Difference between revisions of "Information Systems:Troubleshooting delayed orders"
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Latest revision as of 16:33, 24 January 2017
This article was written by I.T. with Customer Service as the intended audience. The intent of these cross-department articles is not to dictate protocols or workflows in your department, but rather to discuss topics where two departments interface each other. If searching for department how-tos and workflows, please consult your department's articles.
Overview
In the case of a delayed order that you believe may be due to a technical error (i.e. system glitches), these are some general areas you may want to explore.
Accounting hold
When trying to determine the time that an order was received, users will generally check either the warehouse menu, or (to a lesser extent) Work with Sales Orders.
Manual allocation
If an order contains an item flagged for manual allocation by one of the buyers, it may stay at status 20 in ASW.