Difference between revisions of "Information Systems:WAN connections at uniPHARM"

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=Main connections=
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uniPHARM's primary internet connection is "Business Fibre" from Telus. The service is 20MB up/down/synchronous and the cost is about $1500 per month on an automatically renewed 3 year contract. The fibre-optic wire comes from the street pole and goes under the caul-de-sac inside conduit that exits in the Electrical Room on the first floor office area. The street fibre cable plugs into a distribution box in the Electrical Room. From there it is run through the warehouse shipping and precursor areas up to the second floor office mezzanine and finally into the Server Room. The fibre cable is yellow in colour with orange "Property of Telus" tags. The demarcation point for the fibre connection is in the Server Room, which means that up to that point, its the responsibility of Telus to make repairs as it is their property.
  
  +
==Telus Business Fibre==
   
  +
uniPHARM's primary internet connection is "Business Fibre" from Telus. The service is 100Mb up/down/synchronous and the cost is about $1500 per month on a non-automatically renewing 5 year contract. The fibre-optic wire comes from the street pole and goes under the cul-de-sac inside conduit that exits in the Electrical Room on the first floor office area. The street fibre cable plugs into a distribution box in the Electrical Room. From there it is run through the warehouse shipping and precursor areas up to the second floor office mezzanine and finally into the Server Room. The fibre cable is yellow in colour with orange "Property of Telus" tags. The demarcation point for the fibre connection is in the Server Room, which means that up to that point, its the responsibility of Telus to make repairs as it is their property.
−
The demarcation point in the Server Room is the blue Juniper switch that takes the fibre cable and outputs an Ethernet cable which we then plug into our firewall. uniPHARM staff do not have access to the Juniper switch because it is poroperty of Telus. The Business Fibre service is monitored for uptime at the Juniper switch which also has an analog telephone modem to provide backdoor access to the switch.
  
   
  +
The demarcation point in the Server Room is the blue AccessOne router that takes the fibre cable and outputs an Ethernet cable which we then plug into our firewall. uniPHARM staff do not have access to the AccessOne router because it is poroperty of Telus. The Business Fibre service is monitored for uptime at the router which also has an analog telephone modem to provide backdoor access. There is an LTE cellular modem that also plugs into the AccessOne router and it provides fail over when the fibre connection is cut. During a fail over event, the public IP addresses assigned to us by Telus do not change.
−
The phone number for reporting problems with the Business Fibre connection is 1-800-268-2099 and the CSID is 1372309 and the circuit name is RCMDBC01-UWDL02. If the fibre cable is cut or non-functional, Telus does have cell phone numbers for uniPHARM I.S. staff but do not rely on them to call us.
  
