needs to continue to run and report billing data to WestX so if the CPU usage becomes a problem, try to get a new version of the app or open a new ticket with Xerox and prepare for pain.
+There is an application from Xerox called the Xerox Device Agent, installed on the WDS3(172.30.18.11) virtual machine.  This program sends the page meter reads for the copiers in Returns and Receiving to WestX for billing purposes.  This application consumes a lot of CPU time.  DarrenF tried for 4 months to get Xerox and its developers to figure out why a crappy little program uses so much CPU 24/7.  Xerox wasn't willing to acknowledge a problem or allow a conversation to happen with their in-house developers - so the support ticket was closed as unresolved.  The Xerox Device Agent software needs to continue to run and report billing data to WestX so if the CPU usage becomes a problem, try to get a new version of the app or open a new ticket with Xerox and prepare for pain.
 This was resolved, it was due to not having the newest version of the app provided by west X , running smooth now.

← Older revision		Revision as of 17:20, 19 July 2021
Line 1:		Line 1:
−	uniPHARM uses Xerox printers for office printing (as opposed to Lexmark printers used in the warehouse). These printers are under either lease or managed print service agreements:	+	uniPHARM uses Xerox printers for office printing (as opposed to Lexmark printers used in the warehouse). These printers are under either lease or managed print service agreements. Our service provider is West-X Network Solutions, but technical support is still done with Xerox.

	==Inventory==		==Inventory==

@@ Line 30: / Line 30: @@
 * Password is NewVisionIT2051@!
-===Xerox Device Agent Software====
+===Xerox Device Agent Software===
 There is an application from Xerox called the Xerox Device Agent, installed on the WDS virtual machine.  This program sends the page meter reads for the copiers in Returns and Receiving to WestX for billing purposes.  This application consumes a lot of CPU time.  DarrenF tried for 4 months to get Xerox and its developers to figure out why a crappy little program uses so much CPU 24/7.  Xerox wasn't willing to acknowledge a problem or allow a conversation to happen with their in-house developers - so the support ticket was closed as unresolved.  The Xerox Device Agent software needs to continue to run and report billing data to WestX so if the CPU usage becomes a problem, try to get a new version of the app or open a new ticket with Xerox and prepare for pain.
@@ Line 38: / Line 38: @@
 On June 13th, 2019, a Xerox technician was called onsite to fix the C60 that was not copying paper in the top feeder or from the glass.  He determined that the OS was corrupt and did a factory reset of the machine which wiped out all of its configuration settings.  He failed to notify anyone that he was doing a factory reset and he failed to create a backup clone file of the configuration to restore.  This caused a great deal of inconvenience and extra work that was not necessary if a clone file was available.  If this dumbfuckery ever happens again, there are saved clone files on the SuperServer in the following location : \\superserver.unipharm.local\Tech\Logs And Backups\Xerox Copier Clone Files\.  In that folder are clone files for all the leased and MPS copiers as of June 2019.  The 2 Xerox MFDs that are used by RonG and AngelaC cannot produce clone files.  In case you haven't caught on, a clone file is a file that contains all the settings that are configured on a printer, with the purpose of "cloning" itself onto another printer of the same model or the exact same one after some asshat decides to do something idiotic.
 Xerox support is very helpful, when called they respond within a day. They are willing to teach and leave extra supplies in case of emergent need. Recently the C60 needed to have maintenance, remember that the bottom drawer has a security screw, if need be to release the drawer and unjam the document, replace pick rollers.
 ==Notes==

