Difference between revisions of "Information Systems:Toshiba Digital Phone System"
Jump to navigation
Jump to search
| Line 16: | Line 16: | ||
* The following are the steps needed to change the main phone greeting. |
* The following are the steps needed to change the main phone greeting. |
||
| − | + | # Go to the desk phone at the receptionist desk |
|
| − | + | # Get MonicaK to log out of the ACD queue |
|
| − | + | # Press 100 |
|
| − | + | # Press #* ( pound star ) |
|
| − | + | # Press 991# |
|
| − | + | # Press 000# |
|
| − | + | # Press 3 |
|
| − | + | # Press 1 |
|
| − | + | # Choose a greeting from above and press the number that corresponds to the greeting you want ( 1 or 2 or 3 or 4 or 5 or 6 ) |
|
| − | + | # Press 1 to listen to the greeting to make sure it is correct |
|
| − | + | # Press 9 to save any changes |
|
| − | + | # Hang up |
|
All the greetings have been pre-recorded and DO NOT need to be re-recorded. Test that the correct greeting is playing by calling 604-270-9745 and 1-800-6665-9776 from a cell phone. |
All the greetings have been pre-recorded and DO NOT need to be re-recorded. Test that the correct greeting is playing by calling 604-270-9745 and 1-800-6665-9776 from a cell phone. |
||
Revision as of 10:10, 30 October 2015
Overview
How-to's
Resetting a voicemail passcode
Instructions For Changing The Greeting On The Phone System
- The main greeting for the phone system needs to be changed for the following events.
- 1 Normal day greeting
- 2 Normal night greeting
- 3 Stat holidays
- 4 Weather closure of the Richmond warehouse and office
- 5 Christmas lunch
- 6 Staff appreciation lunch
- 7 Empty
- The following are the steps needed to change the main phone greeting.
- Go to the desk phone at the receptionist desk
- Get MonicaK to log out of the ACD queue
- Press 100
- Press #* ( pound star )
- Press 991#
- Press 000#
- Press 3
- Press 1
- Choose a greeting from above and press the number that corresponds to the greeting you want ( 1 or 2 or 3 or 4 or 5 or 6 )
- Press 1 to listen to the greeting to make sure it is correct
- Press 9 to save any changes
- Hang up
All the greetings have been pre-recorded and DO NOT need to be re-recorded. Test that the correct greeting is playing by calling 604-270-9745 and 1-800-6665-9776 from a cell phone.