Difference between revisions of "Information Systems:Sales Order Problems"
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=Order stuck in status 20= |
=Order stuck in status 20= |
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| + | If a sales order (SO, not FO or other order types) is stuck at status 20, it is possible that an item in that order is flagged for manual allocation. The Buying team should be made aware of this order to determine if they can push it through by performing a re-allocation task on that item. |
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| − | Check if this involves a manually allocated item. Check the "On S.O." field in SR1SRO for this item. If it is true (and this must absolutely be confirmed) that there are no other orders for this item, then some process failed to clear this field out to make the quantity available for allocation again. Thus this can be cleared. If there are other orders for this item, then the amount in pending orders should total the amount in this field. |
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| + | '''Explanation:''' See [[Information Systems:Order Allocation | this page]] for more info regarding order allocation. It is likely that allocation tasks manipulate the "On S.O." field in SROSRO. Thus, even if there is available on-hand quantity for a given item, if quantities have been manually allocated (i.e. reserved for sales order or future order), other stores will not be able to order the stock. |
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[[Category: Ordering]] |
[[Category: Ordering]] |
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Revision as of 10:15, 18 January 2017
Sales Order Line not on Pick List
Reasons
- Delivery date of line item is beyond selection date.
- Line is already on a different pick list.
- Product is in stock take status.
- Order is on credit hold.
- Order is being maintained by another user.
- Inventory is not available.
Sales Order is being Used by Another User
When a sales order is opened in update mode, the header is flagged as being in use. If it is not actually in use, it means that some function did not end properly, so did not reset this flag. The same user can into it again, then exit to clear the flag. Or the power user DISADMIN can. Or it can be reset manually by using DFU on file SRBSOH in library UP1480BFVA to blank out the WSID field (on the second page).
Order stuck in status 20
If a sales order (SO, not FO or other order types) is stuck at status 20, it is possible that an item in that order is flagged for manual allocation. The Buying team should be made aware of this order to determine if they can push it through by performing a re-allocation task on that item.
Explanation: See this page for more info regarding order allocation. It is likely that allocation tasks manipulate the "On S.O." field in SROSRO. Thus, even if there is available on-hand quantity for a given item, if quantities have been manually allocated (i.e. reserved for sales order or future order), other stores will not be able to order the stock.