@@ Line 1: / Line 1: @@
 uniPHARM uses Xerox printers for office printing (as opposed to Lexmark printers used in the warehouse). These printers are under either lease or managed print service agreements:
 {| class="wikitable sortable"
@@ Line 9: / Line 11: @@
 | rtncopier || Xerox VersaLink B405DN || 9HB368638 || Returns department || Managed Print Services
 |-
-| elaho || Xerox Versa C60 || E2B110152 || 2nd-floor printing alcove || Lease
+| elaho || Xerox Versa C60 || E2B110152 || 2nd-floor printing alcove || Leased
 |-
-| stein || Xerox AltaLink B8055 || Y4X849851 || 1st-floor [[:Category:uniPHARM Dictionary|dumps area]] || Lease
+| stein || Xerox AltaLink B8055 || Y4X849851 || 1st-floor [[:Category:uniPHARM Dictionary|dumps area]] || Leased
 |}
@@ Line 19: / Line 21: @@
 * Contact number for printers under Managed Print Services: 1-866-487-4239
 * Contract end date: December 2023 (?)
-==Old printers==
+==Administration==
 This section is for reference purposes. These printers are no longer being used.
-There are 4 different Xerox copier models in use as of 2016.  The Colour C60 is located in the printing alcove on the second floor. The colour touch screen is used to setup copy, scan and fax options.  The has 2 fax lines connected so that it can fax inbound and outbound at the same time.  The C60 is leased and Xerox provides consumable toner and other supplies as part of the lease cost.  Xerox also provides technical support and repairs as part of the lease.  When requesting supplies, repairs or support you must provide the serial number which can be found on the copiers admin page.
+There are 4 different Xerox copier models in use as of 2016.  The 7775 is located in the printing alcove on the second floor. The has 2 fax lines connected so that it can fax inbound and outbound at the same time.  The 7775 is leased and Xerox provides consumable toner and other supplies as part of the lease cost.  Xerox also provides technical support and repairs as part of the lease.  When requesting supplies, repairs or support you must provide the serial number which can be found on the copiers admin page.
 *admin
 *1111
 *admin
 *1111
@@ Line 42: / Line 63: @@
 The WorkCentre 4265 copiers are located in the Receiving Office and the Returns Areas in the DC.  They are smaller copiers with fewer paper trays.  They both do have a single fax phone line attached and have very similar software capabilities compared to the 5855 and are on the same lease program as the 5855 and 7775.
-:[http://reccopier.unipharm.local/ Reccopier Administration Web GUI]
+*[http://reccopier.unipharm.local/ Reccopier Administration Web GUI]
-:[http://rtncopier.unipharm.local/ Rtncopier Administration Web GUI]
+*[http://rtncopier.unipharm.local/ Rtncopier Administration Web GUI]
 *admin
 *1111
 The WorkCentre 6605 copiers are slightly smaller than the 4265s but otherwise perform and behave in the same way.  The 6605s were free from Xerox and are NOT on the lease program and toner and supplies DO need to be purchased for the 2 that are used by the payroll administrator and general manager.  Both of the 6605s are network and fax attached.
 [[Category: Printing]]

@@ Line 3: / Line 3: @@
 {| class="wikitable sortable"
 |-
-! Printer hostname !! Model !! Location / purpose !! Contract type
+! Printer hostname !! Model !! Serial !! Location / purpose !! Contract type
 |-
-| reccopier || Xerox VersaLink B405DN || Receiving area office || Managed Print Services
+| reccopier || Xerox VersaLink B405DN || 9HB368640 || Receiving area office || Managed Print Services
 |-
-| rtncopier || Xerox VersaLink B405DN || Returns department || Managed Print Services
+| rtncopier || Xerox VersaLink B405DN || 9HB368638 || Returns department || Managed Print Services
 |-
-| elaho || Xerox Versa C60 || 2nd-floor printing alcove || Lease
+| elaho || Xerox Versa C60 || E2B110152 || 2nd-floor printing alcove || Lease
 |-
-| stein || Xerox AltaLink B8055 || 1st-floor [[:Category:uniPHARM Dictionary|dumps area]] || Lease
+| stein || Xerox AltaLink B8055 || Y4X849851 || 1st-floor [[:Category:uniPHARM Dictionary|dumps area]] || Lease
 |}