Difference between revisions of "Customer Service:Telephone-Hold Music"
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You can access the background music on your phone with the following commands: |
You can access the background music on your phone with the following commands: |
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| − | '''#49001''' - Background Music On |
+ | *'''#49001''' - Background Music On |
| − | '''#491 |
+ | *'''#491'''- Background Music Off |
| + | == Adjust Music Volume== |
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To adjust the music volume on your desk phone press the speaker button and hold the volume button up or down to the desired volume. Press the speaker button again to get back to the music. Alternatively you can just call someone in the building and have them put you on hold to test this out. |
To adjust the music volume on your desk phone press the speaker button and hold the volume button up or down to the desired volume. Press the speaker button again to get back to the music. Alternatively you can just call someone in the building and have them put you on hold to test this out. |
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[[Category:Workflows-Customer Service]] |
[[Category:Workflows-Customer Service]] |
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Revision as of 15:36, 30 October 2017
==Overview We finally got the on hold / background music working for the phone system. The quality is never going to be that great through the phone speaker but it no longer has static or interference so I'll take that as a win. It might be a good idea to check it every once in a while to make sure it's still playing. If you find it's not just let the IT Group know and we'll fix it..
You can access the background music on your phone with the following commands:
*#49001 - Background Music On *#491- Background Music Off
Adjust Music Volume
To adjust the music volume on your desk phone press the speaker button and hold the volume button up or down to the desired volume. Press the speaker button again to get back to the music. Alternatively you can just call someone in the building and have them put you on hold to test this out.