Difference between revisions of "Customer Service:Web Claims-Web Claim Requiring Waybills"

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(Created page with "==Overview== Web claims (non-narcotic) items may be returned via the uniPHARM web portal. It will generate a request in Infonet. ==Infonet== ===Lower Mainland=== #Go to Infon...")
 
 
(3 intermediate revisions by the same user not shown)
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==Infonet==
  
==Infonet==
 
===Lower Mainland===
  
===Lower Mainland===
−
#Go to Infonet/Carrier/Web claim requiring way bills
 +
#Go to '''Infonet/Carrier/Web claim requiring way bills'''
−
#Click 'Exclude' and click 'Yes' to remove any lower mainland entries
 +
#Click ''''Exclude'''' and click ''''Yes'''' to remove any lower mainland entries
   
 
[[File:waybill1.png|500px]]
  
[[File:waybill1.png|500px]]
Line 11: Line 11:
 
===Out of Town===
  
===Out of Town===
   
−
#Click RA#\notes\items for more details on the items to be returned
 +
#Click '''RA#\notes\items''' for more details on the items to be returned
   
 
==Book Loomis Pickup==
  
==Book Loomis Pickup==
−
#Click on Loomis Express [http://http://loomisexpress.com/ca/wftrackingform.aspx http://loomisexpress.com/ca/wftrackingform.aspx]
+
Click on Loomis Express [http://http://loomisexpress.com/ca/wftrackingform.aspx http://loomisexpress.com/ca/wftrackingform.aspx]
   
  +
#Enter username ''''customerservice@unipharm.com''''
  +
#Enter password ''''unipharm3''''
  +
#Click ''''e-solution'''
  +
#Click ''''E-RETURNS''''
  +
#Click ''''E-RETURN REQUEST''''
  +
#Enter:
  +
*your ''''email''''
  +
*'''RA#
  +
'''*store # and press ''''RETRIEVE''''
  +
*weight ''''2'''', length, width & height ''''6''''
  +
*Click ''''REVIEW & SUBMIT''''
  +
  +
==Loomis Confirmation Number==
  +
Loomis will email you a '''confirmation number''', copy & paste the '''confirmation number''' into Hotline Notes and update
  +
  +
==Update Infonet==
  +
#Go to '''Infonet/Carrier/Web claim requiring way bills'''
  +
#Click ''''Done'''' and click ''''Yes'''' to indicate you have booked the pickup.
   
 
[[Category:Workflows-Customer Service]]
  
[[Category:Workflows-Customer Service]]
  +
[[Category:Web Claims]]

Latest revision as of 17:18, 30 December 2016

Overview

Web claims (non-narcotic) items may be returned via the uniPHARM web portal. It will generate a request in Infonet.

Infonet

Lower Mainland

  1. Go to Infonet/Carrier/Web claim requiring way bills
  2. Click 'Exclude' and click 'Yes' to remove any lower mainland entries

waybill1.png

Out of Town

  1. Click RA#\notes\items for more details on the items to be returned

Book Loomis Pickup

Click on Loomis Express http://loomisexpress.com/ca/wftrackingform.aspx

  1. Enter username 'customerservice@unipharm.com'
  2. Enter password 'unipharm3'
  3. Click 'e-solution
  4. Click 'E-RETURNS'
  5. Click 'E-RETURN REQUEST'
  6. Enter:
  • your 'email'
  • RA#

*store # and press 'RETRIEVE'

  • weight '2', length, width & height '6'
  • Click 'REVIEW & SUBMIT'

Loomis Confirmation Number

Loomis will email you a confirmation number, copy & paste the confirmation number into Hotline Notes and update

Update Infonet

  1. Go to Infonet/Carrier/Web claim requiring way bills
  2. Click 'Done' and click 'Yes' to indicate you have booked the pickup.
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