Difference between revisions of "Customer Service:Telephone-Hold Music"

Latest revision as of 15:59, 30 October 2017

The quality of the music is not great through the phone speaker but it no longer has static or interference.
It might be a good idea to check it every once in a while to make sure it's still playing.
If you find it's not just let the IT Group. itgroup.com

You can access the background music on your phone with the following commands:

To adjust the music volume on your desk phone press the speaker button and hold the volume button up or down to the desired volume.
Press the speaker button again to get back to the music.
Alternatively you can just call someone in the building and have them put you on hold to test this out.

@@ Line 3: / Line 3: @@
 *It might be a good idea to check it every once in a while to make sure it's still playing.
 *If you find it's not just let the IT Group. [mailto:itgroup.com itgroup.com]
 ==Accessing Background Music==
@@ Line 11: / Line 10: @@
 *'''#491'''-  Background Music Off
+== Adjusting Music Volume==
+#To adjust the music volume on your desk phone press the '''speaker button''' and hold the '''volume button''' up or down to the desired volume.
-== Adjust Music Volume==
-#To adjust the music volume on your desk phone press the '''speaker button''' and '''hold the '''volume button''' up or down to the desired volume.
 #Press the '''speaker button''' again to get back to the music.
 #Alternatively you can just '''call''' someone in the building and have them put you on hold to test this out.
-[[Category:Workflows-Customer Service]]
 [[Category:Telephone]]