Information Systems:Troubleshooting delayed orders

This article was written by I.T. with Customer Service as the intended audience. The intent of these cross-department articles is not to dictate protocols or workflows in your department, but rather to discuss topics where two departments interface each other. If searching for department how-tos and workflows, please consult your department's articles.

Overview

In the case of a delayed order that you believe may be due to a technical error (i.e. system glitches), these are some general areas you may want to explore.

Accounting hold

When trying to determine the time that an order was received, users will generally check either the warehouse menu, or (to a lesser extent) Work with Sales Orders.

Manual allocation

If an order contains an item flagged for manual allocation by one of the buyers, it may stay at status 20 in ASW.