  +
  +
The phone number for reporting problems with the Business Fibre connection is 1-800-268-2099 and the CSID is 1372309 and the circuit name is RCMDBC01-UWDL02. If the fibre cable is cut or non-functional, Telus does have cell phone numbers for uniPHARM I.S. staff but do not rely on them to call us. Telus also has a reporting website that uniPHARM staff can login to and get performance and reliability reports from.
  +
  +
*http://customer-reports.bc.tac.net/bin/welcome.sh
  +
*Username uwdl
  +
*Password visionit
  +
  +
In the reporting website, click on the blue ORGANIZATION tab in the top left corner. Expand the ELEMENTS menu item also on the left side. Click on the item listed under elements. At the top of the right page frame the element will be repeated in yellow text. Click on the grey icon square that shows a red and blue line graph. From there you should now see variables and time parameters that can generate a report. Once the report is displayed, it can be exported as a PDF that can be saved. It also appears that specific statistics only go back about 3 months, data older than 3 months gets mushy.
  +
  +
===Telus Public IP Address Layout===
  +
When uniPHARM first got Telus Business Fibre back in 2008/9 we asked and got 30 public IP addresses which was a big win. Below is how the range is laid out.
  +
* 207.102.139.97 --> 207.102.139.126
  +
* This range is a /27
  +
* The gateway on the Telus router is 207.102.139.126
  +
* The broadcast address on the Telus router is 207.102.139.127
  +
  +
====Current Usage Of Our Public IP's====
  +
* 97 is the Sophos firewall and is the address used for general internet traffic
  +
* 98 is the Infoblox DNS appliance
  +
* 99 is used by MDaemon and Serv-U for SMTP and FTP
  +
* 100 is being used for SIP and phone service
  +
* 101 is used for Web Orders
  +
* 102 is used for Domino
  +
* 103 is used for the Power8 HMC
  +
* 104 is unused as of February 2019 but was used in the distant past for InfoManager
  +
* 105 is used for InfoNet
  +
* 106 is unused as of February 2019 but was used for Security DVRs in the distant past
  +
* 107 is unused as of February 2019 but was used for Security DVRs in the distant past
  +
* 108 is used for Traveler
  +
* 109 is used for MobiControl
  +
* 110 is used for a test instance of Apache on the Power8
  +
* 111 to 125 are unused
  +
  +
==Shaw Business Internet==
  +
===Shaw Business - Security and Configuration Information===
  +
  +
* Address: Suite 900-1067 W Cordova St, Vancouver, BC V6C 3T5
  +
* Tech Support: 1-877-SHAWBIZ (1-877-742-9249)
  +
* Bill Inquiry: 1-877-SHAWBIZ (1-877-742-9249)
  +
* Email Support: technicalsupport@shawbusiness.ca
  +
* Online Support: http://business.shaw.ca/support
  +
  +
===Customer Information===
  +
* Company Name: uniPHARM Wholesale Drugs
  +
* Primary Contact: Aaron Tiwari
  +
* Address: 2051 Van Dyke Place, Richmond, BC
  +
* Phone: (604) 276-5201
  +
* E-mail: aaront@unipharm.com
  +
* CBS Account: 01424167010
  +
* Internet Service Type: 1 - Internet
  +
*Enterprise Account email and password in comp pass list.
  +
  +
*Shaw login link for enterprise account
  +
*https://enterprise.my.shaw.ca
  +
  +
===Security Information===
  +
'''IMPORTANT:''' The security code has been activated for the protection and security of your business and as such should be given out carefully. Technical support will require that you provide verbal confirmation of this security code before any requests for information or changes to your account will be honoured.
  +
* Security Code: 323994
  +
  +
===IP Configuration Information===
  +
'''Static IP(s):'''
  +
*'''Assigned:''' 184.68.0.218 '''Gateway:''' 184.68.0.217 '''Subnet Mask:''' 255.255.255.252
  +
* When the service was installed and activated on September 6, 2018 the WAN IP's were completely different than above. This doesn't matter because we are not using the Shaw connection for anything business critical... yet.
  +
  +
'''Name Servers:'''
  +
* Primary Hostname: pd2nsc1.st.vc.shawcable.net
  +
* Primary Address: 64.59.144.90
  +
* Secondary Hostname: nsc5.vt.vc.shawcable.net
  +
* Secondary Address: 64.59.150.136
  +
  +
'''Router:'''
  +
* Router LAN address is 192.168.0.1
  +
* Router username is cusadmin
  +
* Router password is NewVisionIT2051
  +
* Wifi networks were turned off from broadcasting from the router on September 6, 2018.
  +
  +
===Billing Account Information (Shaw Business Internet)===
  +
''Please note that the sign on for our account is accessed in the Personal section of the Shaw website and not the Business section. To login navigate to: https://www.shaw.ca/store/ and select '''My Shaw''' from the top menu.''
  +
* Shaw ID: unipharm@shaw.ca
  +
* Password: UwD.2051!Ap
  +
* Account number: 014-2416-7010
  +
Shaw ebill has been set up to mail the monthly bill to: accountspayable@unipharm.com
  +
  +
===Shaw Webmail===
  +
''Shaw may periodically send email reminders to this email address, therefore, all e-mail has been configured to forward to darrenf@unipharm.com before deleting the original from the Shaw email account.''
  +
* Login address: https://webmail.shaw.ca
  +
* Shaw email: unipharm@shaw.ca
  +
* Password: unipharm123
  +
  +
===Billing Account Information (Shaw Business SIP Trunking)===
  +
* URL: https://secure.shawbusinesssolutions.ca/html/billing_system_login.jsp?message=empty
  +
* Shaw ID: 17473-20411
  +
* Password: UwD.2051!Ap
  +
* Account number: 014-2416-7010
  +
For billing enquiries e-mail: servicecoordination@shawbusiness.ca
  +
  +
  +
=Former connections=
  +
==Terago==
   
 
uniPHARM's secondary internet connection is a wireless service from Terago using directional microwave radio. The antenna on the building roof is pointed to an endpoint on a tall hotel 8 kilometres due west. The wireless service is 5MB burstable. The demarcation point for this connection is also in the network rack in the Server Room with an Ethernet handoff that plugs into the firewall.
  
