Information Systems:RF Gun Administration

Reinstalling the OS

Note: This procedure should not be done unless upgrading the version of the OS, or to start absolutely from scratch with a device. If the device is returned from having just been repaired by Zebra/Motorola, this process is usually NOT required, as hardware technicians will leave the software in tact and MobiControl takes care of the rest. If you see the green uniPHARM wallpaper, the device is configured properly.

The Windows CE OS image used on the the 37 RF guns is located in this folder, called "7527OS.img". The bootloader recognizes this exact filename so the file cannot be renamed. This is sourced from Psion/Motorola Solutions and is the most recent and likely last version of Windows CE for the 7527C. To perform a fresh install (wipe OS and format the persistent storage (flash disk)), follow these instructions:

1. Hold Fn + Enter + any trigger button until the device reboots into BooST mode (similar to BIOS mode for computers).
2. Dock the device and connect via USB. Docking while in BooST mode makes the device appear as a "Removable Disk" drive to Windows.
3. Drag and drop 7527OS.img into the drive.
4. Undock the device. Loading of the image should commence and boot-up into the stock OS should follow thereafter. You should see a running progress meter (waterfall display) i.e. "Loading 8%".

Pay attention to any error messages. OS images are "signed", meaning the flashing process does not allow downgrading to lower versions (most lower versions), or using an image not intended for the device.

From this stage, the next step towards a production-ready device is to load the MobiControl agent. Dock the device while it's booted into Windows CE, and run "Configure RF.exe" in this folder. All the magic should happen soon thereafter, and the device will show up in MobiControl. Consult the MobiControl pages for more information regarding additional configuration.

Sending in a gun for repair

Tags: gun repair, RF gun, Zebra, Mexico

Marking the device for repair in MobiControl

This step is not essential for getting the guns repaired, but is rather for accountability and asset management purposes. Skip ahead to RMA process if there is some urgency to sending the guns in for repair.

I have established a convention of leaving notes for when guns are sent for repair and when they are returned. Click on any device, and check the 'Notes' tab in the right panel to check previous notes. Use them as reference for making new notes.

Also, there is a device group in MobiControl named 'Out for Repair'. Read about MobiControl groups here (link to be included). Devices sent out for repair can simply be dragged to this group for visibility into which guns are not in production. Move the device back out to the appropriate group when it is returned from repair. More details later.

RMA process

**UPDATE: Repair service / maintenance contract is now with TRG - Technology Recovery Group**

Use the web portal to generate and submit RMAs. Credentials are as follows:

Site: TRG ServiceHub

Username: norwin

Password: visionit

The process of sending guns in for repair is straightforward:

1. Start a ticket, adding devices by serial number, and describing the problem.
2. Pack the devices in a box well and include the RMA inside.
3. Give the box to one of the shippers and request for them to ship it to TRG (in Mississauga), or generate a label yourself, as TRG is already in the address book.

Zebra contact information

While the RF guns are now covered under TRG, the (2) 9510 controllers are still under official Zebra support, until December 2017. The contact information is as follows:

Number: 1-800-387-8898

Site ID: 6060011626

Zebra web portal

https://enterpriserepair.motorolasolutions.com/sym/servlet/PortalStart?portalLayout=yes

Login: norwinu@unipharm.com

Password: Our new favorite password + '2014'

The preferred method of submitting RMAs is through the website, since it makes it possible to submit a more detailed and accurate description of the problem. The support agents over the phone go through teh exact same process anyways, so the website eliminates the middle man.

Serial numbers

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RF Gun	Serial no.
RF 12	8277g005508
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Notes

TRG Representative

Melanie Drabiak can help you with many things, from quotes on parts or general consultation. She is the main contact.

Contact: Melanie Drabiak Phone number: 440-471-8267 Email: MDrabiak@TRGRepair.com