Difference between revisions of "Information Systems:Phone System Configuration"
Jump to navigation
Jump to search
m |
m |
||
| Line 1: | Line 1: | ||
| − | Title is pretty vague and can be reworked, but this page will outline noteworthy configuration/settings of the phone system. |
+ | Title is pretty vague and can be reworked, but this page will outline noteworthy configuration/settings of the phone system. |
==Call Routing== |
==Call Routing== |
||
===Customer Service=== |
===Customer Service=== |
||
| − | * The routing for Customer Service is more sophisticated and is captured here [[Information Systems: Customer Service Call Queue]] |
+ | * The routing for Customer Service is more sophisticated and is captured here [[Information Systems: Customer Service Call Queue | Customer Service Call Queue]] |
===Receiving Department Ring Group=== |
===Receiving Department Ring Group=== |
||
* There is an inbound rule mapping 604-276-5290 to a priority ring group, ringing the extensions in this order for 15 seconds each (approx. 3 rings): |
* There is an inbound rule mapping 604-276-5290 to a priority ring group, ringing the extensions in this order for 15 seconds each (approx. 3 rings): |
||
Revision as of 13:07, 5 June 2020
Title is pretty vague and can be reworked, but this page will outline noteworthy configuration/settings of the phone system.
Call Routing
Customer Service
- The routing for Customer Service is more sophisticated and is captured here Customer Service Call Queue
Receiving Department Ring Group
- There is an inbound rule mapping 604-276-5290 to a priority ring group, ringing the extensions in this order for 15 seconds each (approx. 3 rings):
- 290
- 288
- 287
- Back to 290 voicemail
Anyone new extensions in Receiving should be added to this.