Customer Service:Sales Order Enquiries

Overview

• Look up customers orders
• Determine the status of the order
• How the order was placed
• Understand codes that are seen on the order screens

Reasons to Look up Sales Orders

There is a number of reasons that Customer Service might have to look up specific orders.

• Store wants to know if and when they ordered a specific product
• Store wants to know if their order came through to us
• Store wants to know if they made a cut off time
• Store wants to know if they made minimum
• Store wants to know why they did not get a specific product due to a short on the order or a trace on the order
• Store wants to know when a product on Future Order will arrive
• Store wants to know how much they paid last time

Sales Order Enquiries

• Click 'Sales Orders' on the Blue Enquiries
• Enter store number
• Enter item number
• Click 'Shift info' or 'F1' (this will show you all the dates that this account has ordered this specific item #)

What does this information tell you on this screen

Additional Details

When you double click on the order you want to see it will allow you to see more details of the specific order such as all the items ordered. This includes items numbers, names of products, quantity ordered, price and status of each line.

==Order Types

• SO = Sales order that has been manually placed by an employee of uniPHARM
• FO = Future Order that has been manually placed by an employee of uniPHARM
• EO = Electronic Order that has been placed by someone who works at the store via an automatic ordering system such as Kroll, ARI, Tricomp
• WO = Web Order that has been placed by someone who works at the store via Web Orders
• WF = Future Order that has been placed by someone who works at the store via Web Orders
• RT = Manual Return process by uniPHARM’s Returns Department
• WR = Web Return that was started by someone who works at the store and has been processed by uniPHARM’s Returns department
• CM = Credit Memo processed by Customer Service
• CA = Credit Adjustment processed by Customer Service
  • Please note that there are many other codes that are used by other department

Handler Types

There is a number of different systems a store can submit automatically generated orders directly to uniPHARM. They will appear coded the following ways under “Handler” on the Sale Order screens.

• EDI-KROLL = Kroll
• EDI-TRIPOS = Telus Assyst POS (some store will call this TriComp POS)
• EDI-TRIRX = Telus Assyst RX (some stores will call this TriComp RX)
• EDI- ARI = WinRX (also known as ARI system orders or Applied Robotics)
• EDI-SIMPLI = Simplicity (Emergis)
• EDI-X12 = Ranger – this is only a POS system not a RX system

Status Codes

uniPHARM uses a numerical “Status Code” to determine what state an order is currently

Status 10 – Currently being placed but not yet closed. Status 20 – Order has been finished being placed but not sent to the picking gun in the warehouse. This could be because it is a Future Order or Special Order and the stock is not here or that the order is being held for Accounting. Status 30 – The order has been sent to the picking guns in the warehouse (at this point in time the order has a pick list you can look at in Mocha or InfoNet to determine shipping information) Status 45 – The order has now been picked but not invoiced Status 60 – The order is now completed in the warehouse, ready to ship and the order is now closed.

Hotline Incidents