Difference between revisions of "Customer Service:Purolator-E-ship Online"

Revision as of 09:48, 13 September 2017

Overview

uniPHARM has entered into an agreement with Purolator to handle freight services for a selected number of phase one customer accounts. This will be expanded to other customers and shareholders after the initial test phase. In the meantime, please do not offer this service to any customer or shareholder not on the attached list. Phase 1 Customers

Contacts

Andrew Noonan, Customer Care Andrew Noonan

Tel: 888-744-7123 ext. 71016

Sandra Chambers, Manager,Customer Engagement Sandara Chambers

Tel: 604-273-4333 ext. 5305, Cell: 604-679-6827, Toll-free: 1-800-663-7969 ext. 5305

Mark Alexander, Customer Engagement [mailto:Mark.Alexander@purolator.com}

Tel: 604-273-4333 ext. 5305, Cell: 604-679-6827, Toll-free: 1-800-663-7969 ext. 5305

Login to Purolator Freight Online

Access Purolator website https://eshiponline.purolator.com/ShipOnline/SecurePages/Public/FormsLogin.aspx?ReturnUrl=%2fShipOnline%2fWelcome.aspx
Enter your user ID and password (not required if you are only tracking a shipment)
When you are done, click the Login button.

Track a Shipment

Under Track - enter tracking number or pick ticket number and 001 (for more than one shipment - enter 002, etc)
Click the Track button

Tracking Details

For shipment which has not been delivered, enter E-mail Notifications to yourself or the customer which will email a notification when the shipment has been delivered
For shipment which has been delivered, you can click View proof of delivery and signature and enter the Purolator Business Account number 1459906, click submit and click the email icon to email to a copy to the customer.

Reports

Goto My Account
Click Reports
Click Track
Click Track by Reference
Enter Customer Account next to Please enter a reference:
Click Submit

Create a Return Shipment

Goto Ship & Track
Click Create a return shipment
Enter customer account number under Nickname and click Find
Enter RMA number (hotline number)
Enter Shipper's Message (if required)
Enter any Special Instructions for Delivery
Click Next
Enter Description (optional)
Click Ship Now

'E-mail Notifications will be emailed to customer email address" in address book which will include a link to download and print the Return label
There will also be a link for the customer the request Purolator to pick up the package by selecting Schedule a Pickup option on the email or calling 1-888-SHIP-123

Cancel Return Shipment

No need to cancel shipment if not required, shipment will not be charged until shipment has been picked up

@@ Line 34: / Line 34: @@
 [[File:Purolator3.PNG|400px]]
 [[File:Purolator4.PNG|400px]]
+==Reports==
+#Goto '''My Account'''
+#Click '''Reports'''
+#Click '''Track'''
+#Click '''Track by Reference'''
+#Enter '''Customer Account''' next to '''Please enter a reference:'''
+#Click '''Submit'''
 ==Create a Return Shipment==
-#Click '''Ship & Track'''
+#Goto '''Ship & Track'''
 #Click '''Create a return shipment'''
 #Enter '''customer account number''' under Nickname and click '''Find'''
 #Enter '''RMA number''' (hotline number)
 #Enter '''Shipper's Message''' (if required)
-#Enter any '''special instructions for Delivery'''
+#Enter any '''Special Instructions for Delivery'''
 #Click '''Next'''
+#Enter '''Description''' (optional)
 #Click '''Ship Now'''
 *'''E-mail Notifications''' will be emailed to '''customer email address''" in address book which will include a link to download and print the '''Return label'''
+*There will also be a link for the customer the request Purolator to pick up the package by selecting '''Schedule a Pickup''' option on the email or calling '''1-888-SHIP-123'''
 [[File:Purolator5.PNG|400px]]
+==Cancel Return Shipment==
+*No need to cancel shipment if not required, shipment will not be charged until shipment has been picked up