Difference between revisions of "Information Systems:RF Gun Administration"
(Created page with "==RMA process== Tags: gun repair, RF gun, Zebra, Mexico When an RF gun needs to be sent in for repair, there are two methods of creating an RMA with Zebra Psion Solutions:...") |
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| + | =Sending in a gun for repair= |
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Tags: gun repair, RF gun, Zebra, Mexico |
Tags: gun repair, RF gun, Zebra, Mexico |
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| + | ==Problem logging in MobiControl== |
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| + | You can leave notes for each device in MobiControl. |
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When an RF gun needs to be sent in for repair, there are two methods of creating an RMA with Zebra Psion Solutions: |
When an RF gun needs to be sent in for repair, there are two methods of creating an RMA with Zebra Psion Solutions: |
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* Select the 'Primary Sympton' |
* Select the 'Primary Sympton' |
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* Enter a detailed description in a way that makes it easy for the repair agent to identify the problem. Suggest a fix if possible. Insist on a fix if this is a repeat RMA for the same unit sent back as 'No Problem Found' the first time. |
* Enter a detailed description in a way that makes it easy for the repair agent to identify the problem. Suggest a fix if possible. Insist on a fix if this is a repeat RMA for the same unit sent back as 'No Problem Found' the first time. |
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| − | * (Optional) Enter the gun number in 'Your Ref. No.' |
+ | * (Optional) Enter the gun number in 'Your Ref. No.' |
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==Serial numbers== |
==Serial numbers== |
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Revision as of 15:04, 15 December 2015
Sending in a gun for repair
Tags: gun repair, RF gun, Zebra, Mexico
Problem logging in MobiControl
You can leave notes for each device in MobiControl.
RMA process
When an RF gun needs to be sent in for repair, there are two methods of creating an RMA with Zebra Psion Solutions:
Phone
Number: 1-800-387-8898 Site ID: 6060011626
Call, provide the serial numbers, describe the problem for each unit and wait for an emailed packing slip.
Website
https://enterpriserepair.motorolasolutions.com/sym/servlet/PortalStart?portalLayout=yes Login: norwinu@unipharm.com Password: Our new favorite password + '2014'
The preferred method of submitting RMAs is through the website, since it makes it possible to submit a more detailed and accurate description of the problem. The support agents over the phone go through teh exact same process anyways, so the website eliminates the middle man.
Steps
- Request an RMA
- Enter serial number, and click 'Add to Shipment'. Note: The serial number is validated and the next page should confirm that it is under contract.
- Select the 'Primary Sympton'
- Enter a detailed description in a way that makes it easy for the repair agent to identify the problem. Suggest a fix if possible. Insist on a fix if this is a repeat RMA for the same unit sent back as 'No Problem Found' the first time.
- (Optional) Enter the gun number in 'Your Ref. No.'
Serial numbers
Gun 12 - 8277g005508