Information Systems:RF Gun Administration

Sending in a gun for repair

Tags: gun repair, RF gun, Zebra, Mexico

Managing the device in MobiControl

This step is not essential for getting the guns repaired, but is rather for accountability and asset management purposes. Skip ahead to RMA process if there is some urgency to sending the guns in for repair.

There is a group in MobiControl named 'Out for Repair'. Read about the groups here (link to be included). Devices sent out for repair can be dragged to this group. You can also leave notes for each device in MobiControl. More details later.

RMA process

When an RF gun needs to be sent in for repair, there are two methods of creating an RMA with Zebra Psion Solutions:

Phone

Number: 1-800-387-8898 Site ID: 6060011626

Call, provide the serial numbers, describe the problem for each unit and wait for an emailed packing slip.

Website

https://enterpriserepair.motorolasolutions.com/sym/servlet/PortalStart?portalLayout=yes Login: norwinu@unipharm.com Password: Our new favorite password + '2014'

The preferred method of submitting RMAs is through the website, since it makes it possible to submit a more detailed and accurate description of the problem. The support agents over the phone go through teh exact same process anyways, so the website eliminates the middle man.

Steps

• Request an RMA
• Enter serial number, and click 'Add to Shipment'. Note: The serial number is validated and the next page should confirm that it is under contract.
• Select the 'Primary Sympton'
• Enter a detailed description in a way that makes it easy for the repair agent to identify the problem. Suggest a fix if possible. Insist on a fix if this is a repeat RMA for the same unit sent back as 'No Problem Found' the first time.
• (Optional) Enter the gun number in 'Your Ref. No.'

Serial numbers

Gun 12 - 8277g005508