Information Systems:Toshiba Digital Phone System

How-to's

Resetting a voicemail passcode

• 100 to dial the voicemail inbox
• 111#
• 999#
• 000#
• 8
• Enter the extension, followed by #

Changing the company voicemail greeting

The main greeting for the phone system needs to be changed for the following events

• 1 Normal day greeting
• 2 Normal night greeting
• 3 Stat holidays
• 4 Weather closure of the Richmond warehouse and office
• 5 Christmas lunch
• 6 Staff appreciation lunch
• 7 Empty

The following are the steps needed to change the main phone greeting

1. Go to the desk phone at the receptionist desk
2. Get MonicaK to log out of the ACD queue
3. Press 100
4. Press #* ( pound star )
5. Press 991#
6. Press 000#
7. Press 3
8. Press 1
9. Choose a greeting from above and press the number that corresponds to the greeting you want ( 1 or 2 or 3 or 4 or 5 or 6 )
10. Press 1 to listen to the greeting to make sure it is correct
11. Press 9 to save any changes
12. Hang up

All the greetings have been pre-recorded and DO NOT need to be re-recorded. Test that the correct greeting is playing by calling 604-270-9745 and 1-800-6665-9776 from a cell phone.