Information Systems:POS Order Confirmation Email

We send a confirmation email for sales orders received via email or ftp.

EOB#:   398   UWD CUST#: 10418  CUST. PO. #: POS010842       
                                                             
KERRISDALE PHARMACY                                          
                                                             
PERSON PLACING ORDER: FRONT STORE GENERAL USER        00000  
                                                             
UWD ORDER # ASSIGNED: 3351237     SH        IOP#:  1924963   
                                                             
UWD ORDER ADDED TO SYSTEM ON:  AUG 01 2015 15:56:48                              
                                                                                 
Your order has been received and recorded at uniPHARM.                           
Any exceptions to your order are noted below.                                    
Your order will be added to the order picking queue.                             
                                                                                 
    LINE UWD ITEM DESCR.                         ORDER AVAIL  TRM NOTES          
    ---- -------- ------------------------------ ----- ------ --- -------        
B      3 02202075 NASAL & SINUS DECONGESTANT         4      0     Manuf Short    
                  ETA AT UWD: AUG 21/15                                          
         00418426 SUDAFED HEAD COLD & SINUS EX                    ALTERNATE ITEM 
B      9 02201986 ACETAMINOPHEN 650MG 8 HOUR         2      0     Manuf Short    
                  ETA AT UWD: AUG 13/15                                          
         02201978 ACETAMINOPHEN 650MG ARTHRITIS                   ALTERNATE ITEM 
         00542951 TYLENOL MUSCLE ACHES & BODY PA                  ALTERNATE ITEM 
B     14 02255222 PEGALAX                            4      0     Manuf Short    
                  ETA AT UWD: AUG 10/15                                          
B     22 00498725 THERA TEARS LUBRICANT EYE DROP     2      0     Manuf Short    
                  ETA AT UWD: CALL CUST SERV                              
ORI   25 00478784 LANACANE CREME EXTRA STRENGTH      2      0     SUBST.  
SUB   25 02395655 LANACANE CREME EXTRA STRENGTH      0      2     SUBST.  
                                                                          
00032 LINES RECEIVED       00000 LINES ADDED        00028 LINES ACCEPTED  
                                                                          
For any problems please contact uniPHARM customer service at              
1-800-665-9776 or by e-mail to CUSTSERV@UNIPHARM.COM                      

This tells the store several things; first, and most important, that we have received and processed their order. Then it lists the exception lines, or order lines that we did not accept as received.

Alternate Item           for a shorted item, suggestions from ISS
Bad Item #               number on the order is not in UWD item master
Discontinued             'C' SHORTCODE in file ITWHDAP
Discontinued by UWD      'U' SHORTCODE in file ITWHDAP
Discontinued by Vendor   'V' SHORTCODE in file ITWHDAP
Manufacturer Short       'B' SHORTCODE in file ITWHDAP
May be Delayed           this item has just come in, and there are future orders to fill first
New Item                 'N' SHORTCODE in file ITWHDAP
Over Limit               quantity reduced, because over quantity restriction (CPR)
Partial                  partially filled; could be quantity restriction (CPR) or short
Pricing error            no price returned by CPP
Quota Maximum            quantity zeroed, because over quantity restriction (CPR)
Restricted               restricted in CPR
Seasonal                 'D' SHORTCODE in file ITWHDAP
Special Order Item       'S' SHORTCODE in file ITWHDAP, customer service must enter on a special order type
Substituted              substitution done in ISS
UWD Short                'A' SHORTCODE in file ITWHDAP
Zero Order               order quantity is zero

UWD or manufacturer shorts give the date we expect to receive that item. This is the expected arrival date from the time axis file; which is the expected arrival date of the purchase order. If there are alternates for the item they are shown; but the order line is not changed - they are suggestions only.

'Lines added' is no longer applicable. It was used when a single order line was split between the BC and Alberta warehouses.

Originally, we sent this as text in the email. Which was an issue, as emails are viewed in a non-proportional font. So we added an option to build a spool file of the confirmation email, then have Catapult email it to the store as a pdf attachment.

This option can be seen and/or changed in two places. We can do it in Partner Maintenance / User Defined Fields / POS Order Conf Email Type.

Stores can do it in Web Orders / Site Admin / Manage Site / POS Order Confirmation.

The options are no email, email with confirmation as text, or email with attached pdf. If the third option, it can also be sent to two different email address. The store can choose to send all emails to both addresses, or using either Tri-RX or Kroll for pharmaceutical sales only, can have those confirmations send to the first address, and all others to the second.

In any case, stores can view this information and more in Web Orders / Inquiries / POS Order. If the 'Status' field is a link, they can see the confirmation information.

One (or two) email addresseses must be setup in CNS under ORDCON, and maybe ORDCO2.