Accounting Finance:Chase Paymentech-Reversal/Void/Refund Transaction

Overview

uniPHARM uses Chase Paymentech's Orbital Virtual terminal which is Chase Paymentech's suite of web-based tools for secure acceptance and payment processing at the point of sale and in a card-not-present (CNP) environment. All transactions are processed through an internet browser. Data transmission is protected using the industry-standard Secure Sockets Layer (SSL) protocol with all transmissions encrypted at 128 bits. Sensitive transaction data is secured behind internal layered defenses that prohibit direct access to transaction databases. Users have three options: authorize, authorize and settle or authorize, settle and refund.

Contacts

• Relationship Manager - Oliver Manram T:416.940.6170, F: 416.940.6026 Oliver Manram
• Sales Contact – Harry Cho, VP National Sales T:604.872.0303, TF: 877.872.0303, F: 844.364.9210 Harry Cho
• Chase Helpdesk: T: 1-800.265.5158
• Toronto Customer Service: Tor-CanadaCustomerService@chasepaymentech.ca

Logging into Chase Orbital

1. Open your supported web browser
2. Logo into Orbital
3. Enter your Chase Paymentech user name and click 'Login'
4. Enter your password and click 'Submit'

Reverse (Void) a Transaction via Batch Import

A void does not reverse the original authorization but a reversal using the TxRefNum reverses the hold on the original authorization. If the transaction has not been settled and is not more than 72 hours, no fees will be charged for the reversal or void.

1. Open Chase-Template superserver.unipharm.local\Accounting\common\AR\Banking\Chase Paymentech\Templates\Chase-Template.xlsx
2. Click on Batch sheet
3. Enter User Name (D1)
4. Enter File Name (E1)
5. Enter each credit card reversal for each row: remove Data '(C), remove data (D), enter 'V' for Void '(E), enter original order ID # (F),enter TxRefNum (go to Orbital to obtain) (G), remove data (H), enter full/partial amount (I), Remove Profile No. (AB), Remove Recurring Indicator (BF), remove Profile No. (AB), and copy TxRefNum in (G) to (BN).
6. Use notes from Row 1 for code selection and additional details if required.
7. When you have completed all entries, copy and paste (V) (values only) from row 1 to Trailer row (T) to a new blank worksheet. Make sure you copy all columns.
8. Save file as CSV with the same File Name as E1.
9. Log into your Orbital Account and click 'Import File'.
10. If the import is successful, it will be shown as Completed.
11. Click 'Open Batch' and view the reversal or the void. If the transaction is not shown, the Reversal/Void was not successful - there was an error.

Sample of csv file: superserver.unipharm.local\Accounting\common\AR\Banking\Chase Paymentech\Templates\Example of Batch Import Files\Batch Reversal.csv

Refund a Transaction via Batch Import

If you have settled the original transaction, you cannot reverse the transaction; therefore, you will have to refund the cardholder.

1. Open Chase-Template superserver.unipharm.local\Accounting\common\AR\Banking\Chase Paymentech\Templates\Chase-Template.xlsx
2. Click on Batch sheet
3. Enter User Name (D1)
4. Enter File Name (E1)
5. Enter each credit card refund for each row: enter refund code "F" (F), enter TxRefNum (go to Orbital to obtain) (BU).
6. Use notes from Row 1 for code selection and additional details if required.
7. When you have completed all entries, copy and paste (V) (values only) from row 1 to Trailer row (T) to a new blank worksheet. Make sure you copy all columns.
8. Save file as CSV with the same File Name as E1.
9. Log into your Orbital Account and click 'Import File'.
10. If the import is successful, it will be shown as Completed.
11. Click 'Open Batch' and view the refund. If the transaction is not shown, the Refund was not successful - there was an error.

Sample of csv file: superserver.unipharm.local\Accounting\common\AR\Banking\Chase Paymentech\Templates\Example of Batch Import Files\Batch Refund.csv

Manual Credit

1. Click 'Review', Mark transaction and click 'Review'.
2. Click 'Credit'
3. Click 'Credit' again.
4. Send Customer Receipt - enter Customer Email and click 'Send Customer Receipt'

Print Confirmation

1. Click 'Reporting', mark 'completed batch', click 'retrieve report', and click 'Open'.
2. Make sure the batch has been approved with the correct amounts and there are no problems.
3. Attach confirmation report to original report and file.

Log Out of Orbital

1. Click the log out link to log out of Orbital.