Difference between revisions of "Customer Service:Telephone-Answering the Phone"
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#Press <Intercom> |
#Press <Intercom> |
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#Press <Login> |
#Press <Login> |
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| − | #Press <1,your desk extension ##> |
+ | #Press <1,your desk extension, ##> |
#Press <150##> (Customer Service queue) |
#Press <150##> (Customer Service queue) |
||
#Press <Release> |
#Press <Release> |
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#To log out press <Login> |
#To log out press <Login> |
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#On the screen it will give you the option of Logout all or Cancel |
#On the screen it will give you the option of Logout all or Cancel |
||
| − | #Press the button |
+ | #Press the <ok> button twice to Logout. |
[[File:phone1.jpg|500px]] |
[[File:phone1.jpg|500px]] |
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Revision as of 08:15, 14 September 2016
Overview
The following instructions will allow you to log into the phone system, use your headset and answer the phone from a Customer Service desk.
Log in and Out of the Phone System
- Press <Intercom>
- Press <Login>
- Press <1,your desk extension, ##>
- Press <150##> (Customer Service queue)
- Press <Release>
- To log out press <Login>
- On the screen it will give you the option of Logout all or Cancel
- Press the <ok> button twice to Logout.
Other Buttons on Phone
Do you Want to Page Everyone?
Are You Busy or Away From Your Desk and Can Not Pick Up the Phone
Retrieving a Personal Voice Message
The Hold Button
The Intercom Button
The Intercom 2 Button
CS Message Button
