Difference between revisions of "Customer Service:Telephone-Answering the Phone"
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m (Nancyn moved page Customer Service:Answering the Phone to Customer Service:Telephone-Answering the Phone) |
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Revision as of 12:19, 30 November 2016
Overview
The following instructions will allow you to log into the phone system, use your headset and answer the phone from a Customer Service desk.
Log in and Out of the Phone System
- Press <Intercom>
- Press <Login>
- Press <1,your desk extension, ##>
- Press <150##> (Customer Service queue)
- Press <Release>
- To log out press <Login>
- On the screen it will give you the option of Logout all or Cancel
- Press the <ok> button twice to Logout.
Other Buttons on Phone
Do you Want to Page Everyone?
Are You Busy or Away From Your Desk and Can Not Pick Up the Phone
Retrieving a Personal Voice Message
The Hold Button
The Intercom Button
The Intercom 2 Button
CS Message Button
