Difference between revisions of "Pharmacy Services:Business Cards-Ordering"

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==Overview==
 
==Overview==
  +
Business cards are ordered for the Medicine Centre locations only. There are 3 different types of cards available to the stores. Two using the “old logo” and one with the “new logo”.
Donna to elaborate.....
 
  +
  +
Unipharm covers the cost of the business card shells which are produced at Bond Reproductions. The pharmacy is responsible for the addition printing cost. We only provide the shells for the “old logo" styles. Any cards produced with the "new logo" are designed in house and printed digitally at Bond at a higher cost.
  +
  +
Once the Business Card shells with the old logo are depleted Unipharm will re-evaluate whether or not to produce additional business card shells or print each card digitally.
   
 
==Contacts==
 
==Contacts==
 
*Mike Henshilwood
 
*Mike Henshilwood
Bond Reproduction Inc.
+
*Bond Reproduction Inc.
1450 Adanac Street, Vancouver, BC V5L 2C3
+
*1450 Adanac Street, Vancouver, BC V5L 2C3
  +
*P: 604-683-1251
 
P: 604-683-1251| C: 604-999-2288|Fax: 604-682-4516
+
*C: 604-999-2288
  +
*Fax: 604-682-4516
Email: mike.henshilwood@bondrepro.com [mailto:mike.henshilwood@bondrepro.com Mike Henshilwood]
+
*Email: mike.henshilwood@bondrepro.com [mailto:mike.henshilwood@bondrepro.com Mike Henshilwood]
   
 
==Enter Hotline==
 
==Enter Hotline==
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#Enter ''''Customer Number''''
 
#Enter ''''Customer Number''''
 
#Enter '''Contact''' who requested the stationery or business card
 
#Enter '''Contact''' who requested the stationery or business card
#Enter the '''quantity, type, name and title''' (if required)
+
#Enter Business card order on the line below the fax number '''quantity, type, and name for the card'''
  +
#Press 'enter'
#Enter the '''Handler'''
 
  +
#Enter the Problem/Resol Codes ''''MEDCEN' 'ORSPEC''''
 
#Press ''''enter''''
 
#Press ''''enter''''
  +
#Go to Notes and enter any new information that has changed since their last business card order.
#Change the handler to ''''DONNAK''''
 
  +
#If it is a new card record all the information in the notes i.e. name, phone number, email, designation and title.
  +
#Update Notes (F10)
  +
#Close Hotline
   
 
==Find the Right Shell for the Correct Product and Store==
 
==Find the Right Shell for the Correct Product and Store==
#Goto '''superserver/customer service/common/business cards/''' {{unc|\\superserver.unipharm.local\Customer Service\common\Business Cards|Business Cards}}
+
#Goto '''superserver/medicine centre/2.0 medicine centre 2.0/business cards/''' {{unc|\\superserver.unipharm.local\Medicine Centre\2.0 Medicine Centre 2.0\Business Cards|Business Cards}}
 
#Choose the appropriate '''store directory'''
 
#Choose the appropriate '''store directory'''
#Choose the '''correct name''' for the Business card (if new, you must send another member's card from the store and let Bon know about the change)
+
#Choose the '''correct name''' for the Business card (if new, you must send another member's card from the store and let Bond know about the change)
  +
#Any new logo cards will have to be designed in-house using the InDesign template. {{unc|\\superserver.unipharm.local\Medicine Centre\2.0 Medicine Centre 2.0\Business Cards\Business Card_Letterhead Samples\New Organic Business Card Templates|Business Cards}}. Email Teresa instructions and she will save a new pdf file for the front of the card.
   
 
==Email Bond Reproduction==
 
==Email Bond Reproduction==
*Email Bon with the correct business card shell and advise them of any changes.
+
*Email Bond with the correct '''business card file''' and advise them of any '''changes'''.
  +
*Send new pdf file for any cards designed using the '''new logo'''.
  +
Note: Some business cards are 2-sided and some 1-sided - store preference.
   
[[File:bc1.png|350px]]
+
[[File:bc1.png|350px]]
   
 
==Received Proof from Bond==
 
==Received Proof from Bond==
#Bond will email back with the 'Proof'
+
#Bond will email back with the ''''Proof''''
#Click on the pdf file to open attachment
+
#Click on the '''pdf file''' to open attachment
#Check spelling, address, phone numbers, email ECT
+
#Check '''spelling, address, phone numbers, email ECT'''
#Email attachment to the store so they can double check the information as well
+
#Email '''attachment''' to the store so they can ''double check'' the information as well
#When the store confirms the changes, email Bon to go ahead with the order
+
#When the store '''confirms''' the changes, email Bond to go ahead with the order
#If this is a new shell save the pdf file in the store's directory (the same place you found the original shell)
+
#If this is a new shell, save the '''pdf file''' in the store's directory ''(the same place you found the original shell)''
   
[[File:bc2.png|350px]]
+
[[File:bc2.png|350px]]
   
 
==Delivery of Business Cards==
 
==Delivery of Business Cards==
 
#A courier will bring the cards from Bond Reproductions to uniPHARM.
 
