Information Systems:Toshiba Digital Phone System

How-to's

Resetting a voicemail passcode

• Press 100 to dial the voicemail inbox
• Press 111#
  • This can actually be any string of numbers, followed by the pound key. This is to deliberately enter a wrong passcode so that the system brings you one menu-level up and asks you which mailbox you want to access.
• Press 999#
  • This is the system administrator extension.
• Press 000#
  • This is the system administrator passcode.
• Press 8
  • This is the system administration menu.
• Enter the extension, followed by #
• 5 to reset

Changing the company voicemail greeting

The main greeting for the phone system needs to be changed for the following events

• 1 Normal day greeting
• 2 Normal night greeting
• 3 Stat holidays
• 4 Weather closure of the Richmond warehouse and office
• 5 Christmas lunch
• 6 Staff appreciation lunch
• 7 Empty

The following are the steps needed to change the main phone greeting

1. Go to the desk phone at the receptionist desk
2. Get MonicaK to log out of the ACD queue
3. Press 100
4. Press #* ( pound star )
5. Press 991#
6. Press 000#
7. Press 3
8. Press 1
9. Choose a greeting from above and press the number that corresponds to the greeting you want ( 1 or 2 or 3 or 4 or 5 or 6 )
10. Press 1 to listen to the greeting to make sure it is correct
11. Press 9 to save any changes
12. Hang up

All the greetings have been pre-recorded and DO NOT need to be re-recorded. Test that the correct greeting is playing by calling 604-270-9745 and 1-800-6665-9776 from a cell phone.

How to re-map extensions

Tags: "move phone", "move extensions", "swap extensions", "change extensions"

It is first useful to know that extensions are assigned to system ports, which in turn each correlate to an outlet jack. Thus each jack is uniquely identifiable by a number known as "PDN Equipment No.". This is field 01 in the settings page for a given extension, as pictured on the right.

PDN Equipment No. field

The following outlines the steps required to swap extensions, but also applies to adding and deleting extensions.

1. Log in to eManager (developed circa 1972, possibly as a failed Vietnam War project).
2. Click on Connect to System, select ours (there's only one). Use Non-Strata Net mode and connect.
3. Under the Station tab, go to Station Assignments.
4. The list on the right represents all currently assigned extensions.
5. Important: Since you cannot assign an extension to a port currently assigned to another extension, you will have to delete one of the extensions first.
6. For the two extensions you want to swap, click on them in the list and note field 01. Write each of them down along with the extension they correspond to.
7. Delete one of the extensions using the 'Delete' button along the bottom of the window. Enter the extension as the "Index" you wish to delete.
8. Click into the other extension, and enter the now vacant port number in the PDN. Equipment No. field.
9. Add the other extension back using the Create button along the bottom of the window.
10. Leave the selection at Prg 200 and enter the new extension number.
11. Enter the desired port number in field 01.
12. Because this extension is a new creation, fill in field 09, Name to display.
13. Hit Submit.