Difference between revisions of "Information Systems:Phone System Configuration"

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Title is pretty vague and can be reworked, but this page will outline noteworthy configuration/settings of the phone system.
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Title is pretty vague and can be reworked, but this page will outline noteworthy configuration/settings of the phone system.
   
 
==Call Routing==
  
==Call Routing==
 
===Customer Service===
  
===Customer Service===
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* The routing for Customer Service is more sophisticated and is captured here [[Information Systems: Customer Service Call Queue]]
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* The routing for Customer Service is more sophisticated and is captured here [[Information Systems: Customer Service Call Queue | Customer Service Call Queue]]
 
===Receiving Department Ring Group===
  
===Receiving Department Ring Group===
 
* There is an inbound rule mapping 604-276-5290 to a priority ring group, ringing the extensions in this order for 15 seconds each (approx. 3 rings):
  
* There is an inbound rule mapping 604-276-5290 to a priority ring group, ringing the extensions in this order for 15 seconds each (approx. 3 rings):
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Anyone new extensions in Receiving should be added to this.
  
Anyone new extensions in Receiving should be added to this.
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==Web Client==
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The web client was deployed to most office staff due to COVID-19 work-from-home.
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==Cell Phone App Users==
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{| class="wikitable"
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|-
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! Header text !! Header text
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|-
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| Example || Example
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|-
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| Example || Example
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|-
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| Example || Example
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|}
   
 
[[Category: Phone System]]
  
[[Category: Phone System]]

Latest revision as of 13:12, 5 June 2020

Title is pretty vague and can be reworked, but this page will outline noteworthy configuration/settings of the phone system.

Call Routing

Customer Service

Receiving Department Ring Group

  • There is an inbound rule mapping 604-276-5290 to a priority ring group, ringing the extensions in this order for 15 seconds each (approx. 3 rings):
  • 290
  • 288
  • 287
  • Back to 290 voicemail

Anyone new extensions in Receiving should be added to this.

Web Client

The web client was deployed to most office staff due to COVID-19 work-from-home.

Cell Phone App Users

Header text Header text
Example Example
Example Example
Example Example
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