#A courier will bring the cards from Bond Reproductions to uniPHARM.
#When they arrive, check the business card again for spelling, address, phone numbers, email ECT
+
#When they arrive, check the business card again for spelling, address, phone numbers, email, ect.
#Depending on how fast the store needs the cards, either give the cards to shipping to send out immediately or put the cards in the appropriate store's mailbox in the warehouse to be shipped out with the weekly mail.
+
#Depending on how fast the store needs the cards, either give the cards to '''shipping''' to send out immediately or put the cards in the appropriate store's mailbox in the warehouse to be shipped out with the weekly mail.
#Sign the invoice and forward to Finance.
+
#The '''invoice''' will arrive in the next couple of days.
  +
#Sign the invoice and note '''"charge store"''' on the invoice.
#Close the original Hotline in ASW.
 
  +
#Forward to Finance for payment.
 
#Go to original hotline in ASW.
  +
#Change status to '''CMP''' and close the hotline.
   
[[Category:Workflows-Customer Service]]
 
 
[[Category:Business Cards]]
 
[[Category:Business Cards]]
 
[[Category:Workflows-Customer Service]]

Latest revision as of 09:52, 23 February 2018

Overview

Business cards are ordered for the Medicine Centre locations only. There are 3 different types of cards available to the stores. Two using the “old logo” and one with the “new logo”.

Unipharm covers the cost of the business card shells which are produced at Bond Reproductions. The pharmacy is responsible for the addition printing cost. We only provide the shells for the “old logo" styles. Any cards produced with the "new logo" are designed in house and printed digitally at Bond at a higher cost.

Once the Business Card shells with the old logo are depleted Unipharm will re-evaluate whether or not to produce additional business card shells or print each card digitally.

Contacts

  • Mike Henshilwood
  • Bond Reproduction Inc.
  • 1450 Adanac Street, Vancouver, BC V5L 2C3
  • P: 604-683-1251
  • C: 604-999-2288
  • Fax: 604-682-4516
  • Email: mike.henshilwood@bondrepro.com Mike Henshilwood

Enter Hotline

  1. Goto Incident Handling Tasks/Work with incidents/add
  2. Enter 'Customer Number'
  3. Enter Contact who requested the stationery or business card
  4. Enter Business card order on the line below the fax number quantity, type, and name for the card
  5. Press 'enter'
  6. Enter the Problem/Resol Codes 'MEDCEN' 'ORSPEC'
  7. Press 'enter'
  8. Go to Notes and enter any new information that has changed since their last business card order.
  9. If it is a new card record all the information in the notes i.e. name, phone number, email, designation and title.
  10. Update Notes (F10)
  11. Close Hotline

Find the Right Shell for the Correct Product and Store

  1. Goto superserver/medicine centre/2.0 medicine centre 2.0/business cards/ Business Cards
  2. Choose the appropriate store directory
  3. Choose the correct name for the Business card (if new, you must send another member's card from the store and let Bond know about the change)
  4. Any new logo cards will have to be designed in-house using the InDesign template. Business Cards. Email Teresa instructions and she will save a new pdf file for the front of the card.

Email Bond Reproduction

  • Email Bond with the correct business card file and advise them of any changes.
  • Send new pdf file for any cards designed using the new logo.

Note: Some business cards are 2-sided and some 1-sided - store preference.

bc1.png

Received Proof from Bond

  1. Bond will email back with the 'Proof'
  2. Click on the pdf file to open attachment
  3. Check spelling, address, phone numbers, email ECT
  4. Email attachment to the store so they can double check the information as well
  5. When the store confirms the changes, email Bond to go ahead with the order
  6. If this is a new shell, save the pdf file in the store's directory (the same place you found the original shell)

bc2.png

Delivery of Business Cards

  1. A courier will bring the cards from Bond Reproductions to uniPHARM.
  2. When they arrive, check the business card again for spelling, address, phone numbers, email, ect.
  3. Depending on how fast the store needs the cards, either give the cards to shipping to send out immediately or put the cards in the appropriate store's mailbox in the warehouse to be shipped out with the weekly mail.
  4. The invoice will arrive in the next couple of days.
  5. Sign the invoice and note "charge store" on the invoice.
  6. Forward to Finance for payment.
  7. Go to original hotline in ASW.
  8. Change status to CMP and close the hotline.