Difference between revisions of "Accounting Finance:Reminders-Customer Collections"

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==Overview==
  
==Overview==
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A reminder is a document sent to the debtor to inform them of their outstanding debt. There are 3 stages of issuing a reminder:
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A '''reminder''' is a document sent to the debtors to inform them of their outstanding debt. There are '''3 stages''' of issuing a reminder:
 
#The system makes a proposal of reminders to issue according to your selections
  
#The system makes a proposal of reminders to issue according to your selections
 
#We take note of the document number of past due invoices through the list generated by the proposal
  
#We take note of the document number of past due invoices through the list generated by the proposal
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==Create Reminder Proposal==
  
==Create Reminder Proposal==
 
#Go to ASW Fastpath → Cash Management → Credit Management Tasks → Work with Reminders
  
#Go to ASW Fastpath → Cash Management → Credit Management Tasks → Work with Reminders
−
#Click '''Selection''' and press '''enter''''' (Note: When no proposal exists, choose Selection. If Selection is greyed out and a new proposal needs to be started, check the '''Delete proposal''' box and press '''Enter''')
 +
#Click '''Selection''' and press '''enter''''' (Note: When no proposal exists, choose Selection. If Selection is greyed out and a new proposal needs to be started, check the Delete proposal box and press Enter)
 
#The system automatically updates the other fields when you create a proposal
  
#The system automatically updates the other fields when you create a proposal
−  
   
 
[[File:Nancy7.png|500px]]
  
[[File:Nancy7.png|500px]]
   
 
==Proposal Selection==
  
==Proposal Selection==
⚫
[[File:Reminders1.png|500px]]
  
−  
 
#Enter the selection parameters (optional) ''(Note: if the due date + reminder grace days are greater than the calculation date a customer will be selected)''
  
#Enter the selection parameters (optional) ''(Note: if the due date + reminder grace days are greater than the calculation date a customer will be selected)''
 
#Press '''Enter'''
  
#Press '''Enter'''
 
#Press '''F5''' to refresh
  
#Press '''F5''' to refresh
 
#Click '''Maintenance''' and press '''Enter'''
  
#Click '''Maintenance''' and press '''Enter'''
  +
  ⚫
[[File:Reminders1.png|500px]]
   
 
==Sending out Collection-Reminders==
  
==Sending out Collection-Reminders==
  +
*Single-click a reminder note and press '''Enter''' or Double-click a reminder note to view details.
  +
*Do this for any customer that has a value under 'Remaining Amount'. '''
  +
*Be aware of agreement with [http://elearning.unipharm.local:8080/mediawiki/index.php/Finance:Bellegrove-Special_Agreement Bellegrove]'''
  +
 
[[File:Reminders2.png|500px]]
  
[[File:Reminders2.png|500px]]
−  
−
*Single-click a reminder note and press '''Enter''' or Double-click a reminder note to view details. Do this for any customers that have a value under 'Remaining Amount'. '''''(Note: Be aware of agreements with [http://elearning.unipharm.local:8080/mediawiki/index.php/Finance:Bellegrove-Special_Agreement Bellegrove] )'''''
  
   
 
[[File:Reminders3.png|500px]]
  
[[File:Reminders3.png|500px]]
   
 
*Take note of the 'Document Number' for each of the past due invoices.
 
*Take note of the 'Document Number' for each of the past due invoices.
−
**Go into '''Enquiries''' in the bottom left blue bar.
 +
#Go into '''Enquiries''' in the bottom left blue bar.
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**Search ''invoices'' under '''Search argument''' and double-click on '''Invoices''' Under Enquiry program
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#Search '''invoices''' under '''Search argument''' and double-click on '''Invoices''' Under Enquiry program
−
**Enter the Document Number of a past due invoice under the '''Invoice''' box.
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#Enter the Document Number of a past due invoice under the '''Invoice''' box.
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**Click on '''Create inv copy''' on the upper left blue bar
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#Click on '''Create inv copy''' on the upper left blue bar
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**Make sure '''Printer queue''' displays PRT01 and press '''Enter'''
 +
#Make sure '''Printer queue''' displays PRT01 and press '''Enter'''
−
**Enter ''TO'' beside the name of the designated contact (leave a space in between). Press '''F7''' to save and press '''F10''' to send
 +
#Enter '''TO''' beside the name of the designated contact (leave a space in between). Press '''F7''' to save and press '''F10''' to send
−
**Type a message to the customer regarding the past due invoices. Follow the instructions on screen to send to customer
 +
#Type a message to the customer regarding the past due invoices. Follow the instructions on screen to send to customer
   
 
===Shoppers Drug Mart & Rexall===
  
===Shoppers Drug Mart & Rexall===
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[[File:SDMRexall1.png|500px]]
  
[[File:SDMRexall1.png|500px]]
   
