Difference between revisions of "Customer Service:Closing 6 month or older HotLines"
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==6 Month or Older HotLines== |
==6 Month or Older HotLines== |
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| − | ====A designated |
+ | ====A designated Customer Service Member will be assigned to look at Old HotLines in the ASW System==== |
| − | While on the HotLine Maintenance screen - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines. |
+ | *While on the HotLine Maintenance screen - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines. |
Under where it shows "date" you will see the oldest to newest HotLines that are open. |
Under where it shows "date" you will see the oldest to newest HotLines that are open. |
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Contact anybody who has HotLine open that are over 6 Months old and find out if they can be closed. |
Contact anybody who has HotLine open that are over 6 Months old and find out if they can be closed. |
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| + | If they can be closed, enter in the notes who you spoke to, explain why you are closing the job and change the "Status & Type" field to "CMP" and change the Handler Name to your own because you were the last person to work with the job. |
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Do the same with HotLines that are level 3 which are "Work In Progress" |
Do the same with HotLines that are level 3 which are "Work In Progress" |
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Latest revision as of 14:12, 25 March 2020
6 Month or Older HotLines
A designated Customer Service Member will be assigned to look at Old HotLines in the ASW System
- While on the HotLine Maintenance screen - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines.
Under where it shows "date" you will see the oldest to newest HotLines that are open.
Contact anybody who has HotLine open that are over 6 Months old and find out if they can be closed.
If they can be closed, enter in the notes who you spoke to, explain why you are closing the job and change the "Status & Type" field to "CMP" and change the Handler Name to your own because you were the last person to work with the job.
Do the same with HotLines that are level 3 which are "Work In Progress"