Customer Service:Coffee Order- Wosks Services

Overview

The Coffee Order is currently done on weekly basis by a designated member of the uniPHARM Customer Service team, normally on Thursdays by noon, so it can be delivered on the following day. If the designated member is not available on the day to accomplish the task, the backup person should be responsible for doing it.

Check Stock Availability

1. Check stock of milk, coffee and cream. (Warehouse, downstairs and upstairs kitchen)
2. Make sure all the expiry dates are good, if not, dispose of the ones that are no longer usable.
3. Write down how much of each there is in stock of each section.

Check Master Sheet

1. The Coffee order Master Sheet has exactly what needs to be ordered for each kitchen.
2. Each one has its own preferences, so pay attention to where each thing needs to go to.
3. Once the Master Sheet is filled out with order, there is a form to send to Wosks so they can receive unipharm's order
4. Pay attention to the fields that need to be filled out :

• Quantity on Hand
• Quantity needs to order
• Date of the order
• Save Master Sheet with the date of the order

Fill Out Coffee Order Form

Coffee Order Form Example M:\common\Wosks Coffee Services

1. Specify where each thing needs to go on the order, so the delivery guy knows where to put the order
2. Save order form under correct file

• Computer-Customer Service- common- Wosks Coffee Service- Coffee Order History- Current Year- Current Month
• Save as Coffee order form- MM/DD/YYYY

Email Order

1. Once you have saved the document, send an email to orderdesk@wosks.coffee.ca Order Desk Wosks Coffee

• Subject: uniPharm's order form MM/DD/YYYY delivery
• Don't forget to attach order to email and send it

Contacts Information

• Phone: 604 276 5200
• Fax: 604 325 5282
• Email: orderdesk@wosks.coffee.ca Wosks Coffee's email
• Web: www.woskscoffee.ca Wosks Coffee Services