Difference between revisions of "Information Systems:Customer Service Call Queue"
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</diagram><diagram name=\"3CX Implementation\" id=\"GRTkFeJ-TUq7SYgZTdg6\">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</diagram></mxfile>"}"></div> 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Revision as of 13:51, 25 February 2021
The following diagram depicts the call flow for the Customer Service call queue. There are two tabs:
- Business Process - business rules and desired outcome
- 3CX Implementation - how it's actually implemented