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*Enter the customer numbers, press '''Enter''' and '''Export to Excel'''. See below for customer numbers:
 +
#Enter the customer numbers, press '''Enter''' and '''Export to Excel'''. See below for customer numbers:
−
**Shoppers Drug Mart: '''10985'''
 +
#Shoppers Drug Mart: '''10985'''
−
**Rexall: '''10857'''
 +
#Rexall: '''10857'''
−
*Save the Excel file (rename it because the Export will always have the same file name) and highlight the lines with past due invoices ''(generally 30 days prior to the last payment due date)''
 +
#Save the Excel file (rename it because the Export will always have the same file name) and highlight the lines with past due invoices ''(generally 30 days prior to the last payment due date)''
−
*Send an email through IBM Notes with the Excel file as an attachment enquiring about the past due invoices. See below for contact information:
 +
#Send an email through IBM Notes with the Excel file as an attachment enquiring about the past due invoices. See below for contact information:
−
**Shoppers Drug Mart: '''[mailto:viwang@shoppersdrugmart.ca Vicky Wang]'''
 +
#Shoppers Drug Mart: '''[mailto:viwang@shoppersdrugmart.ca Vicky Wang]'''
−
**Rexall: '''[mailto:ESandhu@rexall.ca Enoe Sandhu]'''
 +
#Rexall: '''[mailto:ESandhu@rexall.ca Enoe Sandhu]'''
   
 
==Creating a New Proposal==
  
==Creating a New Proposal==
  ⚫
*Click '''Delete proposal''' → Press '''Enter''' → '''Selection''' (you must first delete the existing proposal before you can create a new proposal)
−  
  +
#Repeat steps for Create Proposal [[#Create Reminder Proposal]]
−  
⚫
*Click '''Delete proposal''' → Press '''Enter''' → '''Selection'''
  
−
''The system automatically updates the other fields when you create a proposal''
  
   
 
[[Category:Workflows-Finance]]
  
[[Category:Workflows-Finance]]

Latest revision as of 11:21, 26 October 2017

Overview

A reminder is a document sent to the debtors to inform them of their outstanding debt. There are 3 stages of issuing a reminder:

  1. The system makes a proposal of reminders to issue according to your selections
  2. We take note of the document number of past due invoices through the list generated by the proposal
  3. Through Enquiries and IBM Notes, we send out emails to customers regarding past due invoices

Create Reminder Proposal

  1. Go to ASW Fastpath → Cash Management → Credit Management Tasks → Work with Reminders
  2. Click Selection and press enter (Note: When no proposal exists, choose Selection. If Selection is greyed out and a new proposal needs to be started, check the Delete proposal box and press Enter)
  3. The system automatically updates the other fields when you create a proposal

Nancy7.png

Proposal Selection

  1. Enter the selection parameters (optional) (Note: if the due date + reminder grace days are greater than the calculation date a customer will be selected)
  2. Press Enter
  3. Press F5 to refresh
  4. Click Maintenance and press Enter

Reminders1.png

Sending out Collection-Reminders

  • Single-click a reminder note and press Enter or Double-click a reminder note to view details.
  • Do this for any customer that has a value under 'Remaining Amount'.
  • Be aware of agreement with Bellegrove

Reminders2.png

Reminders3.png

  • Take note of the 'Document Number' for each of the past due invoices.
  1. Go into Enquiries in the bottom left blue bar.
  2. Search invoices under Search argument and double-click on Invoices Under Enquiry program
  3. Enter the Document Number of a past due invoice under the Invoice box.
  4. Click on Create inv copy on the upper left blue bar
  5. Make sure Printer queue displays PRT01 and press Enter
  6. Enter TO beside the name of the designated contact (leave a space in between). Press F7 to save and press F10 to send
  7. Type a message to the customer regarding the past due invoices. Follow the instructions on screen to send to customer

Shoppers Drug Mart & Rexall

  • Shoppers Drug Mart and Rexall will not show up through ASW. Instead, log on to INFONET
  • Through top bar, click UNIVIEW → Finance → A/R Transactions

SDMRexall1.png

  1. Enter the customer numbers, press Enter and Export to Excel. See below for customer numbers:
  2. Shoppers Drug Mart: 10985
  3. Rexall: 10857
  4. Save the Excel file (rename it because the Export will always have the same file name) and highlight the lines with past due invoices (generally 30 days prior to the last payment due date)
  5. Send an email through IBM Notes with the Excel file as an attachment enquiring about the past due invoices. See below for contact information:
  6. Shoppers Drug Mart: Vicky Wang
  7. Rexall: Enoe Sandhu

Creating a New Proposal

  • Click Delete proposal → Press Enter → Selection (you must first delete the existing proposal before you can create a new proposal)
  1. Repeat steps for Create Proposal #Create Reminder Proposal
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