uniPHARM's secondary internet connection is a wireless service from Terago using directional microwave radio. The antenna on the building roof is pointed to an endpoint on a tall hotel 8 kilometres due west. The wireless service is 5MB burstable. The demarcation point for this connection is also in the network rack in the Server Room with an Ethernet handoff that plugs into the firewall.
  +
  +
==Telus DSL for Loomis==
  +
Documentation For The Telus ADSL Connection In The Narc Cage For The DHL Computers
  +
  +
  +
Call Telus for help 604-310-0404
  +
  +
Order number for analog phone line is i604207unip sequence 01 Order for ADSL is c6042071349 sequence 02
  +
  +
Modem installed on December 19, 2011 by Tony Chu Router modem combo Router modem is on analogue phone number 604-207-1349
  +
  +
Username for the router is admin Password for the router is visionit Router is at http://192.168.1.254 The wireless has been turned off on the router and the antennas have been removed.
  +
  +
Telus account number for this ADSL connection is 238055444 ( for separate billing ) Username is uniphdhl Password is vision11
  +
  +
Telus account number for all other equipment and service is 2268469908
  +
  +
  +
All of the DHL shipping computers are on their own separate wired network. They are not plugged into the building LAN. On the Telus modem, the blue cat5 cable is from the switch hanging on the pilar next to the shipping station. All the DHL shipping computers outside the Narc cage plug into that switch, which then plugs into the Telus modem.
  +
  +
  +
[[Category:Networking]]

Latest revision as of 14:28, 18 October 2020

Main connections

Telus Business Fibre

uniPHARM's primary internet connection is "Business Fibre" from Telus. The service is 100Mb up/down/synchronous and the cost is about $1500 per month on a non-automatically renewing 5 year contract. The fibre-optic wire comes from the street pole and goes under the cul-de-sac inside conduit that exits in the Electrical Room on the first floor office area. The street fibre cable plugs into a distribution box in the Electrical Room. From there it is run through the warehouse shipping and precursor areas up to the second floor office mezzanine and finally into the Server Room. The fibre cable is yellow in colour with orange "Property of Telus" tags. The demarcation point for the fibre connection is in the Server Room, which means that up to that point, its the responsibility of Telus to make repairs as it is their property.

The demarcation point in the Server Room is the blue AccessOne router that takes the fibre cable and outputs an Ethernet cable which we then plug into our firewall. uniPHARM staff do not have access to the AccessOne router because it is poroperty of Telus. The Business Fibre service is monitored for uptime at the router which also has an analog telephone modem to provide backdoor access. There is an LTE cellular modem that also plugs into the AccessOne router and it provides fail over when the fibre connection is cut. During a fail over event, the public IP addresses assigned to us by Telus do not change.

The phone number for reporting problems with the Business Fibre connection is 1-800-268-2099 and the CSID is 1372309 and the circuit name is RCMDBC01-UWDL02. If the fibre cable is cut or non-functional, Telus does have cell phone numbers for uniPHARM I.S. staff but do not rely on them to call us. Telus also has a reporting website that uniPHARM staff can login to and get performance and reliability reports from.

In the reporting website, click on the blue ORGANIZATION tab in the top left corner. Expand the ELEMENTS menu item also on the left side. Click on the item listed under elements. At the top of the right page frame the element will be repeated in yellow text. Click on the grey icon square that shows a red and blue line graph. From there you should now see variables and time parameters that can generate a report. Once the report is displayed, it can be exported as a PDF that can be saved. It also appears that specific statistics only go back about 3 months, data older than 3 months gets mushy.

Telus Public IP Address Layout

When uniPHARM first got Telus Business Fibre back in 2008/9 we asked and got 30 public IP addresses which was a big win. Below is how the range is laid out.

