Difference between revisions of "Distribution Centre:Invoice Printing Issue"

From uniWIKI
Jump to navigation Jump to search
 
(2 intermediate revisions by the same user not shown)
Line 1: Line 1:
 
This page will go over the process when a customer's invoice is not printing for the Picker.
  
This page will go over the process when a customer's invoice is not printing for the Picker.
  +
  +
==Main Warehouse==
   
 
'''1. Reprint via RF scanner'''
  
'''1. Reprint via RF scanner'''
  +
* From picking screen of RF scanner, press F11 to reconfirm pick batch.
−  
−
** From picking screen of RF scanner, press F11 to reconfirm pick batch.
 +
* Press "Reprint RF documents" on scanner to attempt to reprint invoice.
⚫
** Press "Reprint RF documents" on scanner to attempt to reprint invoice.
  
   
 
'''2. If unsuccessful, try reprint via Mochasoft'''
  
'''2. If unsuccessful, try reprint via Mochasoft'''
−
** Go to '''50''' Warehouse → '''65''' Reports & labels menu → '''50''' Reprint RF documents → Select '''<u>Invoices</u>''' → Choose printer
 +
* Go to '''50''' Warehouse → '''65''' Reports & labels menu → '''50''' Reprint RF documents → Select '''<u>Invoices</u>''' → Choose printer
   
 
'''3. If unsuccessful, print full copy of "Pick List Details" from Mochasoft'''
  
'''3. If unsuccessful, print full copy of "Pick List Details" from Mochasoft'''
−
** Find order in '''1''' Picking and shipping menu → '''2''' Pick List Status → Enter required information and put '''DT''' beside the order → print all "Pick List Details" page(s)
 +
* Find order in '''1''' Picking and shipping menu → '''2''' Pick List Status → Enter required information and put '''DT''' beside the order → print all "Pick List Details" page(s)
−
** Write down '''Invoice to follow''' on front page of the Pick List Detail pages
 +
* Write down '''Invoice to follow''' on front page of the Pick List Detail pages
   
 
'''4. Ship package'''
  
'''4. Ship package'''
−
** Regardless of whether the Invoice is present or not, it is crucial to send the package out on the same day it is picked & packed. By sending the Pick list details pages with "invoice to follow" written on it with the order. The customer will still received the ordered items with the notification that the Invoice will be sent to them soon.
 +
* Regardless of whether the Invoice is present or not, it is crucial to send the package out on the same day it is picked & packed. By sending the Pick list details pages with "invoice to follow" written on it with the order. The customer will still received the ordered items with the notification that the Invoice will be sent to them soon.
   
 
'''5. Notify the DC Manager, IT Group, and Customer Service Department that the invoice was not generated'''
  
'''5. Notify the DC Manager, IT Group, and Customer Service Department that the invoice was not generated'''
  +
  +
'''6. Follow up until issue has been resolved'''
  +
  +
===Narcotic Control Form===
  +
'''1. Reprint via RF scanner'''
  +
* From picking screen of RF scanner, press F11 to reconfirm pick batch.
  ⚫
* Press "Reprint RF documents" on scanner to attempt to reprint invoice.
  +
  +
'''2. If unsuccessful, try reprint via Mochasoft'''
  +
* Go to '''50''' Warehouse → '''65''' Reports & labels menu → '''50''' Reprint RF documents → Select '''<u>Narcotics control form</u>''' → Choose printer
  +
  +
'''3. If unsuccessful, try 51. Generate Narcotics Control Form on Mochasoft'''
  +
* '''50''' Warehouse → '''65''' Reports & labels menu → '''51''' Generate Narcotics Control Form
  +
  +
'''4. If still unsuccessful, send package out & notify customer of Control Form to follow within the next couple of days (via fax, email, customer service, etc.)
  +
  +
'''5. Notify the DC Manager, IT Group, and Customer Service Department that the Narcotic Control form was not generated'''
  +
 
'''6. Follow up until issue has been resolved'''
  
'''6. Follow up until issue has been resolved'''
   

Latest revision as of 11:46, 29 June 2020

This page will go over the process when a customer's invoice is not printing for the Picker.

Main Warehouse

1. Reprint via RF scanner

  • From picking screen of RF scanner, press F11 to reconfirm pick batch.
  • Press "Reprint RF documents" on scanner to attempt to reprint invoice.

2. If unsuccessful, try reprint via Mochasoft

  • Go to 50 Warehouse → 65 Reports & labels menu → 50 Reprint RF documents → Select Invoices → Choose printer

3. If unsuccessful, print full copy of "Pick List Details" from Mochasoft

  • Find order in 1 Picking and shipping menu → 2 Pick List Status → Enter required information and put DT beside the order → print all "Pick List Details" page(s)
  • Write down Invoice to follow on front page of the Pick List Detail pages

4. Ship package

  • Regardless of whether the Invoice is present or not, it is crucial to send the package out on the same day it is picked & packed. By sending the Pick list details pages with "invoice to follow" written on it with the order. The customer will still received the ordered items with the notification that the Invoice will be sent to them soon.

5. Notify the DC Manager, IT Group, and Customer Service Department that the invoice was not generated

6. Follow up until issue has been resolved

Narcotic Control Form

1. Reprint via RF scanner

  • From picking screen of RF scanner, press F11 to reconfirm pick batch.
  • Press "Reprint RF documents" on scanner to attempt to reprint invoice.

2. If unsuccessful, try reprint via Mochasoft

  • Go to 50 Warehouse → 65 Reports & labels menu → 50 Reprint RF documents → Select Narcotics control form → Choose printer

3. If unsuccessful, try 51. Generate Narcotics Control Form on Mochasoft

  • 50 Warehouse → 65 Reports & labels menu → 51 Generate Narcotics Control Form

4. If still unsuccessful, send package out & notify customer of Control Form to follow within the next couple of days (via fax, email, customer service, etc.)

5. Notify the DC Manager, IT Group, and Customer Service Department that the Narcotic Control form was not generated

6. Follow up until issue has been resolved

Retrieved from "https://owl.unipharm.com/mediawiki/index.php?title=Distribution_Centre:Invoice_Printing_Issue&oldid=13223"