Difference between revisions of "Information Systems:Phone System Configuration"
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(Created page with " Title is pretty vague and can be reworked, but this page will outline noteworthy configuration/settings of the phone system. ==Call Routing== ===Customer Service=== * The ro...") |
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==Call Routing== |
==Call Routing== |
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===Customer Service=== |
===Customer Service=== |
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| − | * The routing for Customer Service is more sophisticated and is captured here [[Information Systems: ]] |
+ | * The routing for Customer Service is more sophisticated and is captured here [[Information Systems: Customer Service Call Queue | Customer Service Call Queue]] |
===Receiving Department Ring Group=== |
===Receiving Department Ring Group=== |
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* There is an inbound rule mapping 604-276-5290 to a priority ring group, ringing the extensions in this order for 15 seconds each (approx. 3 rings): |
* There is an inbound rule mapping 604-276-5290 to a priority ring group, ringing the extensions in this order for 15 seconds each (approx. 3 rings): |
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Anyone new extensions in Receiving should be added to this. |
Anyone new extensions in Receiving should be added to this. |
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| + | ==Web Client== |
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| + | The web client was deployed to most office staff due to COVID-19 work-from-home. |
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| + | |||
| + | ==Cell Phone App Users== |
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| + | {| class="wikitable" |
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| + | |- |
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| + | ! Header text !! Header text |
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| + | |- |
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| + | | Example || Example |
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| + | |- |
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| + | | Example || Example |
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| + | |- |
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| + | | Example || Example |
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| + | |} |
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| + | [[Category: Phone System]] |
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Latest revision as of 13:12, 5 June 2020
Title is pretty vague and can be reworked, but this page will outline noteworthy configuration/settings of the phone system.
Call Routing
Customer Service
- The routing for Customer Service is more sophisticated and is captured here Customer Service Call Queue
Receiving Department Ring Group
- There is an inbound rule mapping 604-276-5290 to a priority ring group, ringing the extensions in this order for 15 seconds each (approx. 3 rings):
- 290
- 288
- 287
- Back to 290 voicemail
Anyone new extensions in Receiving should be added to this.
Web Client
The web client was deployed to most office staff due to COVID-19 work-from-home.
Cell Phone App Users
| Header text | Header text |
|---|---|
| Example | Example |
| Example | Example |
| Example | Example |