  • 207.102.139.97 --> 207.102.139.126
  • This range is a /27
  • The gateway on the Telus router is 207.102.139.126
  • The broadcast address on the Telus router is 207.102.139.127

Current Usage Of Our Public IP's

  • 97 is the Sophos firewall and is the address used for general internet traffic
  • 98 is the Infoblox DNS appliance
  • 99 is used by MDaemon and Serv-U for SMTP and FTP
  • 100 is being used for SIP and phone service
  • 101 is used for Web Orders
  • 102 is used for Domino
  • 103 is used for the Power8 HMC
  • 104 is unused as of February 2019 but was used in the distant past for InfoManager
  • 105 is used for InfoNet
  • 106 is unused as of February 2019 but was used for Security DVRs in the distant past
  • 107 is unused as of February 2019 but was used for Security DVRs in the distant past
  • 108 is used for Traveler
  • 109 is used for MobiControl
  • 110 is used for a test instance of Apache on the Power8
  • 111 to 125 are unused

Shaw Business Internet

Shaw Business - Security and Configuration Information

  • Address: Suite 900-1067 W Cordova St, Vancouver, BC V6C 3T5
  • Tech Support: 1-877-SHAWBIZ (1-877-742-9249)
  • Bill Inquiry: 1-877-SHAWBIZ (1-877-742-9249)
  • Email Support: technicalsupport@shawbusiness.ca
  • Online Support: http://business.shaw.ca/support

Customer Information

  • Company Name: uniPHARM Wholesale Drugs
  • Primary Contact: Aaron Tiwari
  • Address: 2051 Van Dyke Place, Richmond, BC
  • Phone: (604) 276-5201
  • E-mail: aaront@unipharm.com
  • CBS Account: 01424167010
  • Internet Service Type: 1 - Internet
  • Enterprise Account email and password in comp pass list.

Security Information

IMPORTANT: The security code has been activated for the protection and security of your business and as such should be given out carefully. Technical support will require that you provide verbal confirmation of this security code before any requests for information or changes to your account will be honoured.

  • Security Code: 323994

IP Configuration Information

Static IP(s):

  • Assigned: 184.68.0.218 Gateway: 184.68.0.217 Subnet Mask: 255.255.255.252
  • When the service was installed and activated on September 6, 2018 the WAN IP's were completely different than above. This doesn't matter because we are not using the Shaw connection for anything business critical... yet.

Name Servers:

  • Primary Hostname: pd2nsc1.st.vc.shawcable.net
  • Primary Address: 64.59.144.90
  • Secondary Hostname: nsc5.vt.vc.shawcable.net
  • Secondary Address: 64.59.150.136

Router:

  • Router LAN address is 192.168.0.1
  • Router username is cusadmin
  • Router password is NewVisionIT2051
  • Wifi networks were turned off from broadcasting from the router on September 6, 2018.

Billing Account Information (Shaw Business Internet)

Please note that the sign on for our account is accessed in the Personal section of the Shaw website and not the Business section. To login navigate to: https://www.shaw.ca/store/ and select My Shaw from the top menu.

  • Shaw ID: unipharm@shaw.ca
  • Password: UwD.2051!Ap
  • Account number: 014-2416-7010

Shaw ebill has been set up to mail the monthly bill to: accountspayable@unipharm.com

Shaw Webmail

Shaw may periodically send email reminders to this email address, therefore, all e-mail has been configured to forward to darrenf@unipharm.com before deleting the original from the Shaw email account.

Billing Account Information (Shaw Business SIP Trunking)

For billing enquiries e-mail: servicecoordination@shawbusiness.ca


Former connections

Terago

uniPHARM's secondary internet connection is a wireless service from Terago using directional microwave radio. The antenna on the building roof is pointed to an endpoint on a tall hotel 8 kilometres due west. The wireless service is 5MB burstable. The demarcation point for this connection is also in the network rack in the Server Room with an Ethernet handoff that plugs into the firewall.

Telus DSL for Loomis

Documentation For The Telus ADSL Connection In The Narc Cage For The DHL Computers


Call Telus for help 604-310-0404

Order number for analog phone line is i604207unip sequence 01 Order for ADSL is c6042071349 sequence 02

Modem installed on December 19, 2011 by Tony Chu Router modem combo Router modem is on analogue phone number 604-207-1349

Username for the router is admin Password for the router is visionit Router is at http://192.168.1.254 The wireless has been turned off on the router and the antennas have been removed.

Telus account number for this ADSL connection is 238055444 ( for separate billing ) Username is uniphdhl Password is vision11

Telus account number for all other equipment and service is 2268469908


All of the DHL shipping computers are on their own separate wired network. They are not plugged into the building LAN. On the Telus modem, the blue cat5 cable is from the switch hanging on the pilar next to the shipping station. All the DHL shipping computers outside the Narc cage plug into that switch, which then plugs into the Telus modem.

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