Customer Service:Customer Application

Overview

A Customer is an organization that uniPHARM believes will benefit from the goods and services offered by the company. A customer could fall into 3 categories:

1. Shareholders (will be purchasing a share with uniPHARM)
2. Associated members (will not be purchasing a share but is generally given shareholder pricing)
3. Customers (will not be purchasing a share and has only customer pricing)

Shareholders

Represent the best market for future sales. They are required to have uniPHARM as their primary supplier in order to have benefits, such as:

• Preferred pricing
• Class 010 Advantage
• Annual Profit Sharing
• Preferred Returns Program
• No Minimum Order Requirement
• For more information on Shareholders Benefits please see Shareholder Benefits List

Once Customer Service has obtained the customer application, the shareholder approval and orientation process will be completed by the General Manager and the Manager, Finance.

Former Shareholders and Customers

Consists of those who have formerly had relations with uniPHARM typically through a previous purchase. Since they have been inactivated, they are required to fill out a new customer application. If they are approved and there is no change in ownership or principals, the Finance department may re-activate the existing account.

Medicine Centre Banner Program

Medicine Centre promotes a style of practices that attracts professional and community minded pharmacists that offer trustworthy knowledge and great services.

Medicine Centre Program Benefits

• Medicine Centre Website
• Online Rx Refills and Locator Map
• No associated banner fees
• Use of Brand
• For more information, please see Banner Program

Potential Customers

Consists of those who have yet to purchase but possess what uniPHARM believes are the requirements to eventually become Existing Customers.Customer Check List

The requirements to become a customer include:

• Meeting daily order minimums Customer Terms and Conditions
• Location
• Type of business
• Financial means.

Cut Off times

2017 Ordering&Shipping CutOff Times

Customer Application Emailed

1. Screen potential customer prior to emailing customer application to ensure the potential customer is able to meet our terms and conditions. T&C.
2. Check to make sure they do not have an existing account. If there is an existing account which has been inactivated, a new customer application will be required and if approved, the same account number could be used if there has been no change in ownership and principals. Advise customer that there will be a $25 service fee to reactivate the account.
3. Email application form to potential customer Customer Application.
4. Email narcotic authorization form if the company is a pharmacy Narcotic Form.
5. Create a Hotline Incident under account (11087); enter contact, tel#, and any additional notes). Problem:NAR, Resolution: NAC,Status:NAR.
6. If the customer application has not been returned within a week, follow-up and close the Hotline if the potential customer has decided not to submit a customer application. Enter notes into Hotline Incident and change status to NAC.

Customer Application Email Example

• New Customer

Customer Application Returned

1. Review customer application and documents for missing information (i.e. PST#, incorporation data, banking, trade references, etc) and obtain information if missing.
2. If Corporate account such as Rexall or Shoppers Drug Mart - no need to obtain banking and trade references.
3. Write Hotline # on customer application.
4. Enter additional notes into Hotline Incident and change handler to Manager, Finance. If the Manager, Finance is not available change handler to General Accountant.
5. Forward all documents to the Manager, Finance.