Difference between revisions of "Customer Service:Customer Complaint"
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==Customer Complaints== |
==Customer Complaints== |
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| − | When creating Hotlines for Customer Complaints, please use the following problem codes and forward Hotline to the appropriately person: |
+ | When creating Hotlines for Customer Complaints, please use the following problem and resolution codes and forward Hotline to the appropriately person: |
| − | #MDC (Medical Device Complaint) - forward Hotline to ROYF (Roy Freedman) |
+ | #MDC (Medical Device Complaint)/CMPROD (Complaint: Product) - forward Hotline to ROYF (Roy Freedman) |
| − | #OPC (OTC Product Complaint) - forward Hotline to JOHNT (John Targett) |
+ | #OPC (OTC Product Complaint)/CMPROD (Complaint: Product) - forward Hotline to JOHNT (John Targett) |
| − | #PPC (Pharmaceutical Product Complaint) - forward Hotline to JOHNT (John Targett) |
+ | #PPC (Pharmaceutical Product Complaint)/CMPROD (Complaint: Product) - forward Hotline to JOHNT (John Targett) |
[[Category:Customer Complaint]] |
[[Category:Customer Complaint]] |
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Revision as of 09:25, 28 March 2017
Overview
As part of Health Canada's requirement, we need to flag Hotlines in regards to Customer Complaints by using the appropriate problem codes. A complaint is when the product is faulty and we may have to share the information with the vendor.
Customer Complaints
When creating Hotlines for Customer Complaints, please use the following problem and resolution codes and forward Hotline to the appropriately person:
- MDC (Medical Device Complaint)/CMPROD (Complaint: Product) - forward Hotline to ROYF (Roy Freedman)
- OPC (OTC Product Complaint)/CMPROD (Complaint: Product) - forward Hotline to JOHNT (John Targett)
- PPC (Pharmaceutical Product Complaint)/CMPROD (Complaint: Product) - forward Hotline to JOHNT (John Targett)