Difference between revisions of "Information Systems:WAN connections at uniPHARM"

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==Telus Business Fibre==
  
==Telus Business Fibre==
   
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uniPHARM's primary internet connection is "Business Fibre" from Telus. The service is 20MB up/down/synchronous and the cost is about $1600 per month on an automatically renewed 3 year contract. The fibre-optic wire comes from the street pole and goes under the caul-de-sac inside conduit that exits in the Electrical Room on the first floor office area. The street fibre cable plugs into a distribution box in the Electrical Room. From there it is run through the warehouse shipping and precursor areas up to the second floor office mezzanine and finally into the Server Room. The fibre cable is yellow in colour with orange "Property of Telus" tags. The demarcation point for the fibre connection is in the Server Room, which means that up to that point, its the responsibility of Telus to make repairs as it is their property.
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uniPHARM's primary internet connection is "Business Fibre" from Telus. The service is 100MB up/down/synchronous and the cost is about $1500 per month on a non-automatically renewing 5 year contract. The fibre-optic wire comes from the street pole and goes under the caul-de-sac inside conduit that exits in the Electrical Room on the first floor office area. The street fibre cable plugs into a distribution box in the Electrical Room. From there it is run through the warehouse shipping and precursor areas up to the second floor office mezzanine and finally into the Server Room. The fibre cable is yellow in colour with orange "Property of Telus" tags. The demarcation point for the fibre connection is in the Server Room, which means that up to that point, its the responsibility of Telus to make repairs as it is their property.
   
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The demarcation point in the Server Room is the blue Juniper switch that takes the fibre cable and outputs an Ethernet cable which we then plug into our firewall. uniPHARM staff do not have access to the Juniper switch because it is poroperty of Telus. The Business Fibre service is monitored for uptime at the Juniper switch which also has an analog telephone modem to provide backdoor access to the switch.
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The demarcation point in the Server Room is the blue AccessOne router that takes the fibre cable and outputs an Ethernet cable which we then plug into our firewall. uniPHARM staff do not have access to the AccessOne router because it is poroperty of Telus. The Business Fibre service is monitored for uptime at the router which also has an analog telephone modem to provide backdoor access. There is an LTE cellular modem that also plugs into the AccessOne router and it provides fail over when the fibre connection is cut. During a fail over event, the public IP addresses assigned to us by Telus do not change.
   
 
The phone number for reporting problems with the Business Fibre connection is 1-800-268-2099 and the CSID is 1372309 and the circuit name is RCMDBC01-UWDL02. If the fibre cable is cut or non-functional, Telus does have cell phone numbers for uniPHARM I.S. staff but do not rely on them to call us. Telus also has a reporting website that uniPHARM staff can login to and get performance and reliability reports from.
  
The phone number for reporting problems with the Business Fibre connection is 1-800-268-2099 and the CSID is 1372309 and the circuit name is RCMDBC01-UWDL02. If the fibre cable is cut or non-functional, Telus does have cell phone numbers for uniPHARM I.S. staff but do not rely on them to call us. Telus also has a reporting website that uniPHARM staff can login to and get performance and reliability reports from.

Revision as of 16:57, 27 January 2018

Main connections

Telus Business Fibre

uniPHARM's primary internet connection is "Business Fibre" from Telus. The service is 100MB up/down/synchronous and the cost is about $1500 per month on a non-automatically renewing 5 year contract. The fibre-optic wire comes from the street pole and goes under the caul-de-sac inside conduit that exits in the Electrical Room on the first floor office area. The street fibre cable plugs into a distribution box in the Electrical Room. From there it is run through the warehouse shipping and precursor areas up to the second floor office mezzanine and finally into the Server Room. The fibre cable is yellow in colour with orange "Property of Telus" tags. The demarcation point for the fibre connection is in the Server Room, which means that up to that point, its the responsibility of Telus to make repairs as it is their property.

The demarcation point in the Server Room is the blue AccessOne router that takes the fibre cable and outputs an Ethernet cable which we then plug into our firewall. uniPHARM staff do not have access to the AccessOne router because it is poroperty of Telus. The Business Fibre service is monitored for uptime at the router which also has an analog telephone modem to provide backdoor access. There is an LTE cellular modem that also plugs into the AccessOne router and it provides fail over when the fibre connection is cut. During a fail over event, the public IP addresses assigned to us by Telus do not change.

The phone number for reporting problems with the Business Fibre connection is 1-800-268-2099 and the CSID is 1372309 and the circuit name is RCMDBC01-UWDL02. If the fibre cable is cut or non-functional, Telus does have cell phone numbers for uniPHARM I.S. staff but do not rely on them to call us. Telus also has a reporting website that uniPHARM staff can login to and get performance and reliability reports from.

In the reporting website, click on the blue ORGANIZATION tab in the top left corner. Expand the ELEMENTS menu item also on the left side. Click on the item listed under elements. At the top of the right page frame the element will be repeated in yellow text. Click on the grey icon square that shows a red and blue line graph. From there you should now see variables and time parameters that can generate a report. Once the report is displayed, it can be exported as a PDF that can be saved. It also appears that specific statistics only go back about 3 months, data older than 3 months gets mushy.

Terago

uniPHARM's secondary internet connection is a wireless service from Terago using directional microwave radio. The antenna on the building roof is pointed to an endpoint on a tall hotel 8 kilometres due west. The wireless service is 5MB burstable. The demarcation point for this connection is also in the network rack in the Server Room with an Ethernet handoff that plugs into the firewall.

Other connections

Telus DSL for Loomis

Documentation For The Telus ADSL Connection In The Narc Cage For The DHL Computers


Call Telus for help 604-310-0404

Order number for analog phone line is i604207unip sequence 01 Order for ADSL is c6042071349 sequence 02

Modem installed on December 19, 2011 by Tony Chu Router modem combo Router modem is on analogue phone number 604-207-1349

Username for the router is admin Password for the router is visionit Router is at http://192.168.1.254 The wireless has been turned off on the router and the antennas have been removed.

Telus account number for this ADSL connection is 238055444 ( for separate billing ) Username is uniphdhl Password is vision11

Telus account number for all other equipment and service is 2268469908


All of the DHL shipping computers are on their own separate wired network. They are not plugged into the building LAN. On the Telus modem, the blue cat5 cable is from the switch hanging on the pilar next to the shipping station. All the DHL shipping computers outside the Narc cage plug into that switch, which then plugs into the Telus modem.

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