Accounting Finance:AMEX Merchant Services

Log on

• Log onto American Express Merchant Services: American Express
• Merchant Services: 1-800-268-9877
• Enter UserID: unipharm
• Enter Password: test123
• Click log in
• If you need to re-set password, the password question is - your favourite city is? vancouver

Submitting Merchant Account Requests Online

• Changes to Merchant Accounts can be made online. This can either be done over the phone (1-800-268-9877) or over AMEX's live chat which can be accessed by going to https://www.americanexpress.com/ca/en/content/support-cardmember/contact-us.html?page=CM&inav=ca_utility_contact and clicking chat in the bottom right corner.
• AMEX will generate a link which will be sent via email that will open up a service names "DocuSign".
• The link can only be used once an expires after 30 days.
• Enter Merchant Number (Can be found in K:\common\AR\Banking\Chase Paymentech\MID Numbers).
• Fill out form with Merchant's information and submit.
• Requests are handled within 3-5 business days.

Activity Report

• Click view statement (last month's AMEX Activity Report).
• Check the 'Dispute' tab and see if there is any inquiry/chargeback needed to be forwarded to the store.
• Send any inquiries to the store ASAP.

• Click download if you wish to download to Excel or you may view and sort on screen

1. Click Microsoft Excel
2. Click Download

1. Click Save
2. Save file to \accounting superserver\common\ar\2008\AMEX Activity Reports
3. Rename file AMEX Activity Statement-013108
4. Click Save
5. Click close

File Transfer

• View chargebacks and other reports OR
• Click logout