Difference between revisions of "Customer Service:Telephone-Hold Music"
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| − | ==Overview |
+ | ==Overview== |
*The quality of the music is not great through the phone speaker but it no longer has static or interference. |
*The quality of the music is not great through the phone speaker but it no longer has static or interference. |
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| − | * |
+ | *It might be a good idea to check it every once in a while to make sure it's still playing. |
| − | *If you find it's not just let the IT Group. [mailto:itgroup.com |
+ | *If you find it's not just let the IT Group. [mailto:itgroup.com itgroup.com] |
| − | |||
==Accessing Background Music== |
==Accessing Background Music== |
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You can access the background music on your phone with the following commands: |
You can access the background music on your phone with the following commands: |
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| − | + | *'''#49001''' - Background Music On |
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| − | + | *'''#491'''- Background Music Off |
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| + | #Press the '''speaker button''' again to get back to the music. |
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| + | #Alternatively you can just '''call''' someone in the building and have them put you on hold to test this out. |
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| − | [[Category:Workflows-Customer Service]] |
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[[Category:Telephone]] |
[[Category:Telephone]] |
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Latest revision as of 15:59, 30 October 2017
Overview
- The quality of the music is not great through the phone speaker but it no longer has static or interference.
- It might be a good idea to check it every once in a while to make sure it's still playing.
- If you find it's not just let the IT Group. itgroup.com
Accessing Background Music
You can access the background music on your phone with the following commands:
- #49001 - Background Music On
- #491- Background Music Off
Adjusting Music Volume
- To adjust the music volume on your desk phone press the speaker button and hold the volume button up or down to the desired volume.
- Press the speaker button again to get back to the music.
- Alternatively you can just call someone in the building and have them put you on hold to test this out.