Difference between revisions of "Information Systems:Techinline Remote Support"
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==Notes== |
==Notes== |
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On August 17th, 2015 the monthly license was converted to a yearly subscription at $400CDN. |
On August 17th, 2015 the monthly license was converted to a yearly subscription at $400CDN. |
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Latest revision as of 01:00, 23 June 2016
Techinline is remote desktop support software along the likes of TeamViewer, LogMeIn, and Bomgar. It is integrated into Web Orders (via a link titled 'OnLine Tech Support' under Site Admin) to help the I.T. department provide 'attended' support. This means that a user at the store must initiate a support session and provide a unique, one-time key that we can then use to access their system.
Details of our license:
- Unlimited support sessions
- 1 concurrent connection i.e. one connected instance of Techinline Expert (the support-side client used to connect to a remote system). Installations on different machines are permitted.
- 300 'unattended' agents; can be used to remotely connect and control a machine without the user having to initiate a session.
Notes
On August 17th, 2015 the monthly license was converted to a yearly subscription at $400CDN.