Difference between revisions of "Customer Service:Web Claims-Web Claim Requiring Waybills"

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==Infonet==
  
==Infonet==
 
===Lower Mainland===
  
===Lower Mainland===
−
#Go to Infonet/Carrier/Web claim requiring way bills
 +
#Go to '''Infonet/Carrier/Web claim requiring way bills'''
−
#Click 'Exclude' and click 'Yes' to remove any lower mainland entries
 +
#Click ''''Exclude'''' and click ''''Yes'''' to remove any lower mainland entries
   
 
[[File:waybill1.png|500px]]
  
[[File:waybill1.png|500px]]
Line 11: Line 11:
 
===Out of Town===
  
===Out of Town===
   
−
#Click RA#\notes\items for more details on the items to be returned
 +
#Click '''RA#\notes\items''' for more details on the items to be returned
   
 
==Book Loomis Pickup==
  
==Book Loomis Pickup==
 
Click on Loomis Express [http://http://loomisexpress.com/ca/wftrackingform.aspx http://loomisexpress.com/ca/wftrackingform.aspx]
 
Click on Loomis Express [http://http://loomisexpress.com/ca/wftrackingform.aspx http://loomisexpress.com/ca/wftrackingform.aspx]
   
−
#Enter username 'customerservice@unipharm.com'
 +
#Enter username ''''customerservice@unipharm.com''''
−
#Enter password 'unipharm3'
 +
#Enter password ''''unipharm3''''
−
#Click 'e-solution
 +
#Click ''''e-solution'''
−
#Click 'E-RETURNS'
 +
#Click ''''E-RETURNS''''
−
#Click 'E-RETURN REQUEST'
 +
#Click ''''E-RETURN REQUEST''''
  +
#Enter:
−
#Enter your email, RA#, enter store # and press 'RETRIEVE', enter weight '2', length, width & height '6', click 'REVIEW & SUBMIT'
  
  +
*your ''''email''''
  +
*'''RA#
  +
'''*store # and press ''''RETRIEVE''''
  +
*weight ''''2'''', length, width & height ''''6''''
  +
*Click ''''REVIEW & SUBMIT''''
   
 
==Loomis Confirmation Number==
  
==Loomis Confirmation Number==
−
Loomis will email you confirmation number, copy & paste the confirmation number into Hotline Notes and update
 +
Loomis will email you a '''confirmation number''', copy & paste the '''confirmation number''' into Hotline Notes and update
   
 
==Update Infonet==
  
==Update Infonet==
−
#Go to Infonet/Carrier/Web claim requiring way bills
 +
#Go to '''Infonet/Carrier/Web claim requiring way bills'''
−
#Click 'Done' and click 'Yes' to indicate you have booked the pickup.
 +
#Click ''''Done'''' and click ''''Yes'''' to indicate you have booked the pickup.
   
 
[[Category:Workflows-Customer Service]]
  
[[Category:Workflows-Customer Service]]

Revision as of 16:02, 27 September 2016

Overview

Web claims (non-narcotic) items may be returned via the uniPHARM web portal. It will generate a request in Infonet.

Infonet

Lower Mainland

  1. Go to Infonet/Carrier/Web claim requiring way bills
  2. Click 'Exclude' and click 'Yes' to remove any lower mainland entries

waybill1.png

Out of Town

  1. Click RA#\notes\items for more details on the items to be returned

Book Loomis Pickup

Click on Loomis Express http://loomisexpress.com/ca/wftrackingform.aspx

  1. Enter username 'customerservice@unipharm.com'
  2. Enter password 'unipharm3'
  3. Click 'e-solution
  4. Click 'E-RETURNS'
  5. Click 'E-RETURN REQUEST'
  6. Enter:
  • your 'email'
  • RA#

*store # and press 'RETRIEVE'

  • weight '2', length, width & height '6'
  • Click 'REVIEW & SUBMIT'

Loomis Confirmation Number

Loomis will email you a confirmation number, copy & paste the confirmation number into Hotline Notes and update

Update Infonet

  1. Go to Infonet/Carrier/Web claim requiring way bills
  2. Click 'Done' and click 'Yes' to indicate you have booked the pickup.
Retrieved from "https://owl.unipharm.com/mediawiki/index.php?title=Customer_Service:Web_Claims-Web_Claim_Requiring_Waybills&oldid=5552"